High Street Surgery - Ratings and reviews
Reviews
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Review titled Customer care above and beyond
Rated 5 stars out of 5
by Johanne Newens - Posted on 09 April 2024
Today I arrived after the surgery was closed having got caught in traffic leaving work and the surgery having 1/2 day closing. A member of staff helped me get a repeat prescription form and let me post it. I would have run out of medication without this ladies help. A credit to the NHS going above and beyond. Thank you
Visited April 2024
Review titled High Street Surgery
Replied on 15 April 2024
Hi Johanne, thank you for taking the time to give us some lovely feedback! We are happy to help and try to make each visit to the surgery a productive one!
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Review titled Poor service
Rated 3 stars out of 5
by john - Posted on 04 April 2024
I order through patient access and looked at my medication list and noticed 2 neccersary items had been removed without notice to myself i then called the surgery to tell them this and they replaced them then today noticed they had been removed so looks like i will have to call them again as i need these supplies urgently
Visited April 2024
Review titled High Street Surgery
Replied on 04 April 2024
Hi John We need to speak to you regarding your Patient Access account so we can help you get the medication you need. Please call the team. Many thanks.
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Review titled Excellent service once again
Rated 5 stars out of 5
by Paul Bishop - Posted on 27 November 2023
As a family we have used High Street Surgery for over 30 years. We have always been looked after very well, and my treatment for a specific problem over the last month has been excellent. A lot of criticism is demonstrated on social media and main stream media channels about GP Services, and I feel we are so lucky to have an exceptional one like High Street as our surgery.
Visited November 2023
Review titled High Street Surgery
Replied on 04 April 2024
Hi Paul Thank you so much for your feedback. It makes our day when we get positive comments! Thanks again.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
I have tried to book an appointment with this surgery about a month ago and they said they had no room so to call back the next day, I explained to them I have work because I have a high class job where I need to be in work for 5 -7 days in a week. They told me to get a day of work so I eventually did and once I called up for the appointment they said there was no room left and bear in mind this was early in the morning. So after being on the phone for 2 hours stating that I need an appointment for something serious they booked an appointment for in 3 weeks time. Then when it came to the appointment they helped solve barely anything of what’s going on. I now have to wait for another month for blood tests. I don’t recommend this surgery at all and will be leaving it as fast as possible.
Visited October 2023
High Street Surgery has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Hazel Morris - Posted on 06 July 2023
Genuinely can not fault this surgery. Phoned up for two appointments for my family this week. Got offered a routine appointment for my son for two days time which was all I needed. Phoned this morning for my partner and the receptionist I spoke to was amazing. Went above and beyond to get an appointment for him that suited his work schedule. She called straight back when she said she would. Genuinely in awe of this practice. Best practice in the area and best practice I have ever had the pleasure to deal with. The Dr's here are knowledgeable and listen to your concerns and try to actively put your mind at rest, the nurses are all so phenomenal and hcas are so friendly, I genuinely have no bad word to day about this practice
Visited July 2023
Review titled High Street Surgery
Replied on 11 July 2023
Hi Hazel, thank you so much for the review! This will be passed onto the staff and they will be delighted! You have made our day. Thanks again.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
I have to give my pharmacy 7 days to get my prescription on time. But the surgery won't approve it until the day it's due ? Some of the staff are rude cold .I've been accused of shouting by one of the staff . You will be sorry if you choose this poor practice
Visited May 2023
Review titled High Street Surgery
Replied on 12 June 2023
Hi there. I'm sorry you have had a negative experience at High Street Surgery. The practice allows a week before the due date or the date your medications 'run out' to ensure there is plenty of time for the script to be signed by the GP and sent over to the pharmacy for processing. If you want to discuss a more effective way of ordering your medications, we will be happy to help.
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Review titled poor communication
Rated 3 stars out of 5
by Anonymous - Posted on 28 April 2023
Was supposed to receive a call from a dr at this surgery but never had one so had to call reception to see what was happening and was allocated a call back time . You should not have to remind a surgery to as about this issue when it's pre booked but there again there's no care or compassion for patients today
Visited April 2023
Review titled High Street Surgery
Replied on 12 June 2023
Thank you for your message regarding your call back. Its a concern that you had to call about the lack of contact from the clinical team. The pre-booked appointments are to ensure that all patients receive contact appropriately so this needs looking into. Please contact us directly to enable us to check this out.
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Review titled Mental health
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2023
called at 8am when the phone lines opened and was 3 in the queue. i asked to speak to a doctor about my mental health. Got told it wasn’t urgent for today and to call back next week! Not a good service if you are struggling with mental health!!! Why only offer emergency appointments on the day???? Sort it out…
Visited March 2023
Review titled High Street Surgery
Replied on 12 June 2023
Hi there, we are sorry you were made to feel this way at the time you contacted the surgery. We are certain that we can always help our patients with the various options open to us each day. Options include appointments with clinicians off site that may be appropriate to patients individual issues.
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Review titled Excellent prompt care as always
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2022
Can not rate this GP surgery enough. Despite the immense pressure the NHS and GP surgeries are under they always manage to ensure patients have appointments when they are really needed to ensure care and treatment is provided promptly. I’ve experienced this both for my little boy and myself in recent weeks. The reception staff are always so lovey and helpful too when you phone. Thank you high street surgery.
Visited December 2022
Review titled High Street Surgery
Replied on 20 December 2022
No, thank you! You have made our day! The team work very hard and try to make a positive difference to our patients. We do take on board any issues raised that can help make our services better, but praise sends us home with a smile!
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Review titled Great Service
Rated 4 stars out of 5
by Satisfied Patient - Posted on 25 November 2022
I initially attended to see the nurse practitioner when I was unwell, she was lovely and sorted out my problem. While I was there I mentioned something else that was concerning me and she immediately booked me an appointment for later that same day to be seen by a GP. I returned and felt reassured having seen the Doctor. As I was leaving I asked at reception to see if they had received a message from my physio requesting a steroid injection for my shoulder. The GP involved overheard my conversation and came round to book me an appointment two days later. I have just attended the injection clinic and having now read my notes and realising that I've had this problem some years ago in my other shoulder which led to me needing surgery, the GP has done a referral back to my original surgeon for him to look at my shoulder rather than just carry out the injection today. The appointment with the surgeon is in just two weeks time, I can hardly believe how good this has been. I don't visit the surgery often and have put up with the pain for almost a year because I keep hearing people complaining about not being able to see a GP and long hospital waiting times but this has been amazing. I've have had such wonderful service this week from you all. Thank You!
Visited November 2022
Review titled High Street Surgery
Replied on 12 June 2023
Thank you to you too for the great feedback - this will be fed back to the team and is always well received.