Mayfield Surgery - Ratings and reviews
Reviews
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Review titled Prescription lot easyer to get
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2024
I normaly have to get to my doctors and post my perscription iv got biopolar and clinical anxsity and persanity disarder its very hard to leave my house with out getting exstreamly axnsioux with than makes meal feal exsteamly angry like flight or fight and this is how i feel every time i have to go do somthing simple like post a prescription so when iv used the link for the first time to day omg its stoped all tht strees and anxs from happing witch would take me a day 2 get over. It is so simple enter your name choose what service u want enter a few details in peacfull inviroment no stress no ques excellent service. Will be getting my perscription this way all the time now. Brillant
Visited March 2024
Mayfield Surgery has not yet replied.
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Review titled Fantastic service and experience
Rated 5 stars out of 5
by Katherine Lilley - Posted on 21 February 2024
My mum has had some ongoing health concerns which have been dealt with quickly and efficiently. Today I submitted an online form (with her consent) detailing some worries I had with possible diagnoses. Within 5 hours she was seen and assessed by a lovely GP who not only reassured her but took the time out of her day to call me and go through all my concerns. We weren't rushed and were really made to feel listened to and our views considered. I was never expecting such a fast and positive experience given how busy general practice currently is and it is very much appreciated.
Visited February 2024
Mayfield Surgery has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Sam - Posted on 02 April 2024
Recently had back problems and within the space of a few months I have been seen by gp referred and seen by physiotherapist and in between this been for mri and now referred urgently for surgical opinion. They have also helped with pain relief and sorted all my requests within a day of filling in the online forms. They have been fantastic.
Visited February 2024
Mayfield Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Alison Molloy - Posted on 18 January 2024
Always try to accommodate my needs. I do sometimes struggle to get a face to face but the new online system seems to work well.
Visited January 2024
Mayfield Surgery has not yet replied.
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Review titled superb response
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Can't fault this surgery at all since the new booking system was introduced. Filled the form in and was seen within the same day. Excellent response and thorough when seen.
Visited January 2024
Mayfield Surgery has not yet replied.
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Review titled Ordeal of contacting and liaising with the practice.
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
My daughter me at approx 8.15am today. Couple of hours later text received asking when condition first noted. Several hours later text received telling me to consult pharmacist. As I had already done this, this being the advertised thing to do I phoned the surgery and explained I had already done this. When I told the receptionist this and the pharmacy I had used she emphatically stated it would not be my usual pharmacy but a different one. I asked which one but she was not willing to specify. Upon checking the text it definitely states your usual pharmacy of choice, which is across the road from the surgery and where they send my repeat prescription. The pharmacist had given me something to try and ease my discomfort but had also advised I see a doctor. On the off chance after my conversation with the practice I phoned the pharmacist and explained what had occurred, he advised me to see how things were in the second day and if no improvement or any deterioration then seek further medical attention. Presumably that means A and E dept. To say I am unimpressed with this practice is an understatement. I particularly feel the receptionist was economical with the truth of the situation or at best badly, or very ill trained.
Visited August 2023
Mayfield Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by David joseph Hurst - Posted on 03 August 2023
Was able to get triaged on line promptly and get appointment with doctor same day where I received diagnosis and treatment satisfactorily.
Visited August 2023
Mayfield Surgery has not yet replied.
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Review titled Good practise
Rated 3 stars out of 5
by Ruth Watts - Posted on 14 August 2023
The doctor was very thorough professional and reassuring. I wasn't kept waiting very long and had been able to get an appointment on the day I had asked for one.
Visited August 2023
Mayfield Surgery has not yet replied.
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Review titled Improvement needed.
Rated 2 stars out of 5
by Royston Emery - Posted on 11 July 2023
I have been with this practice for many years. It used to be very easy to see a doctor. I was working Monday to Friday so I always used the walk in service where I came at 7am and waited to be seen. It was very helpful. It has gradually become harder to get an appointment. The walk in service was dropped so I had to ring for an appointment and, more often than not, had to wait in a queue while the piped music played, being informed that I was, e.g. number 14 in the queue and gradually work my way down to, let’s say, number 3, only to be cut off and have to try again where I was, once again, at the back of the queue. It is very frustrating. Sometimes I would get through to a receptionist to be told that there were no appointments left that week. When I asked when the next appointment was in the following week I was informed that appointments for the following week could not be made and to call again at the beginning of the next week. I would then have the same experience the following week. One time I called to ask if I could have a repeat prescription to be told, quite curtly, not to ask over the phone for repeat prescriptions but to make an appointment to see the doctor, so I was back to square one. On one occasion I posted my request for repeat meds, as I had run out, in an envelope through the letterbox marking it confidential with doctors name on. I got my meds within 24 hours. With the introduction of booking online via the website things have not improved. The website itself is very difficult to navigate and when I eventually could not find how to make an appointment I rang through to be informed that I needed to use the website. Back to square one again. I will say that, on most occasions, whenever I did get to see a doctor I got all the help I needed. The doctors are not in question but the system of getting an appointment or repeat prescriptions leaves a lot to be desired. Things have gradually declined from good to bad and bad to worse. The new triage system is nowhere near as good as things used to be when a patient could use the walk in system or book an appointment over the phone. I ask to see a doctor who has been treating me for a long time but instead am allocated a doctor who I have never seen and who doesn’t know my story. I know they have my notes to look at but that is not the same. It is comforting to a patient to receive continuity with a particular doctor but the triage system doesn’t take this into account. People matter and putting people first is really important. This seems to have been disregarded now in favour of making things easier for office administration, at the expense of not prioritising the individual. I am sorry to feel I have to say these things. I am a person who always encourages others and rarely complain, (honestly). I hope that you will take my comments as they are intended, which is to point out that new methods are not necessarily better. Thank you for taking time to read this. Roy Emery.
Visited July 2023
Mayfield Surgery has not yet replied.
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Review titled The new online service is brilliant.
Rated 4 stars out of 5
by Paul Jennings - Posted on 04 July 2023
I haven't needed to go to the surgery for years, but all the staff, nurses and the Dr i dealt with were excellent. I must commend the new online triage service and the swift response to my issue. Thanks again for your speedy help.
Visited June 2023
Review titled Mayfield Surgery
Replied on 05 July 2023
Dear Paul, thank you so much for your kind feedback. So pleased to hear that the new system is working for you. Kind regards, Allie Cusick, Operations Manager