Barbourne Health Centre - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Phil Ricketts - Posted on 11 April 2024
Rang surgery on morning and managed to get in that morning, had to give bloods and stool samples , got blood results back next day , diagnosed got meds and 2 phone consultations to see how I was, fantastic service, many thanks to everyone from doctor to receptionist
Visited April 2024
Review titled Barbourne Health Centre
Replied on 12 April 2024
Thank you for your feedback, this will be shared with the teams here and is a great morale boost for us in such pressured times. I am so pleased we have been able to help you promptly. Regards, Debbie Weston - Practice Manager
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Review titled Lack of services
Rated 3 stars out of 5
by Anonymous - Posted on 19 September 2023
After having a minor hospital procedure, I was instructed to contact my GP surgery to arrange changing the dressing. I was surprised to be advised on the phone that the practice no longer does dressing changes and have been given an appointment at a surgery on the other side of Worcester. I do not understand how a large practice that employs nurses and health care assistants is unable to change a bandage. I will need the dressing changed twice a week and thank goodness I am fortunate enough to be able to drive to the other surgery. It would be extremely costly and time consuming if I had to rely on public transport or a taxi. I have been a patient of this practice for almost 50 years.
Visited September 2023
Review titled Barbourne Health Centre
Replied on 21 September 2023
Dear Patient, The practice will of course do dressing changes but when we are at capacity, we have appointments that are available for our patients at other sites as part of Worcester City Primary Care Network, as have all of the other Worcester City practices. These appointments are available at various sites and are there to help relieve pressure on gp practices and ensure patients can be seen without excessive delay. If patients were unable to use transport to get to other sites we would see them at the practice but there may be a longer wait. If you wish to discuss this with me further please contact me at the practice. Kind regards, Debbie Weston - Practice Manager
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Review titled Appointment
Rated 1 star out of 5
by Sandra JONES - Posted on 26 September 2023
Cant believe how difficult it is to see a doctor. I tried to book an apt today over concern in taking a medication. Only to be told by the reception that its not possible.? She refused point blank and to write an email of my concern in an email
Visited September 2023
Barbourne Health Centre has not yet replied.
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Review titled Getting to see a doctor is impossible
Rated 1 star out of 5
by Anonymous - Posted on 02 July 2023
I had three prescriptions of the same antibiotics sent to my pharmacy over a four week period and my problem was not resolved, if they didn’t work the first & second time why would they send a third for the same antibiotic? I was offered an appointment with a clinician (I have no idea whether she was a doctor or not) she sent a 4th prescription for a different antibiotic and asked me to book a blood test when leaving, I couldn’t believe it when I was told I had to go to a different surgery for a blood test as they don’t do them at Barbourne and only on certain days at the other practices! I had to book it in my lunch break and the soonest was 21 days later! To top it all I received a parking fine because I hadn’t realised they now have parking restrictions in place! When I contacted the practice they gave me a letter to send to the parking company confirming my appointment and I sent it with an appeal against the fine but, the parking company said my appeal was unsuccessful as I didn’t enter my registration number in reception! I had proof but they couldn’t care less, I had to pay! What a pity the practice didn’t think to send their patients an email/letter warning us of the changes!! Yes there are signs there but I wasn’t looking for signs I was more concerned to see the carpark was full and I was short on time as I had to use my lunch break to attend and I saw a car pulling out so I was focused on getting that space. I went straight to the keypad in reception to book my arrival as I’ve always done and followed the instructions to take a seat downstairs………I completely missed the sign to enter my car registration! The parking company are aggressive and not the least bit interested that I was legitimately parked and they threatened me with further action if I didn’t pay up! I fully understand why the surgery has introduced this system but to use a company that fines patients who have an appointment and can prove it, is shocking. A letter from the medical centre should be enough to get the fine waived but, it seems to be a licence for the car parking company to make money out of innocent people!
Visited June 2023
Review titled Barbourne Health Centre
Replied on 03 July 2023
Dear Patient, Thank you for your feedback. I am unable to respond to your comments regarding medication due to anonymity of post and would suggest you contact me directly. There are a great number of signs in prominent places, both in the car park and inside the practice to alert you to obtain a permit. A letter confirming your appointment does not guarantee the fine will be waived, this is an independent car parking company and you will need to follow their appeals process. We now offer appointments at other practices, as do all surgeries, when we are full, in order to meet the governments requirements for access and demand. Please contact me at the practice if you require any further assistance and I will be happy to help you. Regards, Debbie Weston - Practice Manager
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Review titled Terrible gets worse every visit!
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
Stay away go elsewhere. Went with serious problems left with leaflet and Gp stating no creams or medication could be given!,, however the actual leaflet told me there were medications that could be given stay away get a GP that is not run by the admin! And genuinely wants to provide care and puts patient welfare first !
Visited April 2023
Review titled Barbourne Health Centre
Replied on 21 June 2023
Dear Patient, Many creams and ointments are now available over the counter and we have an NHS prescribing formulary that we have to adhere to. Without knowing what it was exactly you were asking for I am unable to comment further but if you would like to contact me at the practice I am happy to look into this for you. Regards, Debbie Weston - Practice Manager
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
Please avoid this practise, cold unhelpful reception staff. With all practices there are difficulties getting appointments but it is how you are treated. On two occasions I have been close to tears in the surgery because of mix up on my prescription, I just felt absolutely frustrated with the lack of support and poor communication. I have now transferred to a new practise.
Visited March 2023
Review titled Barbourne Health Centre
Replied on 22 March 2023
Dear Patient, Thank you for your feedback but It would really have helped if you had raised your complaint properly. I am however aware following other posts you have made that we had in fact tried on several occasions to help with your queries. The prescription clerks have discussed medication issues with you. I am sorry you feel that you are unable to remain with the practice but I am available to discuss an issues should you wish to contact me. Regards, Debbie Weston - Practice Manager
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Review titled Pathetic Practice- Avoid if possible
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Calls take forever to answer and when you get through they tell you they have no appointments. A number of times I ring exactly on 8am to be in a queue of over 30 people. After holding for between 40 & 50mins you get a rude receptionist telling you there is no appointments and you can't pre-book appointments, so they tell you to ring back the next day- well this isn't conducive for people who work outside of Worcester. Most sensible practices allow advanced bookings within the same!
Visited February 2023
Review titled Barbourne Health Centre
Replied on 08 February 2023
We are sorry you've experienced longer than average waiting times to get through to us on the telephone; we are dealing with an unprecedented demand in primary care at the moment. We do have an amount of pre-bookable appointments to offer, but these can be some weeks ahead. We have enhanced access appointments available to all patients registered at Worcester City practices, but this may mean not being seen at your own surgery location. If you feel you would like to get in touch with us directly so we can investigate your complaint further, please email us at barbourne.healthcentre@nhs.net
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Review titled Good service
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2023
Rather than join a phone queue, I used the online contact form to explain my non urgent circumstances and concerns. Someone contacted me from the surgery within 3 hours and I was given an appointment for a couple of days after that with a physician associate. Following discussion with a GP they then arranged tests as needed. It was all very efficient
Visited January 2023
Review titled Barbourne Health Centre
Replied on 11 May 2023
Thank you for taking the time to post this review and I am pleased we were able to help in a timely manner. Regards, Debbie Weston - Practice Manager