Ryalls Park Medical Centre, Yeovil - Ratings and reviews
Reviews
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Review titled Team effort
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
The nursing care, pharmacy and prescription team input through to seeing a Doctor has been nothing but exceptional for me recently. I’ve been a patient since the Higher Ryalls days and it’s always been a good Surgery, yes sometimes with it’s problems like everything else. In these tough times the Surgery is providing, in my experience, a great service.
Visited April 2023
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 06 November 2023
Dear Patient, thank you so much for your kind feedback. We appreciate all feedback, good or bad, but it is always nice to receive such a positive response. I will pass this onto our staff. Bridget Shortland Practice Manager
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Review titled Helpful receptionist
Rated 4 stars out of 5
by One of the Unsmart - Posted on 16 September 2022
After a frustrating attempt to respond to a request for feedback on an appointment (my phone isn't smart), I telephoned the surgery late afternoon and was pleased to find myself No 1 in the queue. The receptionist was very helpful and provided alternative details that enabled me to submit the review - and this one.
Visited September 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 02 November 2022
Dear Patient, Many thanks for taking the time to leave positive feedback for Ryalls Park. I will relay your kind words to our staff. Kind regards. Bridget Shortland Practice Manager
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Review titled We don't all have smart phones!
Rated 2 stars out of 5
by One of the Unsmart - Posted on 16 September 2022
Notified by text from GP surgery to expect contact from an NHS provider for a home urine test. Text duly received from provider and kit arrived through the post. Tried to download the required app onto my laptop using the link in the text from the provider but failed. So, telephoned provider to receive confirmation that the app would only download to two types of smartphone. I don't have any kind of smartphone. So, a waste of time for all involved! Returned unopened kit to provider through the mail at my expense and telephoned the surgery for an appointment.
Visited September 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 15 February 2023
Dear Patient, Thank you for your feedback which is always appreciated. If you would like to further discuss please email the Practice - somicb.contact-rpmc@nhs.net FAO the Practice Manager, and we will be happy to discuss. Many thanks
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Review titled We don't all have smartphones!
Rated 2 stars out of 5
by One of the Unsmart - Posted on 23 September 2022
Twice recently, I have received sms messages requesting feedback and providing a link to the required review site. Wanting to be helpful, I tried to comply but, since I don't have a smartphone, I struggled to enter the very long url in my laptop browser and encountered difficulties distinguishing 1 and l, k and K, and u and v in the tiny characters of an sms text. Each time, I eventually gave up after a number of failed attempts. After the second time, I telephoned the surgery, and a helpful receptionist gave me simple directions to this site: so much easier for those of us who don't have smartphones. The assumption that everyone has a smartphone - or even internet access at all - is not a very inclusive one.
Visited September 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 02 November 2022
Dear Patient, many thanks for your feedback. It is always appreciated, be it good or bad. I have fed back your comments to staff - as you quite rightly say there should not be the assumption that all persons have smartphones, or internet access. Bridget Shortland, Practice Manager
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Review titled Helpful Receptionists
Rated 3 stars out of 5
by Grateful for the Help - Posted on 23 September 2022
Inexplicably cut off at beginning of telephone consultation with pharmacist yesterday afternoon. After pause, rang back and, after very little queueing, explained to helpful receptionist, who confirmed my contact details and messaged pharmacist confirming my availability on both mobile phone and preferably landline. No call back, but received an SMS telling me to contact the surgery to arrange another appointment. Telephoned today mid-afternoon and was pleased to find myself No 1 in the queue. Explained to helpful receptionist, who found pharmacist very booked up but arranged a call from a doctor next week. Telephoning the surgery seems to have become a much better experience than it was a while back.
Visited September 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 02 November 2022
Dear Patient, many thanks for taking the time to leave a review for Ryalls Park. It is always nice to receive positive feedback and I will relay back to the staff. Bridget Shortland, Practice Manager
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Review titled Helpful Receptionist
Rated 4 stars out of 5
by One of the Unsmart - Posted on 16 September 2022
After a hometesting app fiasco (no smart phone!), I telephoned the surgery mid-afternoon and was pleased to find myself No 1 in the queue. The receptionist was very helpful and, after seeking advice, arranged an appointment with a nurse practitioner the next week.
Visited September 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 02 November 2022
Many thanks for taking the time to give us a review. It is always nice to receive positive feedback and I will relay to our staff. Regards Ryalls Park
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Review titled Uncaring Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2022
Saw a GP and had a few tests done (the GP was actually wonderful) The practice then booked a phone call for me about one of the test results and didn’t even tell me they had booked it. I only knew about it because I saw it on the NHS App. Called in to query what they were and to ask to change the appointment to sooner than a week and a half and was told that she couldn’t book me an appointment any sooner. I was told to try their online system but it was unlikely that I’d get anything. So now I have to wait over a week to find out what the results are. This is causing major anxiety. I appreciate they probably aren’t serious but telling someone they have to wait a week and a half for a phone call for the results? Not great. As I said, the GP I saw was wonderful but is being majorly let down by the reception staff.
Visited August 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 02 November 2022
Good afternoon, many thanks for your feedback and I am sorry that you were unhappy with the service provided by the Surgery. We do endeavour to provide excellent service on each occasion a patient contacts or visits us. If you would like to email me to discuss further I will be only too happy to look into this for you to find out what happened on this occasion. Many thanks Bridget Shortland, Practice Manager (email: somicb.contact-rpmc@nhs.net FAO Practice Manager).
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Review titled Bring back askmyGP!
Rated 3 stars out of 5
by askmyGP supporter - Posted on 23 September 2022
I have twice used Klinik recently resulting in appropriate consultations, for which I thank you. However, I found using Klinik much more cumbersome to navigate with all its boxes and menus before I could get to a box where I could write what I thought I needed to say. I found askmyGP much more user-friendly. Also, it was accessible for less restricted hours and, where appropriate, permitted a dialogue without recourse to telephone appointments. In the context of telephone queues and lack of appointment availability, it seemed to represent a real step forward in access to GP services. Doubtless, there are operating reasons for the change, but I have noticed from review sites that I am not the only one who has found the switch to Klinik less patient-friendly.
Visited August 2022
Review titled Ryalls Park Medical Centre, Yeovil
Replied on 02 November 2022
Dear Patient, many thanks for your feedback which is always welcome. You are correct, there are several questions which need to be answered (just for future if it is a follow up appointment click the follow up button and you can free text) which can be frustrating. However the information provided goes straight to a clinician to triage, which is on the day. The more information given to the clinician the better understanding they have of the issue, but again I totally understand your frustrations. In the future if you would prefer to ring of our receptionists they will be only too pleased to put the request through for you. Thanks again for your feedback - this will be relayed back to staff. Bridget Shortland, Practice Manager.