Frome Medical Centre - Ratings and reviews
Reviews
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Review titled The Teenage Whisperer
Rated 5 stars out of 5
by Notafastrunner - Posted on 27 March 2024
The Dr, was outstanding yesterday with my daughter, she was patient, professional, and genuinely caring throughout the entire visit. I left feeling very happy with the level of attention and expertise she provided.
Visited March 2024
Review titled Frome Medical Centre
Replied on 27 March 2024
Thank you so much for the feedback. We are so happy to hear you daughter received the care she needed.
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Review titled A very good experience
Rated 5 stars out of 5
by LINDA MCLAREN - Posted on 29 February 2024
Yesterday I visited Frome Medical Practice for my annual Blood Pressure+ appointment. I was greeted by a lovely, kind Health Care Assistant who took her time to treat me and discuss how things were going for me in general. I was very grateful for this opportunity to share a few causes of stress in my life at the moment, and to receive positive support in these areas. I left feeling so much better and happier. Thank you very much for taking the time to listen to me. It means a lot.
Visited February 2024
Review titled Frome Medical Centre
Replied on 29 February 2024
Dear Linda Thank you so much for taking the time to share your positive experience with the team . It is always lovely for the team to hear positive feedback like this. We will pass your feedback on
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Review titled 9 days for a appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
done the online review then had to wait for someone to contact which took 3 days then the phone call said i had a appointment 6 days later if this is normal for a appointment then you can see why A&E is always busy very poor service especially when there is numerous consultant rooms that do not get used
Visited January 2024
Review titled Frome Medical Centre
Replied on 05 January 2024
We are really sorry you feel this was too long a wait. All requests are reviewed on the day of receipt and are triaged by a GP according to how urgent they are. The team will always try wherever possible to book you with the GP that will offer you the best continuity of care. We will always try and book you an appointment within 3 days and do our upmost to ensure you have an appointment within 2 weeks of your request. As you will be aware from completing the appointment request if your condition worsens then you can get back in touch with the practice. A & E should only be contacted for emergencies. Please be assured all our clinical rooms are in use and we have a team over 70 clinical and 70 support staff working very hard to provide the best possible care at all times. We hope your care was well managed when you attended your appointment.
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Review titled Excellent Service
Rated 5 stars out of 5
by Paul Kirtley - Posted on 19 December 2023
Yesterday I visited Frome Medical Practice twice - first for a blood test and then for a B12 injection. In both cases the nurses were excellent - friendly, efficient and helpful. I also mentioned that I had several lesions on my left arm and one on my back which never fully healed. The nurse took photographs to send to the dermatologist. Thank you so much
Visited December 2023
Review titled Frome Medical Centre
Replied on 20 December 2023
Thank you so much for taking the time to feedback regarding your positive experience of the care you received. We will pass this on to the nursing team.
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Review titled Fantastic GP service
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
I saw a GP today at the practise. A new one. So kind, so thorough and highly knowledgable. She took great care understanding my symptoms. Took time to listen. So grateful. Thank you so much
Visited November 2023
Review titled Frome Medical Centre
Replied on 12 November 2023
Thank you for taking the time to send such a lovely review. We would be very happy to thank the Dr you saw on your behalf . .if you would like to contact the practice
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Review titled Excellent service from Frome Medical Practice
Rated 5 stars out of 5
by Steve Clark - Posted on 04 October 2023
I have just had my first experience of the new online booking service and have to say I am impressed. I completed the somewhat tedious and repetitive form online at about 7.30am. At about 9.00am I received a phone call offering me an appointment with a Nurse Practitioner at 10.00am. It is now 10.45am and I am sitting at home having administered the first dose of my prescribed medication. This is superb service and I congratulate everyone involved. I have lived in Frome for 45 years and have seen many changes. The Frome Medical Practice has grown with the town but have always provided myself and my family with excellent healthcare.
Visited October 2023
Review titled Frome Medical Centre
Replied on 05 October 2023
Dear Steve. Thank you for taking the time to be our first patient to do a NHS review since introducing our new system. We are so pleased to hear it was a positive experience. We appreciate the form takes time but it really helps our clinicians to triage well and direct you to the right care as efficiently as possible. We are delighted everything worked so well for you.
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 14 September 2023
Second day been told they are at full capacity and no gp telephone calls available and to call back following day at 8 am , only to be told same again . What is NHS coming to , they need more staff . Patient care is important, isn’t it??
Visited September 2023
Review titled Frome Medical Centre
Replied on 05 October 2023
We are sorry to hear you have had problems with accessing care . We appreciate this is very frustrating when demand is high. We hope that our new system which is being introduced later in September will help
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
Trying to sort a blood test appointment for my elderly mother. So far the closest to being answered I've been is number 28 in the queue. I work full time and cannot hold indefinitely. Chosen option 1 for a call back and this hasn't happened either. This feels like poor service.
Visited August 2023
Review titled Frome Medical Centre
Replied on 13 August 2023
So sorry to hear of your experience. You can call anytime to book a blood appointment and use our call back service. You can also book on the nhs app and our digital team can help you to do this if you need support. We cannot follow up as you have not left your details
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Review titled Follow up to previous email
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
Following my previous email,I now have an update.On Monday of this week I decided to try again to make an appointment for a GP appointment, but decided to stay on the line.After 1hr 58minutes I finally got to speak to a real live person rather than a recording,& guess what I managed to get an appointment, and later in the day I saw a doctor.This service was excellent,but the long wait on the telephone was completely unacceptable!Please Frome Medical Practise you need to employ more telephonists.
Visited July 2023
Review titled Frome Medical Centre
Replied on 15 August 2023
We are sorry you had such a long wait. We can have up to 15 staff answering phones at peak times and Mondays are our busiest days. We suggest you use our call back service to prevent you waiting. This is available to anyone over no 10 in the call queue. From September we are moving to a new system and will be encouraging as many people as possible to complete requests online. We hope this will reduce the call queue for those unable to make requests in this way.
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Review titled Try to get through to the “care navigators”
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2023
Like a previous emailer,I to tried to book an appointment,but was 36 in the queue,so asked for a callback.3 hours later I still hadn’t received one, so I tried again and 9 days later I’m still waiting
Visited July 2023
Review titled Frome Medical Centre
Replied on 15 August 2023
Can I please suggest you contact the practice directly. You can do this on line or in person if you prefer. We can check all our logs and times of call backs, if you contact the practice we can look at your call and check what happened for you. The issue with the call back may well network connection issue with your own provider Many thanks