Crewkerne Health Centre, Crewkerne - Ratings and reviews
Reviews
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Review titled Crewkerne Health Centre review
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
a very poor response from my surgery this morning. A dr wrote to me requesting that I arrange for a consultation regarding my recent blood tests which showed a significantly high hba1c . I phoned for appointment and was promised a return call. A text came 5x hours later, message read ....Dr (anonymous') says only routine appointment necessary and no 'routine' appointments are currently available until new system put in place at end of April. !? There was no Drs name nor was there a senders name ? ...completely anonymous text so that it would be impossible to query or follow up... disgraceful ! I have type 2 Diabetes, Secondary Hypothyroidism . large Pituitary tumour, Hypertension, 'significant risk' of a Cardio Vascular event and lots of other chronic conditions . I've paid into the NHS through Paye for 50+ years and this is how you get treated when you are in your 70's and most in need of that Nhs health support. !? ps apparently no capital letters permitted ??
Visited April 2024
Crewkerne Health Centre, Crewkerne has not yet replied.
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Review titled Anima
Rated 3 stars out of 5
by Rita Bennett - Posted on 29 April 2024
Seen by physio on 22nd excellant he told me to see dr for stronger meds to help me sleep for the recovery of my damaged knee as the paracetamol and ibuprofen are not strong enough. requesed a call back on phone on 22nd no call back , requested a call back again on 23rd said they would put in a request that day.Monday29th still no action / perscription plus no help or advice what to do next. Looked online Anima servicessays still waiting to be actioned and I am still not sleeping and in pain. Tried phoning other lines all busy need to call back. This is not a complaint of any individual but the system of online requests.
Visited April 2024
Crewkerne Health Centre, Crewkerne has not yet replied.
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Review titled Very understanding
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
I was beginning to experience troubling side effects with my medications and phoned the surgery. The receptionist understood the urgency and got a doctor to call me within a few hours who was also very understanding and communicative. A new treatment plan was arranged between us and I felt so much better, especially as I had felt listened to by both the receptionist and the doctor.
Visited August 2023
Crewkerne Health Centre, Crewkerne has not yet replied.
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Review titled Appointment system.
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2023
Why are we unable to go into the surgery in person and make an appointment? Husband queued in reception, details taken, then told, no, you must make a telephone appointment. What a waste of time, for both the receptionist and my husband. What is the rational for this? As users of this practice we were unaware of this. You need to be fully functioning just to get over the first hurdle, that is get an appointment. By virtue of the fact we are needing to see a doctor, why make it so difficult. Telephone calls frequently tell you that you are in double digits in the queue, which can take forever to clear. That is if your call is not weirdly cut off. It is obvious that there are not enough staff to deal with these very important, emotional calls. Or the system is not dealing with them efficiently. It is of no surprise then that patients take themselves off to the overburdened A&E departments in desperation.Please get the basics in place, good communication.
Visited July 2023
Review titled Crewkerne Health Centre, Crewkerne
Replied on 30 August 2023
Dear patient We ask our patients to either phone the surgery for an appointment or use our online platform Klinik for non-urgent requests. This is so that our duty doctor can triage patient requests and book the patient in with the appropriate clinician in the appropriate time frame. Our duty doctor is based with the reception team in the telephony hub. The receptionist on the front desks at both of our sites are there to check patients in and answer queries where possible. Our phone lines can be extremely busy in the mornings so we encourage patients to phone in the afternoons if their request is non urgent. Sarah Wills Practice Business Manager
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Review titled My visit to the surgery
Rated 4 stars out of 5
by Anonymous - Posted on 27 May 2023
I visited this surgery twice this week beginning 22/5/23. The first visit was on 25/5/23 and I was happy with my consultation with the doctor. I went back the next day to talk about my prescription and had a different doctor. I was an hour late being called for my appointment and although I was given a thorough examination,the doctor said it was difficult for him to prescribe a suitable prescription as I appeared not to suit the best ones! I resigned myself to having a repeat prescription of my original one and left the surgery feeling rather deflated! The staff at the reception desk are very pleasant and willing to help where they can. We have been with this practise for over 40 years.
Visited May 2023
Crewkerne Health Centre, Crewkerne has not yet replied.
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Review titled not fit for purpose
Rated 1 star out of 5
by graham wheeler - Posted on 08 September 2023
in march this year i had a debilitating back injury further to a blow on the head. After several days of martyrdom i rang the surgery for an appointment to see a doctor..to no avail. i entered the que, two hours rang again 16th in que two hours later rang again 18th in que. tried internet self analysis, it seems at 72, male ,i'm pregnant. i drove, in pain, to the surgery .An extraordinarily defensive receptionist offered me an appointment in May stating the practice had 14,000 patients, (seemingly all ahead of me in the que) only option ...off to "a n e".Who informed me that their findings would be forwarded to my doctor who would communicate with me in due course to set out ongoing care regime .Nothing. I have now re learnt to walk through private practitioners. Today and for the past few days i have been experiencing vertigo ,further to my head injury earlier in the year i have an anxiety re dizzy spells .having spent the last few hours on the internet self analysing via the Nhs website, it would seem prudent to see a doctor. i have tried through the "Patient access" to make an appointment. i have not been able to do so . further to my accumulating negative experiences . I feel sure you loose patients through natural causes on a regular basis .However, one is left wondering if this number could be reduced by the establishment of a access to medical assistance system that worked. Surely as the medical practice with 14,000 individuals relying on you ,you have a responsibility to provide such a service. Can you please recommend a way of reaching a doctor. (it would be interesting to field the views of all 14000 registered patients, text or mail, to enable you to improve your service . ps you recently text me re flue/covid jab appointments. I immediately responded to book appointment for both jabs on Sunday. no option for Sunday were offered, only appointment for flue jabs on Sat . i decided to hold off a couple of days to see if Sunday both jabs appointment would come up. to no avail ,no appointment now available . What happened there. why offer a service but no appointments. I am not an habitual complainer ,but something is not working within your organisation . For your personal enlightenment may i suggest you step out, and as a pedestrian try getting an appointment for a condition not on the list.
Visited March 2023
Crewkerne Health Centre, Crewkerne has not yet replied.
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Review titled Excellent compassionate team
Rated 5 stars out of 5
by Paula Sharp - Posted on 25 October 2022
I am into the surgery today for an appointment for my mum. The receptionist was so helpful and went out of her way to help. My mum was seen within a couple of hours and treatment started. Thank you so much.
Visited October 2022
Review titled Crewkerne Health Centre, Crewkerne
Replied on 31 October 2022
Dear Paula Thank you very much for your feedback, I will ensure this gets fed back to the team Kind Regards Crewkerne Health Centre
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Review titled Admiration for the Reception Team.Having
Rated 5 stars out of 5
by Gary - Posted on 30 October 2022
After relocating to Crewkerne then I was required to register with the medical centre. Initially, there was ‘some confusion and teething problems’ with my registration. However, having visited the centre, I was surprised at certain ‘Patients’ unnecessary attitude towards the Reception Staff! Suffice to say on two occasions I was full of admiration for the lady receptionist that dealt with those patients with the calmest of patience! When it was turn, I informed the lady receptionist of ‘ my probable impending lack of medication’. To that end she statutes that medication request would be dealt with that day. To my amazement and surprise, I received a text stating that my medication was ‘ ready for collection from my nominated Pharmacy! A big, big thank you to all of those receptionist he helped me that day. As far as I’m concerned, ‘ they are the unsung heroes’ at the medical Centre.
Visited October 2022
Review titled Crewkerne Health Centre, Crewkerne
Replied on 31 October 2022
Dear Gary Thank you very much for your feedback.I will pass this onto our reception team. Kind Regards Crewkerne Health Centre
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Review titled Praise for receptionist
Rated 4 stars out of 5
by Rita Careford - Posted on 11 July 2022
I had cause to phone the practice on a Monday morning which is always busy. The receptionist I spoke to was extremely understsnding of my problem and need to speak to a doctor. She immediately spoke with the duty doctor and came back to me. The doctor then phoned within an hour. I was very impressed by her and felt that she went the extra mile for me. I feel that the receptionists don't always get the praise they deserve
Visited July 2022
Review titled Crewkerne Health Centre, Crewkerne
Replied on 12 July 2022
Dear Rita Thank you very much for your feedback, Its lovely to hear that you had a positive experience when ringing the practice. I will share this feedback with the reception team. Kind Regards Sarah
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Review titled Dreadful.
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2022
It is impossible to have any trust or confidence in such a mismanaged and badly run practice . If you achieve getting through on the telephone which is usually up to an hour's wait it is impossible to get a face to face appointment without waiting weeks. After a wait of three weeks for a telephone consultation,it failed to happen . Potentially very serious delays ,mistakes ,rudeness ,apathy are failing every single patient.
Visited June 2022
Review titled Crewkerne Health Centre, Crewkerne
Replied on 31 October 2022
Dear Patient Thank you for your feedback. I am sorry you have had this negative experience, If you would like to discuss further please call on 01460 72435 or email into reception somicb.reception-crewkernehc@nhs.net and mark FAO Practice Manager. Kind Regards Crewkerne Health Centre