Brockworth Surgery - Ratings and reviews
Reviews
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Review titled Appointments
Rated 2 stars out of 5
by Monica Ventura - Posted on 12 February 2024
I had a blood test scheduled two weeks ago to check if everything was ok but unfortunately it wasn't done because the nurse said I had to make an appointment with the doctor to find out what type of blood test would be best for me. I went back to I came back with nothing done and I made an appointment with the doctor as requested. The appointment was today and when I got there I was surprised that the receptionist made an appointment with the nurse again instead of making an appointment with the doctor. In other words, I made an appointment with the doctor. I got there and went back again. With this whole situation I gave up on making an appointment. Lack of professionalism and lack of responsibility on the part of the receptionists. Horrible service I'm very disappointed.
Visited February 2024
Review titled Brockworth Surgery
Replied on 16 February 2024
Good afternoon Monica Thank you for your feedback. Please accept our apologies for the poor service you have experienced with the practice. Upon investigation I can see where the errors had occurred. At present, we have a handful of new receptionists who are still following a training plan. I fully understand this does not excuse the time you have had wasted. Please be assured, your feedback will be passed onto our Reception Manager who will speak with the team and offer further training. When more routine appointments are made available, one of our receptionist will be in touch with you. If you wish to discuss this further, please do not hesitate to contact me on 01452 862247. Kind regards Lindsey Wright Practice Manager
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Review titled not good practice
Rated 3 stars out of 5
by Donna Thomas - Posted on 14 February 2024
went to visit the surgery this afternoon see if they had an appointments with a docter got to do it on the day are wait for a few weeks
Visited December 2023
Review titled Brockworth Surgery
Replied on 16 February 2024
Good afternoon Donna, Thank you for providing us with your feedback. Please accept our apologies for the issues you have experienced. If you require a routine appointment with a doctor, please contact us on Monday afternoon or Tuesday morning as this is when our next routine appointments are released. These are usually in 4 weeks' time. If you require to be seen more urgently, we will require you to submit an e-consult between 6.30-9am - please note these are switched off earlier if we are full to capacity. Alternatively, you can call the surgery at 8am to be added to the triage. If you contact us and we are full for same-day GP appointments, we will happily triage you and provide an alternative service, if you meet the criteria. I will pass this feedback onto the reception manager who will speak with the team to ensure they are informing you of the correct information. If you wish to discuss this further, please contact us on 01452862247 and ask too speak with myself. Kind regards Lindsey Wright Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by MATTHEW ROBERTS - Posted on 24 July 2023
Appointment with nurse for Ltc review , very polite ,as all drs have seen have been. Took time to explain everything , asset to your team
Visited July 2023
Brockworth Surgery has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 January 2023
Good examination, but long waiting times. Also very local to my accommodation.
Visited January 2023
Brockworth Surgery has not yet replied.
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Review titled Chaos
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
The website is no good if you have a question and do not want an e consult I.e changing an appointment Trying to phone is no good as after half an hour no joy Going to the surgery is just as bad as you queue for half an hour as two receptionist see one patient at a time and chat in between. Why are both people not seeing and attending to patients and so moving the queue along. The electric doors have not been working for months which means you have to pull them open and no hand sanitizer in the reception area so as to able to clean hands All in all the surgery seems to be in a very bad way
Visited September 2022
Brockworth Surgery has not yet replied.