Mythe Medical Practice - Ratings and reviews
Reviews
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Review titled Chaotic and apparently uncaring
Rated 2 stars out of 5
by Jay Banbrooke - Posted on 06 October 2023
Made an appointment to see my GP, then to be seen by a locum. My GP uncaring and utterly not understanding of my personal concerns, and unwilling to even try and help. I have no trust or condifence with this Practice.
Visited October 2023
Review titled Mythe Medical Practice
Replied on 09 October 2023
Dear Jay Banbrooke, Thank you for your feedback regarding our Practice. We are sorry to hear you were dissatisfied with the service provided by Mythe Medical Practice If you wish the practice to address your concerns further please contact us directly. Kind Regards Mythe Medical Practice
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Review titled Excellent Doctors
Rated 5 stars out of 5
by Nadia Hoskins - Posted on 04 July 2023
After 24 years I have absolutely no complaints against the Doctors. They’ve always been first class to all our family. My issue is the new systems. I was told when I tried to book an appointment I had to tell the receptionist my symptoms or if not I would just get a link. To a certain extent I understand this question, but I shouldn’t have to give all the details. I said I had a breast problem. That should have been enough, but no, this non-medical stranger wanted more details or I was getting a link. After getting more information, when I saw the doctor she said there was nothing on the screen and why was I there? Like any woman when you have breast issues you’re naturally worried. You don’t need a receptionist knowing all your details. I did ask for a female doctor and I thought with my brief information that I gave she would have realised why. I know they say they want to direct you to the right doctor when given information, but surely asking to see a female doctor about a breast issue should have been sufficient information. That is of course if they are as qualified as they’re made out to be.
Visited June 2023
Review titled Mythe Medical Practice
Replied on 14 July 2023
Thank you for your comments. Like many areas of the NHS (i.e. 111, Minor Injuries, A&E) we now need to triage all requests for ‘on the day’ care, due to high demand on the service. This ensures that you can be directed to the appropriate clinician (this includes GPs, Nurses Practitioners, Pharmacists & Physiotherapists etc.) within an appropriate timeframe. The set questions asked by the Care Navigators are laid out by the GP’s and all answers are collated and saved to your medical record. Those patients that do not feel comfortable in answering these questions over the telephone are given the option to complete them via text. Your responses go to the triaging GP who will then assess your request and advise accordingly. We are pleased to see that your triage request was dealt with correctly and promptly by the team. Kind regards Mythe Medical Practice
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Review titled Unprofessional
Rated 3 stars out of 5
by Anonymous - Posted on 09 June 2023
My 86 yr old mother who has Alzheimer’s and slightly deaf was asked her date of birth which she didn’t hear straight away so nurse was a bit short and said it again She was given a blood test which I thought was taken without much care and arm bled quite a lot afterwards and now has massive bruise After giving a urine sample to the nurse we then followed her down the corridor to go out the door when she promptly said to someone inside a room it’s…p (the derogatory word for urine) whilst coming away with us in ear shot I wasn’t impressed and don’t know if my mother heard it or not but I did and was disgusted on how unprofessional she acted I have taken the name of the nurse and will make sure my mothers appointment aren’t with her as the other nurses are more kind and patient
Visited June 2023
Review titled Mythe Medical Practice
Replied on 14 July 2023
Thank you for your comment and we apologise for the delay in responding . This is not the way in which we would like our staff to behave at any time. We will endeavour to ensure that this behaviour does not happen again, by sharing your observations as a learning point. Kind regards. Mythe Medical Practice
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Review titled Receptionist
Rated 5 stars out of 5
by Nadia Hoskins - Posted on 30 March 2023
After 23 years at this surgery witch has always been wonderful to our whole family. When I called today the receptionist said she didn’t understand why I needed to see the doctor before my medication ran out. She said they’d just put a script out. I didn’t see why I should discuss my current medical situation, so I said I would try again. She said she understood and told me not to be rude! I said I wasn’t, but because she said she didn’t understand i thought I hadn’t been very clear. She put the phone down . They sent me a message to book the appointment. I’ve got to see my cardiac nurse but I’m not booking it. Is that what we’ve come to. Just put the phone down if you don’t want to help. The Receptionist have always been excellent over the years. Very kind and understanding. This was not necessary. I’m really upset
Visited March 2023
Review titled Mythe Medical Practice
Replied on 31 March 2023
We are very sorry to hear that you had a bad experience when phoning the Practice recently. We understand that this must have been frustrating and upsetting for you and we fully agree that this is not an appropriate way to deal with a call. We pride ourselves on offering good customer service to our patients, so please rest assured that we will investigate this incident further and will offer additional training for telephone staff where needed. We are happy to hear that you have enjoyed many good years with us here at the surgery and we will strive to ensure that this one bad experience is not repeated. Kind regards Mythe Medical Practice
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Review titled Excellent Medical Practice
Rated 5 stars out of 5
by Catherine - Posted on 16 February 2024
It's such a shame you are not allowed to mention people by name in the review as there are two doctors, in particular, who are fantastic. One is my regular GP and another is one that I met for the first time a couple of weeks ago. She was really personable, caring, sensitive, a good listener, trustworthy, and very thorough in her assessment. Fantastic qualities to have. Also, the lovely receptionist. I did feedback to her in person about how nice and professional she was and the GP but it would have been nice to have been able to mention them here. The only unfortunate thing to mention is another GP who I found to be extremely condescending but, other than him, the staff here are excellent. I highly recommend this practice.
Visited February 2023
Review titled Mythe Medical Practice
Replied on 19 February 2024
Many thanks for taking the time to leave feedback for us. Its much appreciated. Kind regards Mythe Medical Practice
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Review titled Appointments
Rated 5 stars out of 5
by Nadia Hoskins - Posted on 07 February 2024
I just rang surgery to make an appointment . Receptionist was extremely pleasant and helpful. It was a good feeling
Visited February 2023
Review titled Mythe Medical Practice
Replied on 19 February 2024
Many thanks for taking the time to leave feedback. We are glad to hear you had a positive experience when calling the surgery. Kind regards Mythe Medical Practice
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Review titled Excellent support
Rated 5 stars out of 5
by Laura - Posted on 17 January 2023
I have been struggling with my anxiety and finally went in to ask for an appointment to get help. I was upset but the receptionist was amazing, made sure I had an appointment asap. Doctor was great at talking to me and I felt supported not judged. Thank you, they made a hard situation a little easier.
Visited January 2023
Review titled Mythe Medical Practice
Replied on 31 March 2023
Thank you for your kind review. We are pleased that we were able to offer you the support that you needed at a difficult time. Kind regards Mythe Medical Practice
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 15 June 2022
I attended the practice recently to be met with a patronising receptionist. I was not away that I had to sign in of which I was met with the response “everyone who comes here knows to sign in” and when discussing a potential new appointment to which I explained I had work and would be unable to attend I was told “at the end of the day it’s your choice and if it’s not that bad then don’t book it” not entirely sure who the receptionist thought she was as my previous experiences with the doctors surgery has been very positive
Visited June 2022
Review titled Mythe Medical Practice
Replied on 17 June 2022
Dear Patient We are sorry to hear that your experience at Reception was poor when you visited Mythe. Clearly this is not the welcome that we would expect our patients to receive. If you would like to make an official complaint providing details of the event we will be able to ascertain the member of staff that dealt with you and provide additional training to ensure that this does not occur again. Thank you for your feedback and again, apologies that you had a negative experience.
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Review titled Great practice
Rated 5 stars out of 5
by TG1990 - Posted on 06 April 2022
I have been to the Dr's plenty of times but the nurse I saw today 06/04/2022 for my smear test was the best nurse I've ever been seen by. She was so lovely and was great with my daughter too, she made me feel really comfortable and kept talking to me to keep my mind off the uncomfortable situation. You need more nurses like her.
Visited April 2022
Review titled Mythe Medical Practice
Replied on 08 April 2022
Thank you so much for your lovely comments and for taking the time to post. I have passed on to our whole clinical team.