The Stoke Road Surgery, - Ratings and reviews
Reviews
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Review titled Phone line always engaged!
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2024
Every time to I call to get an appointment or discuss tablets I can never get through.. their line is constantly engaged .. have reception deliberately left it off the hook ?? This has been happening for 4plus months at least.l! Very frustrating to say the least!
Visited April 2024
The Stoke Road Surgery, has not yet replied.
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Review titled Helpful service
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
I went book appointment this evening and I was told all the appointments had gone for the day and I would have to ring up first thing in the morning to get the next appointment. I mentioned that I was a teacher and it would be difficult to call at this time. The lady on reception was very understanding of this and went out to speak to her colleagues and was able to get me appointment at a later date.
Visited January 2024
The Stoke Road Surgery, has not yet replied.
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
I have been with this practice for three years and it has gone downhill very fast. Phones that are constantly engaged (and have obviously been put on an engaged tone at certain times) and no online booking system. When you do get through you then are unable to make an appointment as all the appointments released for that day have been taken. Therefore you are unable to see a doctor. A receptionist was very condescending and explained to me that it was the same situation all over the country. She's wrong this is just normal for this practice. I lived in East London for twenty years which is considerably busier than Bishops Cleeve and never failed to make an appointment.
Visited December 2023
The Stoke Road Surgery, has not yet replied.
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Review titled Flu vaccine Booking
Rated 5 stars out of 5
by Jon - Posted on 22 September 2023
I just wanted to say how easy and simple the fly booking system was to use, intuitive and quick. A big contrast to the NHS England Covid Vaccine Booking System. Thanks for making it easy- staff were also really helpful with advice on the Covid Booking System issues (even though they aren’t responsible for that one)
Visited September 2023
The Stoke Road Surgery, has not yet replied.
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Review titled Continuing 'Good Service' Through The Years!
Rated 5 stars out of 5
by R.Harding - Posted on 18 June 2023
In 2021 wrote a review stating the excellent care I had received from all concerned. Two years on I have experienced the same caring attention from the receptionist dealing with my request to see a doctor urgently, the nurse who took a blood sample, and the ongoing care from the doctor. With a few breaks over the years, having travelled and lived abroad I have been with this surgery since the age of eight! I am now in my late 70's and although many changes of doctors and staff I cannot speak highly enough of this practice! This, I think, validates my ongoing praise.
Visited June 2023
The Stoke Road Surgery, has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
Can’t thank the member of staff enough for the support and care given when assisting my gp with my consultation and for the next instalment of bad jokes for distraction. Thank you so much, it was really appreciated
Visited March 2023
The Stoke Road Surgery, has not yet replied.
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Review titled Good service today
Rated 5 stars out of 5
by SallyJ - Posted on 13 December 2022
Despite all the negative press, I received great service today from this surgery. Going on holiday tomorrow and desperately needed some advice/medication today. I got a phone call and my prescription in plenty of time. Thank you for responding so quickly.
Visited December 2022
The Stoke Road Surgery, has not yet replied.
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Review titled Very bad experience & rude receptionists
Rated 1 star out of 5
by S Molnar - Posted on 27 September 2022
I have to say that most of the receptionists are very rude! It is very difficult to get through them and have no empathy what so ever! I have tried to get an urgent appointment as I was in too much pain that even basic movements have caused me agony however as this issue existed for a while the receptionists have decided if I could live with this issue in the last year I can wait 3 wks for an appointment!!!! Surely I would not have called if I could have put up with this flare up! How she come to decide through the phone how much pain I am in, or what do I need?? This is appalling! Then when the appointment has arrived I was told that my appointment is half an hour later even though I had the text confirmation of the appointment but the receptionists had none of it! She said my appointment is half an hour later and that is it!!! A month ago I also called to get an appointment or referral for another issue that causes me concerns that it might be cancerous! The surgery asked me for a photo I got a quick call back saying that a doctor will need to have a look closer as from the picture cannot say what it is! I got an appointment 3wks later!! What?! 3 wks to look at something in 5 mins and give me a referral?!! My appointment has fallen on the Queen's funeral therefore it was rearranged for two days later with a nurse rather than the doctor! The nurse was taken a picture of the spot and advised that someone will call me. In couple of hours I got a call that a doctor will need to look at it closer and book another appointment! I called to arrange an appointment which is again over 3 wks later! Shocking! Basically they wasted my time, doing the same thing twice rather than a GP to look at it the first time! So I am actually waiting for an appointment for 2 mths, where the issue is potentially cancerous and growing! This GP practice clearly don't care about their patients or their issues!! This is a shocking service and would not recommend this GP surgery to anyone!
Visited September 2022
The Stoke Road Surgery, has not yet replied.
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Review titled Exceptional Surgery
Rated 5 stars out of 5
by Jane Hurley - Posted on 16 June 2022
I joined the surgery in the year 2000 and I have been through several ups and downs regarding simple and more complex issues. This practice is without doubt consistently outstanding and I would highly recommend it to anyone in our area. Only today I received a phone call to tell me that my GP could see me having submitted an enquiry online last night. The staff are so caring and genuinely interested in your welfare. When my marriage broke up they sensed something was wrong in the lead up to it and took me to one side to tell me that they were there to support me. People don’t believe me but they contact you both the doctors and the reception staff . You do not have to chase them for any issues and referral times to hospital within Cheltenham and Gloucester are exceptional. I’d recommend my favourite GP but I don’t want to getting too busy !!
Visited June 2022
The Stoke Road Surgery, has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Karen Pockett-McLaughlin - Posted on 30 May 2022
I called this morning with an issue and received an appointment for this afternoon. The doctor was thorough, helpful and made me feel at ease. Hats off to this surgery, who have been so supportive even during lockdown.
Visited May 2022
The Stoke Road Surgery, has not yet replied.