Frithwood Surgery - Ratings and reviews
Reviews
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Review titled Excellent team of GPs
Rated 5 stars out of 5
by Ka-Yin Williams - Posted on 08 December 2023
Thanks to the excellent staff at Frithwood Surgery - I feel so grateful to be under their care. Last month I had a nasty case of cellulitis. My GP immediately did some tests, diagnosed the problem, and prescribed antibiotics. A few days later, a nurse phoned to check how I was getting on. The condition did not seem to completely clear up, and so I phoned the surgery again. My GP was not in, but another GP referred me to see an ophthalmologist and have a CT scan the very same day. I was really impressed by the professionalism and care of the GPs at Frithwood Surgery. I felt well looked-after.
Visited November 2023
Frithwood Surgery has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
Since covid this surgery has really been sub par. According to data you are still only operating 67% of appointments actually see a GP. How long can this carry on. It’s easier to go to A and E than try and get through on the telephone.
Visited October 2022
Review titled Frithwood Surgery
Replied on 02 December 2022
Dear patient, We are really sorry to hear that you feel that our surgery has deteriorated. We welcome all patient feedback and would be keen to hear specific examples of where this has been the case to help us as we continue to work to improve the service we provide (you can do this in person, in writing, by telephone or by emailing frithwood.manager@nhs.net). With regards to the data you mention I believe you may be referring to the GP Appointment data which was made publicly available recently. I have attached the statement below from Gloucestershire LMC which I hope will provide some reassurance about the nature of the data you may have seen. Many thanks, Helena Parker Deputy Practice Manager Gloucestershire LMC Statement: 29th November 2022 You may have seen the recent practice level data shared by NHS Digital last week. Gloucestershire LMC is aware that this data is experimental. It cannot be used to compare or assess the level of care provided by individual GP surgeries as it does not take account of the variabilities between practices including size, clinical staffing, and patient demographics, nor the diverse ways in which they provide clinical care to their patients. In October practices in Gloucestershire offered 16% more appointments than the previous month, with over 307,000 patients seen face to face. 72% of patients were see within 2 weeks, above the national average. GP practice teams continue to work incredibly hard to provide care to their patients, at a time when demand for appointments is increasing. Currently Gloucestershire requires 79 FTE additional GPs to meet the BMA GP to patient recommended ratio. They are using additional clinical roles where available to support with patient care and improve access to appointments including nurse practitioners, paramedics, physicians associates and pharmacists. Please show kindness and respect when dealing with the staff at your practice, they are all doing their best to provide care to patients.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Andy - Posted on 27 July 2022
I've been with the Practice for many years and have always been looked after very well. When you speak to the Receptionists and give clear concise information they are able to direct to the appropriate Doctor/Nurse and appointments have been easy to get. I've had a few health problems since last November and the Doctors always ring when they say they will. I've been treated for an ongoing ankle ulcer and the Nurse I see looks after me superbly, and if she thinks the Doctor needs to take a look there is always one available, even if I have to wait a few minutes whilst they finish treating another patient. The appointments are usually on time. And the Pharmacy staff efficient and friendly, with prescriptions ready on time. Finally the Surgery is always, and has always been, very clean and tidy. I'd happily recommend the Surgery and Staff to anyone.
Visited July 2022
Review titled Frithwood Surgery
Replied on 29 July 2022
Many thanks for your kind words Andy, which have been shared with the entire team here at Frithwood. Positive feedback is always a morale booster for our staff who work hard to provide the best care possible for our patients. Thank you again. Clive Fenney, Practice Manager.
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Review titled terrible
Rated 2 stars out of 5
by Anonymous - Posted on 05 July 2022
This GP surgery has been getting progressively worse over the last 2 years. Understandably covid has been as issue but that does not excuse some behaviours and actions. I had been waiting a month for my appointment today, and felt optimistic that some issues i had been facing would be solved. However i was proven wrong. The doctor was 20 minutes late seeing me, and when he did finally see me i was barely given a chance to speak and rushed out within 5 minutes. I felt deflated and let down. I didn’t feel as though my problems had been solved and am now going to have to wait another month for an appointment. Feeling let down and disappointed.
Visited July 2022
Review titled Frithwood Surgery
Replied on 06 July 2022
I am sorry to hear you felt deflated and let down following your appointment at the surgery yesterday and would welcome the opportunity to discuss this with you. We always welcome feedback, both positive and negative, to help us maintain good practice and investigate issues where improvements can be made. If you wish, please contact me by phone, by email - frithwood.manager@nhs.net - or in person at Reception. I would be keen to discuss the specific problems you encountered and more immediately, to look in to the problems you feel have not been solved. I note that you have posted your review anonymously and if you prefer, our conversation can be confidential. Again, our apologies for the issues encountered and I hope to hear from you soon. Clive Fenney Practice Manager