Southernhay House Surgery - Ratings and reviews
Reviews
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Review titled Prompt responses.
Rated 5 stars out of 5
by Adele Nandlal - Posted on 24 January 2023
I contacted the surgery via econsult because of a really bad throat about 3pm yesterday. Two hours later I received a call from a doctor who listened to the problem and questioned me before saying "you need to be seen by a doctor. I can book you in for tomorrow is that OK?" I agreed and she told me the name of the doctor I would see. So this morning I saw a very kindly GP who examined me, prescribed antibiotics and took swabs to send away. He told me that if I didn't feel better in 7 days I should come back. I was treated promptly, with great kindness and patience from econsult through to receiving my medication. I have been with this surgery for many years and they have always been good but I thought this was an outstanding and efficient mix of use of technology, medical skill and old fashioned kindness.
Visited January 2023
Southernhay House Surgery has not yet replied.
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Review titled Telephone Service needs modernising
Rated 2 stars out of 5
by Anonymous - Posted on 21 September 2022
Every time I call the surgery the call is rarely answered. They don't have a call management system so you have no idea where you are in the queue, and you often just get cut off when holding for a long time.
Visited September 2022
Southernhay House Surgery has not yet replied.