Leatside Surgery - Ratings and reviews
Reviews
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Review titled Very caring Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
She was very helpful & took time to explain procedures to me. She told me of alternatives so that I could make an informed choice. It took so long that we didn't have time in that appointment, which I fully understood & she booked me a follow up appointment. I am very grateful to her & now feel that I have all the facts I needed & am happy to proceed next time. I had not met her before but would not hesitate to see her again. Many thanks.
Visited March 2024
Review titled Leatside Surgery
Replied on 18 March 2024
Dear Patient, Thank you very much for taking the time to comment about positive experience with us. I have shared this with our clinical team and it really is appreciated. Kind regards Martin Randall General Manager
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Review titled Unable to easily contact the practice
Rated 2 stars out of 5
by Anonymous - Posted on 30 March 2024
Tried ringing to get a message like `'you are caller No.15". `The wait lists are longer than my phone's battery life! I usually give up. No ability to email. Requested medications a week ago....still not at the pharmacy...wasted journey/queuing.
Visited March 2024
Leatside Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Rachel Mulholland - Posted on 17 October 2023
Thank you to all teams at leatside surgery. Your kindness, patience and professionalism, I have always experienced every one being caring and helpful and at times needed a calm gentle approach within my personal situation. You’re all amazing, thank you.
Visited September 2023
Review titled Leatside Surgery
Replied on 25 October 2023
Dear Rachel, Thank you so much for taking the time to contact us and leave this review. I am very pleased to read of the care and consideration our team have provided and we really appreciate hearing how we can make a difference. Take care. Martin Randall General Manager
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Review titled Terribly organised
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
Went in for a minor surgical procedure and was told it can’t be done as they didn’t have the right “equipment”. As a university student this was a huge inconvenience having paid and travelled all the way back for this appointment, to be told 10 minutes prior it can’t be done. Very poor organisation.
Visited September 2023
Review titled Leatside Surgery
Replied on 19 September 2023
Dear patient, Thank you for the feedback and I am sorry to hear of the disruption. I would like to look into this in order to understand what has gone wrong. If you could please contact me securely through our feedback function with your name and date of the appointment I can investigate this and ensure that steps are taken to ensure that this is not repeated in the future. https://leatside.co.uk/patient-info/complaints-compliments/ Once again I do apologise for the inconvenience. Kind regards Martin Randall General Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Erica - Posted on 12 August 2023
I want to thank the surgery for such a warm welcome yesterday, I can’t praise the receptionists, nurse practitioner and Doctors enough for their professionalism, care, reassurance and future planning for my conditions. Precious time was given for my complex case for which I am truly grateful and an immediate plan has been put in place providing much long awaited waited and longed for reassurance. I just can’t thank everyone enough. For the first time in a long while I feel listened to, respected and valued as a patient (with physical health needs) rather than being defined by my mental health.
Visited August 2023
Review titled Leatside Surgery
Replied on 04 September 2023
Dear Erica, Thank you so much for your comments, it really means a lot to us. I am very pleased to hear that we were able to support you as you needed. I have have shared your review with the team team here and it was very well received. Take care. Kind regards Martin Randall General Manager
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
My husband has been seriously ill over the past months and all at Leatside have been kind, helpful and most of all done their best to get him the help he needs. He may not have survived without their skills. Thank you so much.
Visited August 2023
Review titled Leatside Surgery
Replied on 04 September 2023
Dear Patient, I am sorry to hear that your husband has been so unwell but glad that we have been able to support you both during this time. I very much appreciate the time you've taken to share your experience. Kind regards Martin Randall General Manager
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Review titled Not listened too
Rated 1 star out of 5
by Linda Floyd - Posted on 25 July 2023
I'm struggling to get any doctors to listen to me and understand that I'm housebound and cant get to the surgery none of the doctors are understanding its a case of if your face fits you will get the help iv Always been treated different to anyone else who have mental health like at the present time I'm having panic attacks in the house which is stopping me do day to day but as usual it's been ignore even though iv sent a e consult
Visited July 2023
Review titled Leatside Surgery
Replied on 31 July 2023
Dear Linda, I am sorry to hear you feel you have not been listened to and that you feel you are treated differently from others. I can see that your recent online consultation was answered within the given time frame and you were given the option of a call sooner. I also see that we have engaged with you on the other matters you raise. I would be very happy to discuss this with you and understand more about how we can improve the delivery of our care. If you would like a conversation please either call the surgery or put a request through our website at the following link and I will be in touch: https://leatside.co.uk/patient-info/complaints-compliments/ Kind regards Martin Randall General Manager
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Review titled Great practice.
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I had to wait a few weeks for the appointment because my problem was not urgent which was fine, and a blood test was planned while waiting. When I saw the doctor they were extremely thorough, empathic, covered everything. Excellent staff. Great premises, very accessible. Parking and pharmacy on site.
Visited July 2023
Review titled Leatside Surgery
Replied on 17 July 2023
Thank you so much for taking the time to leave such a positive review. It is lovely to hear that your recent experience was a good one and I hope that we can continue to meet and indeed, exceed your expectations should you need to use our services in the future. Kind regards Martin Randall General Manager
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Review titled Fabulous (still)
Rated 5 stars out of 5
by Janet - Posted on 21 July 2023
At my own request, I had a blood test to monitor my cholesterol (part of taking responsibility for my own health, which the surgery encourages). That was on Thursday 20 July at 08.50. The appointment was on time, the nurse was friendly, skilful and quick, and (as advised), I made a follow-up appointment for mid-August for the results, which were going to form part of an NHS check (weight, height, blood pressure, etc.) On Friday 21 July, just over 25 hours later, the surgery rang me. One aspect of the test was showing a borderline result. I was invited to make another appointment for 4 – 6 weeks’ time, just to check. ‘It’s absolutely nothing to worry about,’ she said. I was overwhelmed by the quality of this service: the speed of returning the blood test results (turnaround must have been less than 24 hours), the scrutiny of those results by someone who understood them, the unsolicited phone call so quickly afterwards, the invitation to make another appointment, and the very friendly and reassuring voice. I think I am so, so fortunate to be a patient at this practice. And this was not a one-off, lucky moment: this is my absolutely consistent experience of all the staff and systems at Leatside. Fantastic!
Visited July 2023
Review titled Leatside Surgery
Replied on 24 July 2023
Dear Janet, Reading your review was a truly lovely way to start a Monday morning. I am delighted to hear that your experiences with us have been so positive and the team here are equally as pleased. Take care and I hope that we can continue to maintain these standards into the future. Kind regards Martin Randall General Manager
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Review titled Lost hope of any help really.
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
Out of desperation,my partner contacted the surgery, to get me an appointment to try and discuss my chronic depression and a number of other issues leading from that, which have grown worse in the last couple of years. Apparently i didn't even qualify for a phone call from a doctor? I asked if I should at least email any of the GPS at the surgery the next day for advice, whilst speaking to who phoned me. To be told there's no point. They know what is going on already as a GP already filled them in? ( I'm not going to disclose their job role, as I know they were trying their best with what they were given. But this person as nice as they were, well, they were way out of their depth. With unfortunately meaningless comments that could have come from some cheesy motivational video. ) not sure what to do now. Feel more desperate than I did before.
Visited July 2023
Review titled Leatside Surgery
Replied on 04 September 2023
Dear Patient, I am very sorry to read about your experience. If a patient informs us that they need to speak urgently with a GP then we will always give this option or signpost to another service if this is more appropriate. I would like to speak with you to understand in more detail about what happened and how we can help support you. If you can contact me with the best phone number through the following page then I will get in touch as soon as possible. https://leatside.co.uk/patient-info/complaints-compliments/ Kind regards Martin Randall General Manager