Kingskerswell & Ipplepen Med Practice - Ratings and reviews
Reviews
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Review titled Poor customer service and appointment access
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Twice this year all ready, I have needed to ring for help from the surgery and both times told to do the online form, and both times I had tried but was too ill to do it, but the response was 'but you can't have an appointment without it!'. I had to argue to get the receptionist to bypass this and do the form over the phone, which obviously took up valuable time, and eventually resulted in me being asked to go in within half hour! Now triage forms may work in some circumstances, but this is putting people off trying to contact doctors when they really need them! As for trying to see a doctor, it seems the nurse practitioner is the substitute now for the illusive doctors. The GP surgery is not fit for purpose now and the customer service and care side seems to have disappeared! It's a shame because I really liked it here before, but now I'll have to think about registering elsewhere if things don't improve!
Visited February 2024
Kingskerswell & Ipplepen Med Practice has not yet replied.
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Review titled Amazing practice.
Rated 5 stars out of 5
by Wendy jones - Posted on 30 January 2024
Cannot thank them enough. I was offered an emergency appointment with a GP this morning, the nurse fitted me in for an urgent blood test within half an hour while the doctor was able to speak to Torbay hospital. Within an hour I was sent to hospital to undergo more tests. The Gp followed up with 2 phone calls while I was at the hospital to check how I was. They were so thorough and helpful. I have been with this practice for 34 years and once again they have gone above and beyond to help. A massive thank you to the receptionist, the nurse and the GP. Amazing practice.
Visited January 2024
Kingskerswell & Ipplepen Med Practice has not yet replied.
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Review titled Difficult to contact
Rated 3 stars out of 5
by John osmond - Posted on 19 January 2024
I am recent resident of Ipplepen, I have been given username and password. I have today and tried to use them to order repeat prescription, but totally failed?
Visited January 2024
Review titled Kingskerswell & Ipplepen Med Practice
Replied on 22 January 2024
Good morning Thank you for your message, I have looked into this and I can see you have now managed to log on, if you any further issues please call the practice after 11am and we look into the issue. Kind regards Sonia Cartwright Deputy Practice Manager
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Review titled Great doctors
Rated 4 stars out of 5
by Emily - Posted on 27 February 2023
I have had a few appointments recently for various reasons and my concerns have been listened to and I have felt supported. I had an excellent appointment today where the doctor really listened to my problems and concerns and worked with me to find a treatment that I was happy with whilst ruling out any other serious conditions. He also went above and beyond to answer the many other questions I had and booked in follow up appointments.
Visited February 2023
Review titled Kingskerswell & Ipplepen Med Practice
Replied on 22 January 2024
Dear Emily Thank you so much for your kind review, apologies for not responding to you before, but we really do appreciate your feedback, which I have passed to the team. Thank you Sonia Cartwright, Deputy Practice Manager
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Review titled Unnecessary comments
Rated 3 stars out of 5
by Anonymous - Posted on 26 January 2023
Had an appointment for my son and the GP that we saw thought it was necessary to make remarks about my medical problem throughout the appointment, this was unnecessary and in my opinion rude and it made me feel like I was being tested on my ability as a mum and made me uncomfortable for further visits
Visited January 2023
Review titled Kingskerswell & Ipplepen Med Practice
Replied on 27 January 2023
Dear Patient I am sorry to read about your dissatisfaction with the practice, we do take feedback seriously, and I would welcome an opportunity to discuss this further with you. If you would like to call me on my direct line 01803 874456 Kind regards Sonia Cartwright, Assistant Practice Manager
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Review titled Wonderful GP
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
I had to see a doctor recently for my son and I was booked in with a registrar who went above and beyond my son is non verbal and he was completely at ease with her. She was extremely through throughout! I then had to have a call regarding my daughters blood result and I had the same doctor. She explained everything to me with great detail and discussed options and a plan with me. I cannot praise her enough. I’ve always had a good experience at this practice but with was exceptional.
Visited December 2022
Kingskerswell & Ipplepen Med Practice has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Elizabeth Ann Baker - Posted on 13 June 2022
Never had any problems & I have long term conditions & I have had a few extra health issues more recently. Doctors always brilliant, great to have a phone consultation & then be seen if necessary. I cannot thank them enough for all the help they have given me & are still giving me. Doctors, nurses & staff always friendly & polite, even when they are rushed off their feet, which is normal these days following on from covid & all the problems that have arisen during, including seeing how exhausting they were, & from that. They are simply the best
Visited May 2022
Review titled Kingskerswell & Ipplepen Med Practice
Replied on 26 August 2022
Dear Elizabeth Thank you for your lovely comments, I have forwarded to the whole team. I am pleased you have a positive experience and have taken the time to tell us. Many thanks. Sonia Cartwright, Assistant Manager