Beaumont Villa Surgery - Ratings and reviews
Reviews
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Review titled Suboptimal care
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
The care has been challenging. I've encountered different doctors, but unfortunately, none of them seem to have the time to thoroughly review my medical history. Consequently, I've experienced persistent pain and bleeding for over 25 days. While there were instances where someone took the time to read my records, the prescribed medication often didn't work, or the diagnosis wasn't accurate, leaving me in continued discomfort. I've noticed random diagnoses added to my records without proper communication or follow-up, leading to decisions being made without my knowledge or contradicting what I was been told. It seems, at times, these diagnoses are used as a basis to dismiss my concerns and move on to the next patient. Despite having a manageable issue, one of the doctors I saw in the practice suggested they can't address it, and in case of worsening symptoms, I should go to a&e. This recommendation is puzzling, considering the strain on hospitals and a&e departments. It's challenging to comprehend the rationale behind neglecting non-emergency patient care until it reaches a point where a hospital visit is necessary.
Visited January 2024
Review titled Beaumont Villa Surgery
Replied on 01 March 2024
Dear Patient, I am sorry to hear that you are dissatisfied with the treatment you have received from the practice. We will pass this on as feedback to our clinical team, however if you want this investigated further you will need to contact us directly as we cannot disclose any of your clinical details online for data protection purposes. Kind regards, Pathfields Medical Group
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Review titled nice practise
Rated 5 stars out of 5
by d Williams - Posted on 01 December 2023
not by main practice but very helpful seen on time doctor explain everything to me in detail very clean and airy
Visited November 2023
Review titled Beaumont Villa Surgery
Replied on 09 February 2024
Dear Patient, I sincerely apologise for the delay in responding to your review. Unfortunately, we have had some technical difficulties in getting access to the account. I am however delighted to hear that you had a positive experience with the surgery and thank you for taking the time to review our Practice. I will pass this on to all staff. Kind regards, Michelle Patient Services Team Leader Pathfields Medical Group
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Review titled Continuing Computer Systems Failure
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2023
The Beaumont Villas Surgery, part of the Pathfields Medical Group in Plymouth remains closed due to an apparent "computer systems failure". No indication has been given on when they expect this busy, city centre GP surgery will reopen. All of the staff have been moved to other locations but that isn't helping their disabled patients to receive a local service. Having now spent over £100 on taxis to reach their other locations in the last two weeks; I wish they'd update us on their frontdoor notices about when they'll be reopening?
Visited November 2023
Review titled Beaumont Villa Surgery
Replied on 09 February 2024
Dear Patient, I apologise for the inconvenience that the closure of Beaumont Villa Surgery caused you. I can assure you that this was a computer systems failure and we reported this to CQC ourselves should you want to confirm this. If we had any other choice, we would not have closed, however circumstances forced us to do so. This is because the staff at the site not being able to use any computers to access your records, which is why we had to make the difficult decision to move all clinicians and appointments to other sites. The issue remained unresolved for 2-3 weeks by our technical support company and our internet provider so unfortunately, we could not provide a timeframe for resolution. I do understand that in a situation where the systems go down, we are solely reliant on computers and internet, however this is not a direct decision made by GP surgery's that treatment and records are to be electronic, this is a historic NHS governed decision that we use electronic records, so this is entirely out of our control. We were able to remain open at our other 5 sites and although this is not ideal for patients local to Beaumont Villa Surgery, we were still able to offer alternative appointments rather than nothing at all and signposting to Cumberland/111/ED although this is obviously not what we wanted for our patients. We were regularly updating our social media platforms and calling all patients that had appointments booked, however contacting each patient individually at the time was not within our capacity as we have 30,000 patients. Kind regards, Michelle Patient Service Team Leader Pathfields Medical Group
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Review titled Prescription query
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2023
Requested repeat prescription Monday 7am through NHS app. Thursday called surgery as still not approved and explained i was running out of tablets and also one was for a painkiller.. Will be done that day. Friday, today, still not approved. Rang surgery at 8am and I am 1st in queue. Still on hold now and its 8.56am.
Visited November 2023
Review titled Beaumont Villa Surgery
Replied on 01 March 2024
Dear Patient, I am sorry to hear that you are dissatisfied with the treatment you have received from the practice. We will pass this on as feedback to our clinical team, however if you want this investigated further you will need to contact us directly as we cannot disclose any of your clinical details online for data protection purposes. Kind regards, Pathfields Medical Group
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Review titled Medication
Rated 1 star out of 5
by Nicola Harper - Posted on 19 December 2023
Every month this year my medication not been sent to pharmacy, pharmacy order give me dates and nothing I then come doctor for them to do whilst there my medication has been the same for years full repeat this year every month nothing in Jan due operation so can't chase or go in so it needs to be sorted it's disgusting that they have changed, been in position 2 for 30 minutes and nothing
Visited November 2023
Review titled Beaumont Villa Surgery
Replied on 09 February 2024
Dear Nicola Harper, I sincerely apologise for the delay in responding to your review. Unfortunately, we have had some technical difficulties in getting access to the account. We are very sorry to hear that you are not happy with your experience with the surgery. We take all feedback, both positive and negative, very seriously and we encourage you to contact the surgery directly if you continue to have these issues. Kind regards, Michelle Patient Services Team Leader Pathfields Medical Group
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Review titled Basically a good practice
Rated 4 stars out of 5
by P Pender - Posted on 10 October 2023
Busy inner city practice. Buildings are rather old, tired and impractical and getting through on phone can be a problem. Phone back facility is a big improvement. Then you'll usually find all staff and doctors are pretty good, friendly and efficient. But almost all GP surgeries struggle these days and I think Beaumont Villa does pretty well in difficult circumstances. It's also good that being part of a larger group of surgeries you may be offered a same day appointment at another surgery. Good if you can travel easily.
Visited October 2023
Review titled Beaumont Villa Surgery
Replied on 09 February 2024
Dear Patient, I sincerely apologise for the delay in responding to your review. Unfortunately, we have had some technical difficulties in getting access to the account. I am however delighted to hear that you had a positive experience with the surgery and thank you for taking the time to review our Practice. I will pass this on to all staff. Kind regards, Michelle Patient Services Team Leader Pathfields Medical Group
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Review titled Flu clinics
Rated 5 stars out of 5
by Becky - Posted on 12 October 2023
Fantastic experience! Previously we’ve had to wait for long periods of time before being seen. This year we were given a range of suitable appointment times. When we arrived we were checked in immediately by a very friendly receptionist, then shown straight into the treatment room again by very friendly practitioners and before we knew we were done and out the door. Thank you for such a well thought through experience.
Visited October 2023
Review titled Beaumont Villa Surgery
Replied on 13 October 2023
Dear Becky, I am delighted to hear that you had a positive experience with the flu clinic at Pathfields Medical Group and thank you for taking the time to review our Practice. I will pass this on to all staff. Kind regards, Michelle Elliott Patient Services Team Leader Pathfields Medical Group
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Review titled Excellent
Rated 5 stars out of 5
by Vanessa Cory - Posted on 10 October 2023
Had my flu jab. Everything was set up excellent compared to previous years. Very organised. Everyone was very friendly and they were well organised.
Visited October 2023
Review titled Beaumont Villa Surgery
Replied on 13 October 2023
Dear Vanessa, I am delighted to hear that you had a positive experience with the flu clinic at Pathfields Medical Group and thank you for taking the time to review our Practice. I will pass this on to all staff. Kind regards, Michelle Elliott Patient Services Team Leader Pathfields Medical Group
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
the vaccination was organized, people from the reception ,the ones assisting and giving the flu vaccine were helpful, nice and knows what they are doing. going to beaumont villa surgery is not stressful.
Visited October 2023
Review titled Beaumont Villa Surgery
Replied on 13 October 2023
Dear Patient, I am delighted to hear that you had a positive experience with the flu clinic at Pathfields Medical Group and thank you for taking the time to review our Practice. I will pass this on to all staff. Kind regards, Michelle Elliott Patient Services Team Leader Pathfields Medical Group
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Review titled Really good practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
Thank you to the ‘flu vaccination ‘ team today . You were incredibly welcoming and reassuring . I wasn’t nervous but if someone was I feel they would have been very supportive . Thank you again .
Visited October 2023
Review titled Beaumont Villa Surgery
Replied on 09 February 2024
Dear Patient, I sincerely apologise for the delay in responding to your review. Unfortunately, we have had some technical difficulties in getting access to the account. I am delighted to hear that you had a positive experience with the flu clinic at Pathfields Medical Group and thank you for taking the time to review our Practice. I will pass this on to all staff. Kind regards, Michelle Patient Services Team Leader Pathfields Medical Group