Emersons Green Medical Centre - Ratings and reviews
Reviews
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Review titled Dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
I visited the surgery this morning to request an appointment, was told to ring after 2 (why couldn't I make an appointment there and then?). Rang after 2 to be kept holding on for 25 minutes whilst some irritating man kept telling me how important my call was. After 25 minutes was informed my position in the queue was 20!! I hung up. I am in pain but apparently that is something this practice do not consider is important enough to warrant an appointment with a doctor. I am fortunate enough to have family who are willing to pay for me to see someone privately, many are not that lucky.
Visited September 2023
Emersons Green Medical Centre has not yet replied.
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Review titled Are there are GP's working here?
Rated 1 star out of 5
by Mrs J Langdon - Posted on 30 August 2023
Husband and I have tried multiple times to get appointments without success. When my husband did eventually manage to get one (after 3 weeks of calling every Wednesday at 2pm as advised), they had no record of it when he turned up. Now rearranged for mid September. This was a follow up, and was supposed to happen within a certain time frame which has now passed. I asked for a telephone appointment and was told there are none available and they had no idea when they would be available to book, maybe this Wednesday, maybe next Wednesday.....Push Doctor link sent to me and appointment booked for today. I logged in to find it had been cancelled and is again rearranged for tomorrow. So far, the only medical advice I've received is from the receptionist who said 'it's probably nerve damage'...thanks but a GP opinion would be great!!
Visited August 2023
Emersons Green Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Christopher Bird - Posted on 24 August 2023
I was running late to get to the surgery on time, about an hour. On my arrival I explained to the receptionist my dilemma. The lovely lady asked me to take a seat, she sent an email to the doctor and within 10 mins I seen by a nurse and had my injection and left. Thank you for your amazing service
Visited August 2023
Emersons Green Medical Centre has not yet replied.
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Review titled Kind and considerate attention
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
Lovely welcome which set the tone for an easy conversation and dive into the issue at hand. I felt cared for, supported and we came to a decision for treatment that suits me perfectly.
Visited June 2023
Emersons Green Medical Centre has not yet replied.
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Review titled Great if you have the right Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2023
The good doctors appointments go quick but if u can get one of the good doctors, then I found him very understanding, caring and compassionate. So it's worth waiting abit longer to get the doctor you want.
Visited June 2023
Emersons Green Medical Centre has not yet replied.
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Review titled Awful receptionists. Incredibly unprofessional!!!
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
Your reception staff are incredibly rude and generally not at all helpful. We were told by 111 we'd speak to a GP however all we got was an obnoxious receptionist speaking to a clinician. They attempted to fob us off and send us to the Bristol Childrens Hospital, despite this not being an emergency. Once we had finally argued our case to see a GP the following day (after turning up at 8am to ensure we got a same day appointment as you can never get through on the phone), we were vindicated by the GP informing us 'The emergency room would not have been appropriate'. We were told to collect a stool sample, handed the tubes by the reception team. However were not informed of sample drop times -' just drop it back to us at the end of the day'. We subsequently missed the collection (we attempted to drop it off at 17:15) and were subsequently told we'd have to take another the next day as collection was at 1645. This was for our 5 month old daughter experiencing gastro issues.
Visited January 2023
Emersons Green Medical Centre has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2022
I finally managed to get through to the practice on my 3rd attempt in 2 days (after holding on for 25 minutes). Explained I have been in pain for 4 weeks but knowing appointments at this practice are rarer than hens teeth I have been attempting to self treat. As I am still in pain I requested an appointment. Given a telephone appointment in 3 weeks time! When I asked why such a long wait was told it was classed as a "routine" appointment. So my being in pain for 4 weeks is classed as "routine". I also note that the practice have failed to reply to the comments on this site. I was offered a video appointment with "Push Doctors". This is a private company who Emersons would presumably have to pay. Many older people don't have access or the knowledge to have video appointments and for myself I am not happy to discuss private medical details via an internet connection. Perhaps if the doctors at the practice actually worked 5 days a week instead of part time there would be more face to face appointments available.
Visited October 2022
Emersons Green Medical Centre has not yet replied.
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Review titled Horrific Experience
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2022
I have been trying to get hold of the practice for a couple of days. Firstly, the over 5 minutes of pointless info that is repeated every time you call before you can even select an option is completely unnecessary and agonising to listen too. When you do eventually get into the queue of 10+ people and wait almost a hour to get through to someone, I was disconnected before myself or anyone even said a word! I then had to go through the painstaking process of listening to 5 minutes of unskippable jargon. I then got put back in the queue for another 45 minutes it happened again! I then had to ring 111 who prescribed some temporary medication but said I need to speak to my GP as soon as possible to get some medicine they cannot prescribe over the phone. I’ve tried a further 2 times and still nothing. My partner also has tried to no avail. This is completely unacceptable!
Visited August 2022
Emersons Green Medical Centre has not yet replied.
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Review titled Long wait with no face to face appointments
Rated 1 star out of 5
by Kass - Posted on 18 August 2022
Calling the practice is extremely time consuming. After waiting 7 minutes (no exaggeration) for the announcements around coronavirus and emergency situations you are then always placed into a queue. The queue does tell you what place you are but this doesn't really give you any estimate for how long you can wait. I've waited 1 and half hours before! I can count the number of times i have been hung up or cut off on two hands. Such a disappointment when i've spent a good part of my morning trying to get through. When you do finally get through, there are never any face to face appointments left, even when i have called from the opening time at 8am. You are quite frankly better off calling 111 or attending a&e.
Visited August 2022
Emersons Green Medical Centre has not yet replied.
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Review titled Terrible practice
Rated 2 stars out of 5
by Anonymous - Posted on 21 July 2022
Once I finally got through by phone had to wait 2 weeks for a telephone consultation, another 2 weeks for an appointment for tests - now I have to wait 3 weeks for a telephone call to discuss the results - when I expressed surprise at the length of time was basically told I could take it or leave it!
Visited July 2022
Emersons Green Medical Centre has not yet replied.