St Augustines Medical Practice - Ratings and reviews
Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2024
My last experience seeing a doctor was a positive experience however it is practically impossible to get an appointment especially for a non-urgent reason where you don’t want to spend hours on the phone in the morning with no guarantee of success. I have taken to booking online but because the practice had two different sites and do not make it clear when booking where the appointment is I have wasted time attending an appointment in the wrong location. The staff on reception are rude, ignorant and unhelpful. It is ridiculous to be asked to book a follow-up appointment by a GP and then by unable to do so. If you can register at a practice anywhere else please do do. If you have a serious condition it will only deteriorate here due to the impossibility of being seen.
Visited February 2024
St Augustines Medical Practice has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2023
Absolutely impossible to get an appointment. Wait on average 3 weeks to get an appointment booked in advance, at which point whatever ailment you have will either have gone away by itself or gotten exceptionally worse. This defeats the purpose of a GP practice. Call handlers are generally extremely cold and rude and unwilling to help. Always confusion amongst employees as to how to go about doing certain things (other than standard appointments). I legitimately have to anti anxiety medication before even calling to enquire about an appointment as I know the response is going to be the furtherest thing from helpful and a GP appointment will be nowhere in sight. I know we have the worst healthcare system in Europe, but this really is shocking compared to other Uk surgeries.
Visited July 2023
St Augustines Medical Practice has not yet replied.
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Review titled Above and beyond - always
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2022
I have needed the services of this practice a lot over the past year. They have been so supportive, reliable and accessible. Today is a great example. I called at 10.45am, waited 15mins to be answered (the message told me where I was in the queue), and was added to a list for a GP call back. GP rang and spoke to me at 11.30am, had me in for a face to face at 12.30pm, and I was home by 2pm with a filled prescription for pain and an onward referral for investigations. So, so grateful to the team here for caring for me and my family. The really listen and care.
Visited September 2022
Review titled St Augustines Medical Practice
Replied on 17 October 2022
Dear Patient Thank you for your kind comments, regarding your care. We will your comments back to our team. Kate Parkins Practice Manager