Malthouse Surgery - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Rita Pointer - Posted on 17 April 2024
I used the new Anima online service. Filled in at about 6.40 a.m. recevied a call back at 9.15 am. Appointment given at 2.10 same day. The Dr I saw was very thorough and went through everything with me. She didn't hurry me and gave me peace of mind. Blood results texted back the next day I sincerely cannot fault the service I have received from this surgery. Would recommend the online Anima service. Easy to use and patient friendly. Thank you Malthoue team and Dr's.
Visited April 2024
Malthouse Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Robin Worthington - Posted on 24 October 2023
Swift, flexible, clear, and professional service from all sections - doctors, physio, jabs, administrative. Thank you Malthouse.
Visited October 2023
Malthouse Surgery has not yet replied.
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Review titled Avoid
Rated 1 star out of 5
by Garry Whitworth - Posted on 11 April 2023
If you're looking to see a GP you came to the wrong place - it's around a month to get a telephone conversation, then you may be fortunate to get an appointment . Blood tests you can get quickly but if the results don't show any problem you'll hear nothing - as with me, and you are left suffering the same symptoms that led you to consult them in the first instance. Sadly I understand this type of ' non service ' is typical of what you can expect from a GP. I'm left with the only option of requesting my records and seeing if I can resolve my issues myself online . Perhaps I should have taken the hint earlier , when calling Im always asked ' is it urgent ? ' I was rather hoping they were going to be advising me not the other way round
Visited February 2023
Review titled Malthouse Surgery
Replied on 12 April 2023
Mr Whitworth, thanks for your feedback. Please note we offer over 100+ on the day GP appointments and 100's of routine appointments each week with our wide range of clinical staff (over 100,000 appointments each year). I can see that you called the surgery at 13.00 on 18th Jan 23 and received a telephone call (this is a consultation) from a GP within 5 hours, who then booked you a blood test within 4 working days. As stated on our website it is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so. Be assured there is a protocol in place should there be an adverse blood test result where the patient is contacted (including direct from the lab doing the blood test if it is serious). The Malthouse Surgery receives 100s of calls each day (up to 900) and depending on many factors there can be a wait for a routine appointment, but the last GP Surgery survey showed a majority of patients had an appointment within 2 weeks at the Malthouse Surgery, with many like you calling on the day and having a consultation that day or within 1 or 2 days if more urgent. It is well documented health care services are stretched, particularly with local populations growing and increasing demand for a range of healthcare services. I can assure you all the Malthouse Surgery team are working hard to deliver the best service we can with the resources available.
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Review titled Excellent service
Rated 5 stars out of 5
by Rita Pointer - Posted on 08 February 2023
From calling the surgery to seeing the Physio then the Dr the service was brilliant. Receptionist very helpful and courteous. Physio knew her stuff and the Dr prompt in calling me back then seeing me on the same day. Would highly recommend this surgery.
Visited February 2023
Malthouse Surgery has not yet replied.
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Review titled Fantastic GP Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
Very responsive GP Sugery who were sensitive and supportive of what I had come to ask for. GP colleague went above and beyond in helping me sort my issues on the phone. Very friendly and sympathetic doctors. Even though I am not allowed to call them by name here, I really wish I could!! In addition, when I came to my blood draw appointment 10 minutes early I was instantly called up, the nurse was extremely friendly and the blood draw was done 5 minutes later and I was finished. I didn't have to wait around for hours like in so many situations in the NHS. Highly recommended!!
Visited January 2023
Malthouse Surgery has not yet replied.