Temple Cowley Health Centre - Ratings and reviews
Reviews
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 27 March 2024
My experience at the practice has always been a positive one apart from my most recent communication with the practice. The lack of empathy or understanding from the receptionist left a lot to be desired. Due to the nature of my job I am unable to just take a call on a wimp. I tried explaining this to the receptionist and offered some times when it would be more convenient to take the call. The lack of understanding certainly made me feel I was not been listened to. I know everyone is trying their best but I wish there was a system that you could actually get a time for you telephone appointment just like they do for face to face appointments. we all have to work and can't constantly be by our phones.
Visited March 2024
Temple Cowley Health Centre has not yet replied.
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Review titled NICE
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2024
This time, I am not happy with the staff as well as the doctors. I have been waiting for my referral for the last one and a half months (right hand). After that, they called me for a face-to-face appointment. After chasing them up, I heard their apologies. They forgot to refer me to the hospital. Again, I called today, March 21, 2024, and my referral is still pending with the doctor. And chasing up my blood results as well. no idea where to go or where to chase them properly. so Disappoinment.
Visited March 2024
Temple Cowley Health Centre has not yet replied.
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Review titled Totally useless...
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
I was directed there on a weekend appointment by my usual practice (nothing urgent, but I needed a GP to assess thoroughly). Instead, I was received by a welcoming and friendly paramedic who took good note of the symptoms and annotated diligently that I had tried a treatment already with no results (note that I spelled the commercial name correctly and repeated twice both the active principle and the dosage). They told me a doctor would have reviewed their notes and I would have received a prescription for a different and more effective treatment, which I could get from the pharmacy. When I finally got the prescription in my NHS app, I saw the name of the same drug at half the dosage I used previously with no results. Clearly the doctor did not even look at the information I provided and prescribed medicines 'by the book'. Following that advice I would now waste another month with a totally useless treatment which could worsen my condition. Now I need to contact again my GP and hoper for an appointment (and hope for a specialist or at least some common sense-fuelled medic to consider my case). I wish patients not all doctors of this practice are like the one who made my prescription. So unprofessional and such a waste of taxpayer's money!
Visited February 2024
Temple Cowley Health Centre has not yet replied.
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Review titled Very unhelpful and unprofessional administration
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2024
The lady that was dealing with me was not very accommodating and not equipped to give advise as she gave me false information. As before I rang the surgery to ask the doctor to change my medication on my repeat prescription as the current one one is no longer available. The lady that answered the phone told me to seek advise from pharmacist about the alternative replacement and come back to advise the doctor to change on my prescription, I found that very strange but I did it anyway. When contacted the pharmacists, I was told in no way that they would advise what the replacement medication as that is the doctor's job. I went into the surgery and talked to the same lady, told her what I was told by different pharmacists, then she agreed send a request to my doctor to change my prescription but with short, uncaring and disrespectful manner. This is not the first time I have dealt with this lady with the uncaring and unhelpful manner, but she also gave wrong advise and information.
Visited January 2024
Temple Cowley Health Centre has not yet replied.
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Review titled Very poor and unprofessional administration
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
Getting one appointment was enough to put me off ever trying again. Reception staff are very unprofessional, blaming Doctors in front of patients and being highly rude over the phone (which is ironic considering the warning that staff won't accept any abuse). I waited almost an hour for my appointment and when I queried at reception found out that it was cancelled and they had forgotten about me. Then waited a further 30 minutes for an alternative Doctor, who was dismissive and flippant about my issue. What a waste of time and such poor, unprofessional administration. I would dread to have a serious illness and need to be looked after by this surgery. Thank goodness this surgery is not accepting new patients - please, please do something to improve it.
Visited June 2023
Temple Cowley Health Centre has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
Impossible to get an appointment. Recently moved to the area, had a pe 6 months ago and was put on medication for life. I can't get an appointment and cant get a repeat perscription even though I was told i'll be on this medication for life. Tried to book though the website, no way of doing it. Tried calling and all they say is only contact us if it's an emergency, we are really busy. The medicine review on the website is also pointless. Filled it out and had 0 response. I don't think they should be accepting new patients, they clearly cannot function properly as is.
Visited March 2023
Temple Cowley Health Centre has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2023
I have been a patient with this practice for many years and have never known it in such a shambles. I have attempted to make an appointment twice in the last two years and had no luck on either occasion. I forwarded a photo on the first occasion and never heard back and the second, most recent attempt was even worse!! An automated message basically told me the surgery was experiencing a high level of calls and advised me to contact 111. Obtaining an appointment online was equally frustrating. I am thankful that my 95 year old mother is a patient at another (extremely well run) surgery and just hope that I never need an appointment for something really serious. Such a shame that this once extremely professional and caring practice has deteriorated so badly.
Visited August 2022
Temple Cowley Health Centre has not yet replied.
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Review titled Hugely oversubscribed and impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2022
I have been at this practice all my life and have never experienced it this poor and overworked - a very significant change needs to be made by management. Patients can rarely ring up the surgery as they are so busy/understaffed and getting an appointment takes over 1 month. They are closed daily which makes it almost impossible to contact reception with so many patients in the community. Doctors have missed multiple phone appointments and at times both doctors and receptionists have been extremely dismissive even for simple issues, it seems because they have so many people to see. The poor service puts me off contacting the practice if I have a problem, which can be an extremely dangerous risk to take for some patients. All of the staff seem hugely overworked and frankly I would not recommend this practice to anybody.
Visited May 2022
Temple Cowley Health Centre has not yet replied.