Didcot Health Centre Practice - Ratings and reviews
Reviews
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Review titled Prescription Request
Rated 4 stars out of 5
by KMS - Posted on 12 April 2024
Due to my prescription of not being on repeat as it is seldom used, (thankfully!!), was unable to order a repeat via the app, so had to visit the surgery to ask how to get a repeat and save an e-consult for those that need it. The care navigator on reception took my details and entered the request on emis straight away and said the request would be sorted over the next 2 working days and sent to my requested pharmacy. They even took the time to confirm my allocated pharmacy was correct. Very helpful and efficient. Only negative feedback for this sort of request due to the nature of the drug required, it drops off the repeat list after a year. Due to the lack of e-consults available I did not want to take a medical slot or waste a phone call as there are so few slots at this surgery despite the large population. I also noted that e-consult is often closed in under 5 minutes of opening due to volume. Can you increase the number of slots or are the surgery considering moving to a Total Triage system used by others in the area which would help all. Again, many thanks to the care navigator on reception for their help and efficient dealing with this.
Visited April 2024
Didcot Health Centre Practice has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
Monday: Tried to call to speak to GP or make an appointment when phone lines open from 8am - rang constantly on dial back still trying at 09:15. Gave up as I felt too unwell to keep trying. This is not an unusual occurrence with this surgery but is the worst experience so far.
Visited October 2023
Didcot Health Centre Practice has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
I have recently had a health scare. Receptionists were brilliant and advised me to use e consult. GP called me within 24hrs, was very thorough and I felt my concerns taken seriously and acted on appropriately and swiftly. Thankyou team. You are all under enormous pressures and I very much valued recent care.
Visited August 2023
Didcot Health Centre Practice has not yet replied.
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Review titled Alert nursing staff
Rated 5 stars out of 5
by Barry Sheppard - Posted on 16 March 2023
I Attended this morning 16/03 2023 for an injection only to find out the local pharmacies had supplied the wrong drug it was a good job the nurse picked up on this you can thank the nurse for her attention to detail.
Visited March 2023
Didcot Health Centre Practice has not yet replied.
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Review titled Impossible to find worst customer service
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Their on-line appointment page constantly changes. It's hard to know where you can book a GP appointment. They don't answer the phone (COVID cannot be a justification anymore). The only page I found for online appointment says from 6 pm to 9 pm Sunday to Thursday. I tried to book on Wednesday at 18:10 and it says, it is only open from 6 to 9 pm from Sunday to Thursday, try again tomorrow :(
Visited February 2023
Didcot Health Centre Practice has not yet replied.
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Review titled Poor Service, don't keep track of patients issues
Rated 1 star out of 5
by Pablo - Posted on 21 March 2023
I raised a concern about a bacteria that my partner caught and requested a test for myself. This was in January, got the tests, sent them back and never heard a word since. I called the doctor again in February and asked them to find what is going on and why no one knows anything about the results. She didn't even know which company sent those tests and blamed the royal mail for the delays... Today 21st March, no one has contacted me for the results. There's nothing in the NHS app regarding the results either. This shows how little they care about you! Very disappointing!
Visited February 2023
Didcot Health Centre Practice has not yet replied.
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Review titled excellent care
Rated 5 stars out of 5
by w.gibson - Posted on 25 January 2023
our GP is looking after both my husband and myself and goes to great lengths to ensure we are both treated well by the Health Centre and various hospital depts. We both are living with cancer and knowing our GP is at the end of the telephone gives us confidence if problems occur. We are very grateful and wish we could name the GP. The Receptionists are also very helpful.
Visited January 2023
Didcot Health Centre Practice has not yet replied.
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Review titled Fantastic service and care
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2022
Reception staff are kind and compassionate always trying their best to accommodate needs to the best of their ability with limited resources and staffing. The GP’s, nurse practitioners and other healthcare team are thorough, professional and kind - again with limited time and resources. One of the best GP practices I’ve been with and I’ve lived all over the country.
Visited April 2022
Didcot Health Centre Practice has not yet replied.