Greenview Surgery - Ratings and reviews
Reviews
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
You call at 8am as instructed practice manager recorded message directs you to email (anima Service) for triage you do this, you go through the whole registering process, leave your medical information and problem details to get a reply no capacity try again tomorrow. You ring surgery again listen to same message then join the call queue after 40mins being 15 in the queue you ring off . Then you try again and again and again spending hours on the telephone. This practice has gone to pot not recovered since covid restrictions ended. How do the elderly ,hard of hearing, chronically ill or people who do have emails cope. People are forced to go to A&E putting unnecessary pressure on those services .There will be serious consequences! one star review as no minus option.
Visited January 2024
Greenview Surgery has not yet replied.
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Review titled Can never get through
Rated 2 stars out of 5
by Natasia Lewins - Posted on 24 October 2023
Son’s medication ordered but due to a global shortage pharmacy unable to source. Called surgery three times and was on hold for over an hour and half, so I had to end call. Called surgery again at 17.50 and at 18.30 call cut off due to surgery closing. How are patients meant to be able to discuss medication issues when the phone lines are constantly engaged and when you email an automated response state’s medication requests can no longer be emailed. Pharmacies are unable to contact GP directly anymore to inform of medication issues either.
Visited October 2023
Review titled Greenview Surgery
Replied on 15 January 2024
Dear Mrs Lewins Thank you for your feedback. Pharmacist's have a direct telephone line to the practice that they use to discuss any medication issues. I note that the query was resolved and prescription issued the following day. Liz Perryman Practice Manager
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Review titled Dissapointing
Rated 1 star out of 5
by R.winterton - Posted on 01 August 2023
I put in a request for my husbands regular medication, and yet again they missed off 2 items , this has happened several times to my and my husbands regular medication . I cannot understand why and how it happens. When we contact the surgery to let them know medication have been missed off, we still have to wait the normal waiting time before the prescription gets to the chemist despite the fact that it is the surgeries error .
Visited August 2023
Review titled Greenview Surgery
Replied on 25 September 2023
Dear Mrs Winterton Thank you for your feedback. I believe this has now been rectified to your satisfaction, if there are any outstanding issues please do contact me directly, Liz Perryman, Practice Manager greenview.k83077@nhs.net
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Review titled Totally inaccessible
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
I am a carer for daughter with very challenging mental health issues who lives with me. No recognition of my role from practice. I am at point of refusing further support for my daughter. I need some help - but 'anima' is not a good way of explaining my needs. Real people need something better to express their needs I am so sorry for all my fellow patients out there who, like me, need help to say, in written words, what they need help with.
Visited August 2023
Review titled Greenview Surgery
Replied on 25 September 2023
I am very sorry to hear of your challenges. Please contact Liz Perryman, Practice Manager at greenview.k83077@nhs.net to enable us to help you.
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Review titled Two hour wait on phone
Rated 4 stars out of 5
by Tony Ward - Posted on 21 April 2023
I called the surgery at 8am caller number 23 I eventually got through just after 10am only to be told there were no appointments left for the day and a nurse practitioner would call me at 16.20 the following day Sadly this surgery has gone down hill since Covid-19 even the online services were not working for appointments
Visited April 2023
Review titled Greenview Surgery
Replied on 24 April 2023
Dear Tony Thank you for your feedback. Our phone lines are busy and as you say by 10am there were no appointments available at Greenview surgery, however you were given an appointment on the following day, which was a Saturday at our extended access service and your medical condition was dealt with by a prescribing Nurse Practitioner. I hope that this appointment met your needs satisfactorily, please let me know if this was not the case. Kind regards Liz Perryman, Practice Manager
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Review titled Just thank you.
Rated 5 stars out of 5
by Meghan Nixon - Posted on 05 January 2023
Every member of staff here is fantastic, whenever I need an appointment for my sons they are always seen that day. Tonight I stupidly spilt my sons antibiotics and had a new prescription within ten minutes. The same day access service means you actually get an appointment, I know other surgeries that can’t even give a phone appointment. I always feel listened to when I attend for my sons or for myself. Just a huge thank you to all of the staff at greenview, you all do such an exceptional job.
Visited January 2023
Review titled Greenview Surgery
Replied on 24 April 2023
Dear Meghan Thank you for your feedback, it really is most appreciated. Our team are working extremely hard to ensure our patients get the right care at the right time. I will pass this compliment onto our team. Kind regards Liz Perryman, Practice Manager
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Review titled husband had a kidney stone
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2022
we took a letter into surgery for my husband that was diagnosed with a kidney stone while on holiday.we have not recieved any contact with GP to inform that the letter was recieved and it was being delt with.When spoke to receptionist my husband was told if in pain ring 111 i think that this was disgusting treatment.Two weeks later have heard nothing .We are trying to change our doctors due to this appalling treatment
Visited October 2022
Review titled Greenview Surgery
Replied on 14 November 2022
Please contact Liz Perryman, Practice Manager at the surgery or by email elizabeth.perryman@nhs.net to allow me to investigate this issue. I am unable to investigate without your husband's details. Complaints and concerns should always be raised with the practice to allow us the opportunity to resolve them.