Abington Medical Centre - Ratings and reviews
Reviews
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Review titled Prescription wrong, again
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
I've been with this practice for 30yrs but lately I'm becoming very frustrated with the service. Ive been constantly cut off the phone after a short answerphone message, the staff just dont answer the phone. I've spent hour after hour calling but they keep just ending the call without answering. My last 3 repeat prescription requests have been handed into the surgery, in clear writing, but they don't make it to the pharmacy correctly, to the point I've been calling and calling without answer for days, and ended up out of medication days later and had to call 111 to get emergency supplies. I'm seriously thinking of changing my GP because since COVID this practice is just not helpful at all.
Visited April 2024
Abington Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Roger Farmer - Posted on 04 February 2024
Thank you so much for the attention I received on my visit to the surgery, I found everyone to be very kind and attentive to my situation. Roger
Visited February 2024
Review titled Abington Medical Centre
Replied on 24 February 2024
Dear Roger Thank you so much for taking the time to share your positive feedback with us. We really do appreciate it. All feedback is discussed and shared with our whole team so we can see what we do well and also learn and look at how we can improve. Kind regards Alison Cooper Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2023
Contacted the surgery using the new Anima system. Quick response and the Doctor called me in for a face to face appointment that day. Sent for an X-ray which was done the next day. Result came back with a query, surgery contacted me and Doctor arranged a scan. Called for scan withing two weeks and result came back ten days later. Thankfully it was nothing serious. All the staff at the surgery were kind, helpful and thorough, could not have asked for better service. It is very reassuring to know that they are there for me when I need them.
Visited November 2023
Review titled Abington Medical Centre
Replied on 04 December 2023
Thank you so much for taking the time to feedback. All the staff work so hard to provide good treatment and care for our patients and it is lovely to share your positive feedback with the team. Kind regards Alison Cooper Manager
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Review titled Frustrating
Rated 3 stars out of 5
by Anonymous - Posted on 09 April 2023
When trying to access complaint or suggestions screen the date of birth takes you to todays date. If you wish to key on your date of birth going back to 1960 you will have to go back every month for 60 years, a total of 720 keystrokes. Surely that is ludicrous. You should be able to just enter your dob without all that hassle. The news section is dated 2022 and now out of date with regard to govt advice re covid etc.
Visited April 2023
Review titled Abington Medical Centre
Replied on 22 April 2023
Thank you for your feedback and we are sorry to hear you had trouble navigating our website. We have tried and tested the complaints/suggestions page for you. Can we advise for you to type your date of birth direct in to the box provided. This way you do not need to use the 720 keystrokes suggested in the calendar as we can understand how frustrating that would be. We have updated our news section so it is no longer out of date, thank you for alerting us. Kind regards Abington Medical Centre
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Review titled Awful - patient care should be a service, not a chore!
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Warning - if you phone you will be waiting for an hour plus, think 'number 37 in the queue'. Also this surgery is only open for care on the phone between 9 -11am. Other times you will be asked to phone back between 9 -11. You can use the online form between 9 - 12 but it is riddled with glitches, on several occasions it hasn't worked and if you try to resubmit again, it comes up with an error that you have already used it once today. I wouldn't recommend the 'Livi' app - they are more often than not fully booked. It is very rare to see a doctor (get an appointment) at Beech Avenue - the waiting room is empty apart from the queue of people at reception who have been forced to travel to the surgery as they've been unable to get through on the phone. The receptionists role is generally to fob you off, they say the doctor hasn't looked at it yet/ phone back tomorrow/ if you need an urgent blood appointment, use Swiftqueue at NGH (and wait a month). Don't be ill on Wednesdays as they have training days one day a month, they finish at 12.30pm. For some issues, you won't get to speak with a doctor, instead the receptionist will treat you, dishing out prescriptions , even antibiotics, they assumed once I had a urine infection without testing any sample, also they updated my peak flow readings for my asthma without me attending or speaking to me. They take over 7 days on average to add a letter to their system from consultants or other NHS i.e hospitals, even if it's an emergency. On one occasion they didn't read the correspondence properly so missed the referral, I wasn't aware of this as I didn't receive a copy of the letter sent to the GP until I requested to see it months later out of curiosity and saw they had missed the 'actions' requested from the consultant. I have seen previous comments on this site the same as mine - the issues are acknowledged but never addressed by the surgery. The problems continue without resolution but rather you are given excuses. I also work for the NHS, I'm always flat-out busy, but patient care should be a service, not a chore!
Visited April 2023
Abington Medical Centre has not yet replied.
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Review titled Impolite Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 29 September 2022
Phoned to ask to book an appointment, barely said 2 sentences before the receptionist started repeating "pharmacy first" at me. Not sure how a receptionist can refuse an appointment or be giving medical advice to patients without attempting in anyway to get a medical history from the patient. When you feel ill and helpless the last thing you want is to be made to feel like an inconvenience and to feel like there is noone there to listen to you.
Visited September 2022
Review titled Abington Medical Centre
Replied on 07 October 2022
I am sorry to hear this and would be happy to review and listen to the telephone conversation as all our calls are recorded. Please contact the practice to give your details to enable us to investigate your concerns and respond directly. NHS England has asked practices to refer patients to pharmacies for certain treatment and care and I am sorry if a member of our team did not take the time to listen to your needs before directing you to contact them. Kind regards Alison Cooper Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Andy Cooke - Posted on 27 August 2022
Discharged from hospital after operation, the surgery arranged an appointment for my dressings to be changed the next day. Further visits booked for exactly the right times for my ongoing treatment. All the staff on the healthcare and nursing teams were kind and supportive as was the Doctor who reviewed my progress . Could not have asked for better treatment.
Visited August 2022
Review titled Abington Medical Centre
Replied on 30 August 2022
Dear Andy Thank you so much for taking the time to give your feedback regarding your treatment and care from our team, we really appreciate it. I have shared this with everyone in the practice, your praise means a lot to us. Kind regards Alison Cooper Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2022
I am not happy with this practice at all. Long waits and impolite staff in the reception not to mention that they are absolutely clueless about some medical condition/terms. It is like wanting to speak to president Biden at the White House when you phone in the morning that hard it is! You wait 1hour and 30 minutes at least to be told you are either too late or you are treated extremely superficial like your problem is not important.... I would never understand why we are offered the online service when it doesn't work, or the form is not picked up by staff, or it says "we are fully booked "( Liviapp) We are thousands of people registered with the practice why there are no multiple phone lines to use with properly trained staff at the other end to reduce the stress in the morning. 1hour and 40 minutes wait for 3 minutes chat is an offence to everyone of us. Doctors seem to be good but reception is probably the worse I have ever seen.
Visited May 2022
Review titled Abington Medical Centre
Replied on 23 May 2022
I am sorry to hear you are not happy with our service. We understand that or phones lines can be busy and offer online facilities so that patients do not need to wait in a phone queue. We would be happy to go through the process with you to follow. The LIVI app is an additional service available for patients across the country to access, this is not run by practices so I cannot comment on their services. We do have some new staff training at the moment and I apologise if they did not understand the terminology you were using. I would ask for patients to show kindness and support while our staff learn this difficult role. As this post is anonymous I cannot investigate and respond directly regarding all the issues raised but I would be happy to look into your complaint in more detail if you would like to contact a member of the management team and give your details. Kind regards Alison Cooper Manager
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Review titled Great service
Rated 5 stars out of 5
by Andy Robinson - Posted on 06 May 2022
I appreciate that we sometimes have a long wait to get through, but once you get through to someone the service received is excellent. I have had a few quite serious issues over recent years, and the support and service provided by this surgery has been excellent on each occassion. Thankyou.
Visited May 2022
Review titled Abington Medical Centre
Replied on 09 May 2022
Hi Andy, Thank you for taking the time to give us your positive feedback regarding your treatment and care. We really do appreciate it, your feedback is valued and has been shared with all our staff. We understand it can take time to get through on our phone system as we have seen an increase in demand. We do also offer an online request facility which is available between 8.00 - 12.00 which may be of interest to you. Our reception team would be happy to advise and set this up. Kind regards Alison Cooper Manager