Cherrymead Surgery - Ratings and reviews
Reviews
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
NHS says I am in your catchment area but when I went to the surgery to collect registration forms I was told no.. They produced a little map book - and were not very pleasant. I was very disturbed by their attitude and end result. I used to work in a doctors surgery.
Visited September 2023
Review titled Cherrymead Surgery
Replied on 15 October 2023
We're sorry about the experience. Please contact our Practice Manager so that we can look into this for you.
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Review titled Hardworking Dedicated Staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2023
I know there are issues getting appointments, but I can’t blame the surgery for this. The staff are dedicated and empathetic and are doing an extremely good job under the most challenging of circumstances. They may not always get it right, but it is obvious they care.
Visited September 2023
Cherrymead Surgery has not yet replied.
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Review titled Issues with appointment app
Rated 3 stars out of 5
by Anonymous - Posted on 21 July 2023
This surgery is brilliant if you are able to get an appointment. They used to have an excellent app for requesting appointments on line but have recently changed it to the Ask app which quite frankly is rubbish this app sends you round and round in circles. I'm now convinced this is a sneaky way of putting patients off from getting in touch with the surgery. Phoning the surgery is not a viable option since it doesn't matter how early you phone up you're still 96 in the queue or greeted with an automated voice informing you that there are no available appointments for that day.
Visited June 2023
Review titled Cherrymead Surgery
Replied on 15 October 2023
Thank you. The AskFirst app helps to direct people to the most appropriate person. We currently have 3900 users. The old Patient Access booking system is still being used as well. It is extremely busy on the phones, especially earlier in the morning, and the AskFirst symptom checker, unavailable in Patient Access, is useful if people cannot wait on the phone. Please contact our management office and let our Practice manager know exactly what the problem was as we feed this back to the AskFirst programmers who can use the information to try to improve the way the app works.