Redwood House Surgery - Ratings and reviews
Reviews
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Review titled 90 minutes on the phone without any answer and call ended.
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
Called Redwood Surgery today for a family member in need of a doctors appointment. Called at 4.55pm and the automated answer service stated my call was in a queue and would be ‘answered shortly’. Was told by the automated voice bot that I was 6th in the queue. Got down to being 3rd in the queue after 45 minutes waiting and then it just started ringing. Assuming I was next to be answered I held on for another 46 minutes now making it 90 minutes at which point it turned 6.30pm which is the surgery closing time according to Voice Bot. Call ended without anyone answering. How can anyone be expected to wait hours to get through to the surgery. Madness! The person I called for still requires a GP appointment and 90 minutes I won’t get back. Simply not good enough.
Visited April 2024
Redwood House Surgery has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
Thank you Redwood House surgery staff for your efficiency and kindness I always receive from everyone. I am proud to be a patient at your surgery
Visited August 2023
Review titled Redwood House Surgery
Replied on 18 August 2023
Dear Patient, Thank you taking the time to leave your wonderful comment. We are delighted to have you as a patient and to read that your happy with the support from the Redwood House Surgery team. We do try to do our very best at all times for our patients, I’m pleased you think we are kind and efficent. As usual I will feedback your comments to the team at our next team meeting, comments and gestures like this go a long way, our staff will be really pleased when they hear your comment. Once again thank you very much, Jane Taylor Practice Manager
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Review titled A big thank you!
Rated 5 stars out of 5
by Mrs S A - Posted on 09 August 2023
I didn’t know that I could post a review on here I just wanted to take the time out to praise the whole team at Redwood House Surgery, in Maidenhead, especially their Practice Manager. For all the help me and my parents received in getting my parent’s appointments/referrals sorted out. I don’t live local and they are both elderly with ongoing health issues. I can’t thank the practise manager enough for going out of her way to help us! Also for the help/care they received at Redwood House surgery, thank you to everyone there .
Visited July 2023
Review titled Redwood House Surgery
Replied on 11 August 2023
Dear Mrs S A , Thank you for taking the time to leave your very grateful comment, I am pleased I was able to assist you with your query about the referral system and your parents appointments. We understand it is difficult and worrying to manage appointments for parents especially if you are not local to your family. Just to let you, we also offer E consultations on our website, this is easy to use and helpful especially for administration queries. A member of staff will respond to you by text, email or telephone within 48 hours or signpost you to the right person or service who can help you further. Your comment will mean a great deal to the whole Redwood House team. It very uplifting for the team to be recognised for their hard work as we always try to do our best. As usual, we will feedback your comments to our team at our next training session. Once again, thank you very much for your kind comment. Jane Taylor Practice Manager
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Review titled Great GP surgery
Rated 5 stars out of 5
by Tom O'Kane - Posted on 28 June 2023
My GP Organised antibiotics and tests for me within an hour of a request from the hospital where I had minor surgery. The doctors, nurses and staff at Redwood House surgery are brilliant. Always helpful, caring and considerate.
Visited June 2023
Review titled Redwood House Surgery
Replied on 11 July 2023
Dear Tom, Thank you for taking the time to leave such a positive comment. We are pleased you received a prompt care and response from your GP. Your comments reflect our team approach where clinical and non-clinical team members work together to try to provide a good level of care and responsive service for our patients. It is lovely to receive lovely comments from patients to relay to our team as we always feedback all comments to our Redwood House team at our training sessions. Thank you very much Jane Taylor Practice Manager
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Review titled Responds well to Econsult
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2023
I have needed to use econsult a few times over the last few weeks. Each time I have been really pleased with the efficiency of the reception staff. They actually take note of what is being asked and act on it promptly. They respond by text or phone call and the whole issue is resolved without anyone having to waste time on the telephone or using up one of the precious appointments. Well done Redwood House
Visited May 2023
Review titled Redwood House Surgery
Replied on 28 June 2023
Dear Patient, Thank you very much for leaving your comment, it will mean a great deal to our team especially the admin team who assist the GPs in dealing with the E consultations. Your comment is a good example of how E consultations can make it easier for patients to contact the surgery and get the help they need without the need to speak with a GP or Reception. Non urgent issues or administration queries can be responded quickly or signposted to other services such as the local pharmacy or clinicians in practice to deal with. I’m pleased you found the E Consultations efficient and our Redwood team very prompt. I will feedback your positive comments to our team who I’m sure will be very happy after reading your comments. Jane Taylor Redwood House Surgery Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
I would like to thank all the staff from Redwood House surgery for the efficiency and care I have received the last few months. The staff have gone above and beyond. Thank you all.
Visited November 2022
Review titled Redwood House Surgery
Replied on 17 January 2023
Dear Patient, Thank you for taking the time to leave your comment about the Redwood House Team. It is very heart-warming to receive such a lovely comment about the care you have received at Redwood House Surgery and that you feel we went above and beyond to look after you. It is always our aim to do the absolute best and support our patients. I will feedback your comments to our team who will be pleased to hear such positive praise especially whilst we are working hard to respond our patients needs during Covid and winter pressures. Once again thank you very much. Jane Taylor Practice Manager