Ragstone Road Surgery - Ratings and reviews
Reviews
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Review titled GP Appointment
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2023
I booked an appointment for my wife on 14.06.2023 with the doctor. I called at 8:00am, and the receptionist asked the first question, what is the emergency? I explained in detail then she said, this is not an emergency, you need to go to hospital or call 999. I said my wife has side effects with the use of medicine which the doctor prescribed last week and now day by day her condition is becoming worse and immediately we have stopped taking these tablets and need urgent advice. On my request, she put this information in the system and then booked an e-call appointment and said the doctor will give you a call between 9:00am to 6:00pm. For this appointment, as usual, again we received a call at 6:00pm from the receptionist just as an information that the doctor has left the surgery due to her personal urgent work and she will give us a call on coming Friday. Here one thing appears, personal activities of the doctor are most important as compared to the patient problem, why not arrange a substitute solution before leaving the surgery. At that stage, obviously I could not do anything and left this matter till Friday with assurance that the doctor must give us a call once they will look in the medical history of my wife that she is an angina, blood pressure and diabetic patient. As a result, on Friday the doctor completely ignored us and did not call while we were waiting from morning till 6:00pm. I would like to ask, what is meant by Emergency in medical terms? What I could understand in terms of this Surgery, emergency means, you survive or die without medical assistance, doctors don’t care. I think once the emergency call is booked, doctor should treat the patient at priority or as early as possible but in most the time, doctor called at the end of the day around 6:00pm just as a formality and in rare cases they advised to come to the surgery within 20 minutes which some time put us in trouble. If we go to the hospital in an emergency which we visited last month, they said why didn't you visit your surgery first? We clearly told them; we can’t get an appointment over the phone or at the reception. I don’t understand, we can’t book appointments with the surgery, can’t go to the hospital, where will the patients go finally??? As far as I can understand, there is a lack of management in this surgery and would suggest, please change your incompetent Indian receptionist, she doesn't know anything and also recommend doctors should go for their refresher courses after 6 months.
Visited June 2023
Review titled Ragstone Road Surgery
Replied on 22 June 2023
Dear Patient . Thankyou for your feedback which has been noted . We have the ability to now listen to all calls which are fully recorded due to a telephone upgrade. Please contact me- Diane Parrott, Practice Manager by phone so we can discuss your concerns in more detail .Thankyou
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Review titled bad practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2023
I have used this GP surgery. I felt the receptionist who attends the phone was most incompetent. I could not order a prescription on the line when I complained she said she is not aware of anything wrong. You look foolish to talk. No help no explanation. They send my prescription to the wrong chemist. When I rang she said according to your record it was sent to your stated chemist. When I went to my stated chemist, they said they have not sent us prescriptions. I went to a different chemist where I collected my medication. Yet the receptionist is telling me they have sent it to my stated chemist. Their Doctors are ok if you managed to reach them. Their appointment system is really awful .when you ring they will tell everyone to ring at 8.00 o'clock in the morning. If you try you have more chance of winning the lottery than getting an appointment. You be told I am sorry all appointments gone try tomorrow and so on and on.
Visited February 2023
Review titled Ragstone Road Surgery
Replied on 24 February 2023
Dear Patient . I am really sorry to read of your frustrations and problems you have had with your prescriptions. Patients nominate their own pharmacies but we have found at times pharmacies themselves are changing those nominations . It would be really helpful to have a conversation so that I can investigate these problems for you which I think I have understood as - Online Service problems, pharmacy nomination problems and appointment access. Please can you contact me Diane Parrott Lead Practice Manager either on email frimleyicb.ragstoneroad@nhs.net or by calling the Surgery and leaving a message for me to contact you . Thankyou
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Review titled Waste of taxpayers money.
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2022
Really poor service . Been ask for blood test to check kidney function for futher perscription . Went for appoitment in Bahrani Center and lost my time as surgery did not provide the note for nurse what got to be done . Just wasted 30min of my time . When rang them they advice me to come to surgery to collect note and go do blood test again . Should i take my blood bemyself as well . Shocking . Receptionists have to be change as they do not know how to get on with they job.
Visited August 2022
Review titled Ragstone Road Surgery
Replied on 23 August 2022
Dear Patient I am sorry to hear that your blood test appointment was unable to go ahead. The Practice works as a PCN- Primary Care Network and we try to offer flexibility to patients of different timings at different locations to help with patients availability. I can see on this occasion that although we sent you a reminder to advise that you needed to have a repeat blood test so that we could continue to monitor your levels , the blood form was not available to be printed off. This was an oversight on our part and we would like to express our sincere apologies for this error. Your blood form is now on the system and we would encourage you to make contact so that we can make you a further appointment . If you have further queries, please contact me directly - Mrs Diane Parrott Lead Practice Manager , thankyou