Bharani Medical Centre - Ratings and reviews
Reviews
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Review titled Patient privacy, safety and access to timely care threatened
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
My interactions with Bharani Medical Centre over the past years have left me deeply dissatisfied on multiple fronts. Despite repeatedly stressing the urgency of my medication needs, the process of obtaining renewed prescriptions has been fraught with delays. This is not just on one occasion, but it happens pretty much every single time there is a prescription renewal. It can take weeks to renew prescriptions, and requests are simply ignored. Despite my efforts to expedite the process through reminders via email and phone calls, the necessary paperwork has not been processed promptly, resulting in prolonged periods without essential medication. Not only have I experienced significant delays in prescription renewal, but a concerning incident involving the mishandling of confidential paperwork has also come to light. I was asked to leave confidential paperwork at the reception. Shockingly, this paperwork subsequently went missing, raising serious concerns about the center's data security protocols. Furthermore, my confidence in the center's ability to provide comprehensive care was severely shaken when it became apparent that my doctor had overlooked referring me to a hospital. This oversight led to months of further delays in accessing necessary medical attention, exacerbating an already challenging situation. These were just a few examples of the countless problems I have experienced with this clinic. In light of these issues, it is evident that Bharani Medical Centre must undertake a comprehensive review of its processes and protocols. Urgent measures are needed to address inefficiencies in prescription renewal, strengthen data security practices, and ensure timely referrals for necessary hospital care. The way they act is threatening patient's privacy, safety and access to timely care.
Visited April 2024
Bharani Medical Centre has not yet replied.
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Review titled Very unprofessional receptionist
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
After trying for over 3 weeks to get an appointment via their recommended e consult and call by 8am with no success, I tried to go into the surgery personally to get an appointment. Only to be told call at 8am or attempt another e consult form which opens at 8am and closes at 8:05am. I can not make an appointment in advance so was basically told it’s just bad luck. This is totally unacceptable and Bharani need to look at their first point of call to be more professional and at least understanding that people are not coming to the surgery for a little chit chat but are desperate for medical professionals advice not to be interrogated or harassed by the receptionist.
Visited April 2024
Bharani Medical Centre has not yet replied.
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Review titled Frustrated
Rated 1 star out of 5
by Nayana - Posted on 12 March 2024
I normally don’t write reviews it’s first time I am forced to write as I have overactive thyroid and been trying to do a blood test from 10 months and speak to dr as they need to alter my medication but can’t get appointments either by phone or e consult for example today I again tried on phone while my husband tried to book appointment simultaneously by e-consult at 8 but the system says sorry try again tomorrow so I tried calling receptionist again got through but she says sorry please call tomorrow as this is not an urgent appointment and need to call tomorrow. all I ask is alter my medication which was done previously as well.
Visited March 2024
Bharani Medical Centre has not yet replied.
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Review titled Front desk needs training
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2023
Staff taking calls might benefit from customer service training. I understand the pressure on healthcare services are challenging however, hanging up on service users after a blunt and unpleasant conversation is unacceptable and quite frankly - easily avoidable. A greeting such as “have a nice day” would be enough. Simple solutions to a simple problem.
Visited February 2023
Bharani Medical Centre has not yet replied.
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Review titled First experience
Rated 4 stars out of 5
by Tomasz - Posted on 25 October 2022
I contacted the practice by phone and I was advised to make an app by eConsult service. It was easy and I was subsequently contacted by GP by phone within 24h (next day). The call was on Fri and on Mon I had my blood test and ECG done. Staff at the reception was nice and helpful. The same with ECG nurse. Good experience overall.
Visited October 2022
Bharani Medical Centre has not yet replied.
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Review titled Excellent Office Manager.
Rated 4 stars out of 5
by Brij Saini - Posted on 20 August 2022
Yesterday afternoon I went to Surgery for my appointment. The Reception Manager greeted us with a smile. What a commendable reception! As soon as she knew I had open heart surgery for valve replacement and bypass etc, she came out of the office and helped me to sit on chair comfortably. She immediately got a glass of water for me. While waiting for doctor, she came out every 5 minutes to make sure I am comfortable and asked if I need any other help. When my turn came, she came out of reception, held my arm and took me to doctor’s room. So nice of her. I have been in retail business for all my life running multi million pounds business but have never came across such a wonderful person. I am very much hard of hearing and wear two hearing aids but she made it sure that I understand what she says. She is very kind, considerate, understanding, helpful, caring, sympathetic and goes extra mile to help you. I can’t understand how come people complain about reception staff. I will like her to nominate for the Best Office Manager of the year. Please let me know where to commend her. Please convey my kind regards and my message to her. God bless her and protect her.
Visited August 2022
Review titled Bharani Medical Centre
Replied on 09 September 2022
Thank you for your positive feedback and we will convey your comments to the member of staff concerned. All staff aim to provide high levels of service for our patients.