Strawberry Hill Medical Centre - Ratings and reviews
Reviews
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Review titled Great Experience
Rated 5 stars out of 5
by Faith Isibor - Posted on 17 April 2024
I experienced the best care for my daughter si on this day. I have brought in my daughter for same cough 2weeks prior but wasn’t happy with the treatment. On this day, saw dr ai, he was very efficient. My daughter had cough, wheezing, tachycardic and running temperature. The doctor took his time to examine her, took us to another room, nebulised her firstly, no must changes, kept going and coming to check on us. Nebulised second time, a little change and he decided to send us to A&E for more treatment which was a good call as my daughter was admitted 5days in the hospital. This dr by himself, arranged an ambulance and gave us letter to take to the hospital. I’m very grateful for his prompt response. Also saw same dr ai 15/03/2024, after my daughter started having same symptoms, he was very pleasant, still did a good examination and sent us for chest xray and different antibiotic. Very efficient indeed.
Visited March 2024
Strawberry Hill Medical Centre has not yet replied.
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Review titled Poor experience
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2024
I’ve always experienced great service but my recent visit was incredibly disappointing. I felt that the GP did not believe my symptoms from the get go. I had a reoccurrence of a previous problem for which I was scanned and given results for however this GP could not find the scan and accused me of lying about having it in the consultation. I left feeling unheard and like it was a waste of an appointment, as no medication or advice was offered. On viewing my consultation notes, the GP has written very minimal notes- most of it covers how they could not find my previous scan and that the request was never done- I had the scan and saw the previous GP request via ICE whilst in the consultation!! Many symptoms were omitted from the consultation notes and stated that safety netting was done when it wasn’t! The notes are incredibly condescending. As someone who works at another GP surgery I am so appalled in how this was handled, I have never felt so upset leaving a consultation. I’m lucky that this is the first poor experience I have had, but it has left me incredibly disappointed and in pain!
Visited February 2024
Strawberry Hill Medical Centre has not yet replied.
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Review titled Unfriendly website, ineffective phone servic
Rated 1 star out of 5
by Simon Lidstone - Posted on 10 January 2024
The practice website appears deliberately vague and i5 is all but impossible to contact a doctor without a lengthy wait on the telephone where you will be constantly reminded to use the website. Not fit for purpose and very frustrating “service” as a patient. Why does it have to be this way?
Visited January 2024
Strawberry Hill Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Peter Lewin - Posted on 26 October 2023
I find Strawberry Hill Medical Centre a well organised and well run practice. Their flu and Covid vaccination day was well done compared to many. Reception and Admin Staff are helpful and friendly even at difficult moments. All the medical staff who have treated me have been efficient, thorough with a very patient manner. Some current staff are the best I have ever had.
Visited October 2023
Strawberry Hill Medical Centre has not yet replied.
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Review titled Doctor cared
Rated 5 stars out of 5
by Kez - Posted on 13 July 2023
Doctor made me feel reassured, listened and nothing seemed too much trouble. Going to request if this GP can be my registered GP moving forward
Visited July 2023
Strawberry Hill Medical Centre has not yet replied.
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Review titled Speedy referral & effective communication
Rated 4 stars out of 5
by John Kenneth Hawkins - Posted on 17 June 2023
When I noticed some worrying symptoms I obtained a doctor's appointment within a couple of days, the doctor then made an urgent referral to a specialist. The specialist at Royal Berks saw me within 2 weeks and then organised an MRI and a biopsy within a further 2 weeks. I have already received a repeat prescription from Strawberry Hill (as prescribed by Royal Berks) to alleviate some of the symptoms. The communication between Strawberry Hill and Royal Berks has been very efficient and extremely quick.
Visited May 2023
Review titled Strawberry Hill Medical Centre
Replied on 15 September 2023
Thank you for your comments. I am pleased you had a quick response. I hope we continue to provide you with a good service. I wish you well
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Review titled Kind and considerate
Rated 5 stars out of 5
by SueG - Posted on 11 March 2023
I phoned the surgery to make an appointment with my GP. The lady I spoke to was so kind, considerate, understanding & professional. She understood my reason for calling & the way she treated me & helped me was with such respect, thoughtfulness and reassuring. I can't thank her enough. In my telephone appointment, my GP was as always, kind, considered, professional & collaborative. These two people alone are a credit to the surgery and I can't recommend this surgery enough. Thank you.
Visited March 2023
Strawberry Hill Medical Centre has not yet replied.
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Review titled Wonderful Team you all are!
Rated 5 stars out of 5
by Suzanna Adams - Posted on 10 February 2023
I am so thankful for the amazing care my son recently received from Strawberry Hill. My son of 15 had suffered a cough and cold since before Christmas but suddenly two weeks ago things changed and he became very ill. I rang Strawberry Hill in a panic and pleaded for an urgent appointment. Reception were brilliant, they knew things were not good. We were seen very quickly and The Doctor took over. He gave my son a thorough examination taking great amount of time and care. He gave a diagnoses of suspected of pneumonia/chest infection. He wasted no time with urgent further tests at the local hospital. Blood tests, Xray, more appointments and most important Antibiotics meds .. the care was constant. There were two further check up appointments as The Doctor wanted to make absolutely sure there was improvement each time . My son is fully on the mend. Absolutely amazing care and extremely heartwarming.. thank you so much for the most wonderful care to The Doctor involved along with the rest of the Team at Strawberry Hill.
Visited February 2023
Strawberry Hill Medical Centre has not yet replied.
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Review titled Impossible to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2023
I find it unbelievable that they have gotten rid of their eConsult system! I understand that sometimes eConsult can cause practices to become very busy as it is a very easy way to contact your GP but getting rid of this and making everyone call to make an appointment is absurd! I, like a lot of other people, work during practice hours, meaning that it is almost impossible to call and make a routine appointment. Lunchtime is always a busy time on the phones and it is near impossible to get through in my half hour lunch break. I have resorted to upping my medication myself and have been ordering it early; half a month early for the past few months and nobody dealing with prescriptions has even noticed the 'overordering'. This is a very poor practice and I would steer well clear!
Visited January 2023
Strawberry Hill Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Julie cooper - Posted on 09 January 2023
Excellent surgery very caring staff receptionist nurses and doctors we were very apprehensive a year ago go when we have to move to this surgery after reading all the negative reviews I cannot fault this surgery at all I don't struggle to get an appointment everything for us has been excellent keep the good work up Strawberry Hill and thank you
Visited January 2023
Strawberry Hill Medical Centre has not yet replied.