Langley Health Centre - Ratings and reviews
Reviews
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Review titled Receptionist deserves a medal
Rated 5 stars out of 5
by Nick Stabler - Posted on 13 January 2024
Lovely lady went out of her way to sort out my diabetic medicine issues in a last minute Friday evening. I am so grateful. Thank you.
Visited January 2024
Review titled Langley Health Centre
Replied on 16 January 2024
Dear Nick, Thank you for sharing this lovely feedback. I have been able to identify the receptionist that dealt with your query and will share your kind words with her.
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Review titled The absolute best nurse
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
Today I had to have a procedure done with the nurse. She was absolutely marvellous. She is kind, attentive, supportive and informative. She totally put me at ease. I was so pleased I had this nurse today as she dealt with me 2 years ago and was fantastic then to. Langley Health Centre should be pleased to have her. Don't let her leave, she is an asset to the surgery.
Visited December 2023
Review titled Langley Health Centre
Replied on 16 January 2024
Dear Patient, Thank you for taking the time out to share this lovely feedback regarding one of our nurses. I am pleased to hear that you have had a great experience. I will share your kind words with the nursing team, thank you once again.
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Review titled Totally inadequate
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2023
I made an appointment to have my injection for my cancer medication. The surgery at Langley Health Centre was given the prescription by uclh I arrived at the Langley Health Centre to be asked if I had that this Scription for the injection. As usual, I am expected to do all the running around. They did not have the prescription, and therefore the cancer jab was not given. I am now without treatment because of Langley Health Centre. They were already two weeks late and now I have a big problem. This health centre is causing me stress yet again. I do not ring these people unless I am really desperate. What is going on here I need to change this because it is causing me stress and stress feeds Cancer. you could never get an appointment, they never answer the phone. I find the staff totally inadequate. Something needs to be done about this as everybody that I know who uses this health centre is complaining. Why has something been done about this we are talking about peoples health.
Visited October 2023
Review titled Langley Health Centre
Replied on 31 October 2023
Dear Patient, Thank you for your feedback. We are sorry to hear of your concerns. The practice does not stock all injections and we do require patients to bring certain injections for their appointment once they are prescribed. It appears the call handler did not inform you of this from your comments. Our nurse did prescribe this for you and asked you to return for the injection the same day. We hope you can attend when convenient for you to have this injection.
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Review titled Excellent Pain Mgt Programme run by Langley Health Centre
Rated 5 stars out of 5
by Divya Patel - Posted on 02 November 2023
I have recently finished the pain management programme held by the Langley Health Centre for 7 weeks, every Tuesday for 2 hours. I would highly recommend this programme to anyone suffering from chronic pain. It is designed to help the sufferer understand pain and provides techniques to help improve their quality of life. I felt that the presenter is highly experienced, she is approachable, has excellent understanding of what the sufferer is going through and her presentation skills, were outstanding. She provided in-depth information raising awareness for various aspects that are important for chronic pain sufferers encouraging each participant and the group to open up and discuss their concerns whilst observing confidentiality. I would highly recommend anyone suffering from chronic pain to ask if they can attend this programme. I have really benefited from attending it, it gave me a chance to take time out for myself, think about how and what I need to do to improve the quality of my life. It was also an opportunity to meet other sufferers going through their pain journey and led for some of us to become good friends. The presenter reminded us that we are not defined by our pain and encouraged each one of us to take responsibility for managing our pain by doing various things including seeking help if/when needed from other professionals like talk therapies etc so that quality of our lives can be improved. I have already made a few changes to help myself and I am seeing the positive results. A Big thank you to the presenter and the surgery.
Visited October 2023
Review titled Langley Health Centre
Replied on 03 November 2023
Dear Divya, Thank you for your feedback. I am pleased to read that you found our pain management group sessions beneficial. We really appreciate you taking your time out to share this feedback as this may encourage others to take part and they too can benefit from these sessions. I will definitely share this feedback with Priya and the team.
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Review titled Very poor experience
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
I have visited the MSK clinic for elbow pain. The doctor suggested for few exercises and recommended to use private insurance if there is one for quicker treatment. Submitted the BUPA pre-treatment form 2 weeks ago. Paid £35 for getting the form filled. More than 7 days since paying the fee and no response. Called the health centre. On hold for more than an hour, starting with position 6. Current status: Suffering with pain. GP could not provide the treatment on time. Collected money for filling the form (Cash only). No response till now. Couldn't explain their poor service any better.
Visited June 2023
Langley Health Centre has not yet replied.
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Review titled The worst practice
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
Each time I missed my doctor appointment because the doctor doesn’t want to call me on the land line. I work with children and I’m not allowed to have a mobile phone on me. Ladies from the reception not passing information properly. For them is just the job and I can understand, their truly don’t care. Only I am the one who suffers.
Visited December 2022
Review titled Langley Health Centre
Replied on 14 December 2022
Dear Patient, Sorry to hear that this is happening. We would like to investigate this further. Please contact the surgery and leave your contact details with the receptionists and Kulvinder, Our practice Manager will be in contact to discuss further.
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Review titled Extremly bad terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
Langley heath centre is a big joke terrible experience not helpful terrible this gp practice needs to be closed down what is the point of having a gp practice when they never answer the phone and you cant an appointment your put on hold for hours and hours outrageous horrible GP practice
Visited November 2022
Review titled Langley Health Centre
Replied on 14 December 2022
Dear patient, sorry to hear that you have been experiencing difficulties getting through to the surgery. All the receptionist team and the overflow centre are answering calls, however we do understand that the telephone waiting times have increased due to the winter season and how frustrating this maybe for our patients. Please may I suggest you use the econsultation service as this will avoid the long telephone waiting times, the econsultation service can be accessed by the following link https://langleyhealthcentre.webgp.com/
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Review titled Outrageous service
Rated 1 star out of 5
by Justyna - Posted on 11 November 2022
We have been with the practice for many years now. It was never great but what is happening now is outrageous. I am currently looking after my mum who's being treated for cancer. The number of calls we had to make for silliest things is unacceptable. The doctor sending prescription to a closed, unknown, never used by us pharmacy which delayed my mum taking her medication on time. The number of calls I need to make every month to ask why her sick note has not been send despite the request being made. Not mentioning the situation when even the paramedics (who were called for my mum) weren't able to get through to the clinic as nobody was answering their calls for almost an hour.
Visited November 2022
Review titled Langley Health Centre
Replied on 12 November 2022
Dear Patient, Thank you for your feedback. I am sorry to learn that your experience at the Langley Health Centre was less than satisfactory. We take our complaints very seriously and would like to investigate this further and see what improvements can be made. Please could you contact the surgery on 01753 544288 and Val, our Office manage or Kulvinder, practice manager will return your call.
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Review titled Worst gp practice ever
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
Was told to phone at 8 am for an appointment the phone just rings constantly no one answers i was on hold from am until 11.30 when someone answerd and said they had no appointments availble to ring at 2 after waiting for 3 and a half hours for them to answer the phone just to be told no appointment absolutly horrible and annoying frustrating rang back the same day at 2 still no answer was put on hold until 6pm absolutly usless this is the worst GP practice in the whole of england
Visited November 2022
Review titled Langley Health Centre
Replied on 06 December 2022
Dear patient, I am sorry to hear you have been waiting to get through for such a long period of time. The call waiting times should not be that long and I would like to investigate this further to see if there is a fault in the system. Please could you call the surgery and leave your contact details with the receptionists, and the Office Manager or Practice Manager will return your call. I would also like to apologise if you were informed to call after 2pm as all our appointments are released at 8am and therefore this was incorrect information. Call waiting times are longer than usual, due to staff sickness and also the increased demand due to covid, cold and coughs. We do offer an online service, called eConsults which allows you to enter your symptoms online and we respond back to you in 1 working day. To submit an Econsultation, please follow the link - https://langleyhealthcentre.webgp.com/
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Impossible to get an appointment, no one answering the phone, I had to go to the surgery, I was told that I have to come to surgery at 07:30 to queue outside the surgery to book an appointment!!! Impossible to get hold of anyone to provide any information, econsult online is usless.
Visited November 2022
Review titled Langley Health Centre
Replied on 14 December 2022
Dear Patient, We are sorry to hear of your recent experience. All our receptionists and the overflow team are taking calls, however due to winter season the demand has increased and this has led to longer waiting times. We are always trying to improve this and will continue trying to do so by recruiting more staff and promoting the econsultation service. I am sorry to hear that the econsult service did not work for you on this occasion, we would like to look into this further and so if you could please contact the surgery and ask to speak to Val, our Office Manager. Thank you.