North Swindon Practice - Ratings and reviews
Reviews
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Review titled fast and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
I rang Homeground Surgery for help due to ear pain. I was given a referral number to ring five minutes later. This was answered and I was told that pharmacist would call me back shortly. Pharmacist did indeed ring back quickly and asked me to call into Homeground Pharmacy to see her. She gave me a diagnosis, prescribed medication which was given almost immediately. All completed in just over an hour. such a fast, efficient service. Thank you to all concerned
Visited February 2024
North Swindon Practice has not yet replied.
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Review titled Empathetic and caring service
Rated 4 stars out of 5
by Linda - Posted on 13 December 2023
I've had several contacts with this practice over the past year on behalf of my elderly Father. Everyone I've spoken to or seen; GP reception and support staff, have taken time to understand his needs and have demonstrated care and empathy in their approach. I'm not allowed to give names but this review is prompted by a call I received this morning from a lovely lady concerned that Dad had missed an appointment on Monday and that they hadn't been able to contact him. Understanding how stretched all GP services are, this level of care and follow up went beyond my expectations. I hope you know who you are when you read this and know how much I appreciated it. Yes, the booking system is initially hard to understand .. I had to ask someone to explain it as it doesn't make sense based on any other GP service I've ever used ...and it can be difficult to get an appointment. However, once you're able to access the service the staff providing it are excellent.
Visited December 2023
North Swindon Practice has not yet replied.
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Review titled Appallingly practice
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2023
This practice is taking on new patients, it cannot come even close to providing basic care for those it already has. It is impossible to obtain an appointment even when they have actually asked you to make one. You need to present yourself at 8am at the door and hope to get ‘something’ for the following week !!! Maybe. Of course none of us work we just sit in bed waiting for the privilege of going down to the surgery to try and get an appointment. The practice is unfit for purpose and certainly cannot manage any new patients. They can’t care for the ones they have
Visited July 2023
Review titled North Swindon Practice
Replied on 31 July 2023
Dear Patient, thank you for your feedback. It would be appreciated if you could contact the Practice on bswicb.nspenquiries.nhs.net. We would like to assist further in responding to your recent comments made. Sally Angell Operations Manager (Utilities & Patient Services)
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Review titled Home Ground Excellent service
Rated 5 stars out of 5
by Paul Merchant - Posted on 31 January 2023
From the phone call to booking the appointment , reception and prompt and excellent service from the Doctor .
Visited January 2023
North Swindon Practice has not yet replied.
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Review titled Speed of treatment
Rated 5 stars out of 5
by Anthony Nicol - Posted on 20 June 2022
My son is profoundly deaf and had fallen onto his shoulder 2 weeks ago. Presumed he had bruising and last night complained of severe pain. Managed to see a doctor this morning. Sent fir xray. Results this afternoon and within the hour a steroid injection given. Very impressed with both doctors involved and the deed of everything. My son is very grateful for your help in what can be a very painful condition.
Visited June 2022
North Swindon Practice has not yet replied.