Harcourt Medical Centre - Ratings and reviews
Reviews
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Review titled Outstanding Care
Rated 5 stars out of 5
by K Browne - Posted on 17 July 2023
I recently had to use the GP service for a significant but non urgent condition. From the outset, the receptionist, and then the GP were sympathetic, attentive and proactive in providing me the best care possible. When my condition worsened, they acted swiftly and decisively to continue my care. Whilst the booking system each morning for appointment is by telephone and first come first served, as soon as I was able to get through, they were on the case. Having recently retired from the Armed Forces after a lifetime, and the medical wrap that is provided in the service, you wonder how things will be when sometimes the NHS GP service gets openly criticised. I have seen nothing to support that negative view in my personal experience. I believe that is entirely down to the professionalism and excellent care provided at Harcourt medical Centre.
Visited July 2023
Review titled Harcourt Medical Centre
Replied on 18 July 2023
Dear Patient, thank you very much for your lovely review of the service provided by our team here at Harcourt. It really is appreciated by us all and I will definitely share this review with them. We look forward to providing you with NHS care for many years to come. Kind regards Harcourt Medical Centre
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Review titled Excellent Practice
Rated 5 stars out of 5
by Andy Horsfall - Posted on 19 July 2023
Had a bit of a concern regarding a changing mole on my forehead, so called in to speak to a Doctor. I was sent a link within minutes from reception to post photos of the mole. I posted my photos and then received a prompt reply with an appointment made available during the same day. I attended the appointment and my concern was dealt with, by my Doctor, swiftly and with precise treatment to allay and remove my concerns. A very slick and professional experience and practice.
Visited July 2023
Review titled Harcourt Medical Centre
Replied on 20 July 2023
Dear Mr Horsfall On behalf of the whole team at Harcourt thank you so much for taking the time to post your review, I will ensure it is shown too all of the staff. With Kind regards Harcourt Medical Centre
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Review titled Amazing treatment and care for my mother
Rated 5 stars out of 5
by Helena Elliott - Posted on 25 January 2023
My mother was lucky enough to be a patient at this surgery for 17 years. She was always treated with exceptional kindness and respect. She had a few medical conditions common to the elderly and was always listened to and given swift, appropriate diagnosis and treatment. In the last year of her life when, she knew she was battling terminal cancer, her GP was with her every step of the way, always gentle and kind. He made regular visits to her at home and made her feel important and well cared for. “Systemonline”used by the surgery made direct communication with her GP possible with responses to questions and updates happening quickly. The surgery liaised well with the excellent community nurse and palliative care teams enabling her last few days to be as calm, pain free and dignified as possible. They were wonderful. I should add that Salisbury District Hospital was also very good. Her clinical care over the years has always been excellent, If only a communication system that better connects these two excellent services could be established. Thank you to all the staff at Harcourt but especially mum’s GP for an amazing devotion to duty, especially in these very difficult times.
Visited January 2023
Review titled Harcourt Medical Centre
Replied on 27 January 2023
Dear Ms Elliott Thank you so very much for your lovely review posted on this portal, we pride ourselves in being family GPs. I can assure you your comments will be shared with the whole team. I am sure our colleagues at Salisbury NHS Foundation Trust will be pleased to read this also and we note the communication issues with IT! With very best wishes and again many thanks Harcourt Medical Centre