Reviews

Displaying 1 to 2 of 2

1. Review titled A receptionist who was not listening.

   ★★

   Rated 2 stars out of 5

   by Discomfort/ pain - Posted on 29 April 2024

   I phoned this practice this morning with a problem after a very difficult morning in pain and discomfort only to be given a standard dismissive it’s not our problem attitude. The receptionist wasn’t listening to my plight and kept resighting that I was no longer their problem since I had been referred to a consultant there was no patient care. She didn’t ask me about my discomfort and pain and offered no other answer or solution to my condition. I found it extremely upsetting and worrying that that robotic attitude to a patient at the surgery could be acceptable. I put the phone down on the end frustrated and no further forward.

   Visited April 2024

   Report as unsuitable

   Review titled Crondall New Surgery

   Replied on 29 April 2024

   Please contact the practice if you need an appointment. We are here to help, and the team will assist you. You can always ask to speak to someone else if you are not happy, rather than putting the phone down. And of course, all calls are recorded and can be reviewed by the managers so that if there are any training issues, we can deal with it.

   Report as unsuitable

   ---

2. Review titled Very efficient and friendly

   ★★★★★

   Rated 5 stars out of 5

   by AMT - Posted on 31 May 2023

   First consultation at the practice for some years. Very nice GP who listened and gave good advice. Able to collect prescription on the day from the pharmacist which was excellent. Very pleased with care given.

   Visited May 2023

   Report as unsuitable

   Crondall New Surgery has not yet replied.

   ---