The Grange Surgery - Ratings and reviews
Reviews
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Review titled Long waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
Appointment management is very poor. They are available only 3-4 weeks in advance. When I arrive on time I inevitably have to wait at least 30 more minutes before I’m seen.
Visited March 2024
The Grange Surgery has not yet replied.
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Review titled Unsatisfactory
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2024
Dear The Grange, Almost every time I come into the practice there is a drama. Unable to find results, mismanaged and wasted appointments. Today in particular I had two appointments, both unsatisfactory. Firstly I came in for a pelvic exam. I was questioned why I felt it relevant to come in and after explaining myself was told I shouldn’t be having one, all of which did feel rather confrontational. I have no issue if the doctor feels this isn’t necessary for me, however I should’ve been told this prior to making my way to the surgery. I was unimpressed to be told I should instead have a preliminary at home self sexual health test. While I understand this is an important test and am happy to do it, it isn’t particularly applicable to me and have not come in with regards to any infections, of which I believe I would know if they were a possibility. My appointment was wasted, as if this is indeed necessary beforehand, I should’ve been informed to do so anytime in the near 3 months after booking my appointment to now. Regarding my recent health issue I saw a private GP, of which both doctors I have seen have mentioned to me. The one only asked as wanted to know, why which is very fair and I understand this, however the other didn’t try to hide that they were rather unimpressed in their tone ‘oh it was a private doctor’. I fully support the NHS and did not make the appointment in spite but simply as the wait times are too long, so didn’t appreciate the judgment. Unfortunately, due to the wait times of the surgery, I went elsewhere to be referred for my tests. I knew from other patients experience at the surgery that wouldn’t be seen for a long while for my less serious condition, if had the chance at all. After my referral I also had a nightmare actually landing an appointment, having to constantly chase and one of which was miss booked as a meeting rather than actual blood test. Regarding my second appointment today, I was informed that I have to take my bloods to the hospital myself. I was told ‘I was informed’, in fact I was not and it would’ve been very helpful to know this prior. I was made to feel this was my mistake when the surgery in fact had not communicated this to me. Overall I am slighlty disappointed with the surgery in all the years I have been, I feel every time I go it is 50/50 whether it will be a successful experience. All this is to say I am nevertheless grateful to the surgery for the help it has indeed provided me, and I am also very grateful to the members of team who have been very supportive and lovely, you all provide a very valuable service. However I feel there needs to be more organisation and consideration, many things are needlessly dragged out and I feel the surgery does create problems for itself, which in a very difficult time for the NHS, makes life unnecessarily harder for all. I am sorry to leave a negative review, please note I do appreciate the service the surgery provides. Thank you.
Visited February 2024
The Grange Surgery has not yet replied.
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Review titled Very reassuring.
Rated 5 stars out of 5
by Kieran Thomas - Posted on 15 June 2023
I have always found The Grange to be extremely helpful (text reminders of appointments) and welcoming. There is always a very reassuring calm and warmth about the place and the staff, medical and support, are unfailingly friendly. It all goes a long way to removing inevitable anxiety around one's health. I would very happily recommend it to anybody and am so grateful for all they have done for me.
Visited May 2023
The Grange Surgery has not yet replied.
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Review titled Covid and Flur injections
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
The process as very well organised from the intial invitation for an appointment, the reminder and all that happened on the day -8 October 11.00 am. Especially the shepherding of people as they waited in the ante room. Thank you.
Visited October 2022
The Grange Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Duncan Green - Posted on 08 October 2022
I have had need to see the surgery numerous times recently. The reception, nurses and doctors have been extremely professional and caring on all of my visits. I think The Grange offers a very high level of care for which I am very grateful.
Visited October 2022
The Grange Surgery has not yet replied.
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Review titled Covid Booster vaccination No. 2 and Flu vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
My appointment for the above was for 1030 to 1040. I arrive on time to find a short queue in the waiting room. The staff had organised the 'Vac Day' extremely well. In less than 10 minutes I'd had two jabs and was leaving the surgery! Congratulations 'Grange Surgery', an outstanding operation :-)
Visited October 2022
The Grange Surgery has not yet replied.
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Review titled Covid vaccination
Rated 5 stars out of 5
by Magan Singodia - Posted on 11 October 2022
Very well organised and on time. Staff very helpful. The staff had a queue organised from early morning and it worked extremely well. There was a junction to direct you towards both (Covid and Flu jabs) and one for Covid. They were helpful and provided help for elderly.
Visited October 2022
The Grange Surgery has not yet replied.
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Review titled Vaccination Clinic
Rated 5 stars out of 5
by Ronald Stephens - Posted on 08 October 2022
I went for a Covid vaccination and the process was very well organised and efficient. Nursing staff were very helpful and pleasant. Very good experience as usual from the Grange.
Visited October 2022
The Grange Surgery has not yet replied.