Lockswood Surgery - Ratings and reviews
Reviews
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Review titled Compliments for Excellent Service
Rated 5 stars out of 5
by Barrie Clyne - Posted on 18 April 2024
consulting for blood sepsis, I saw a senior nurse practitioner: the matter quickly overcome what seemed to me almost too late. it led to several weeks care from nurses, the point is a cure was possible and managed entirely in house; without the need to visit a hospital. my natural instinct is avoid medics: well perhaps not when you're in your 87th year! with grateful thanks to the team, they know what they'e doing!
Visited March 2024
Review titled Lockswood Surgery
Replied on 25 April 2024
Dear Mr Clyne , thank you for your positive feedback , I will share your email and thanks with the team here at the surgery. Kind regards June Thomson , Practice manager
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2023
I go to this surgery for my depo contraceptive injection, I get it every 3 months and it has to be on a specific date. Usually no issue getting an appointment but my last 3 have been awful. I called up the first time to get it and the receptionist told me the date and I ran with it as I thought I must have gotten it wrong. I had not got it wrong and when I arrived the nurse told me I was 2 weeks late for it which is way above the time you should have it! This was resolved well and I think the practice manager got involved as a result which was good. But still was not a great experience for me being 20 years old and not wanting pregnancy scares on a Friday morning! The second time they managed to squeeze me in at 4:40 on a Tuesday, luckily with my job I managed to take some time back to leave early but I work in Southampton so getting from there to Locks Heath can be challenging if you don’t have much time. Got there about 7/8 minutes late and the receptionist checked me in as the screen wasn’t working, I took a seat and then she proceeded to shout in front of a full practice that I was late. Went in to get my injection and the usual nurse did it and was very expressive about the fact I was late and muttered that she was going to be late home now because of me. I felt very disrespected after this but I have to get this injection so I was back 3 months later, today 7th November. I called 3 weeks in advance like I was told to book my appointment but they had nothing that fit within my diary (which is quite open) so I called back the week later as I was told and got an appointment for 1 week later than it was due which is medically fine. I arrived and the first thing the nurse said to me was that I was 7 days late and tried to turn it on me by saying I need to call 3 weeks in advance but I did. This practice prioritises elderly and babies so when people like myself who need a 10 minute appointment for a jab can’t get one and then get moaned at that we’re late for the jab. I used to be okay going to get this jab but now I dread it because of how I’ve been treated previously.
Visited November 2023
Review titled Lockswood Surgery
Replied on 13 November 2023
Thank you for comment , I am sorry your experience of booking an appointment was not a positive one. We try extremely hard to ensure all our patients receive our best care , please be assured your comments will be shared with the wider team and any future learning points addressed. June Thomson Practice Manager I
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Review titled Very poor service
Rated 1 star out of 5
by jeffrey white - Posted on 06 November 2023
i had a accident on 27th april 2023 then had a x-ray on the 29th april, then told it was ligamemts,then i asked this practice for another x-ray,the first text i got i didnt need a second x-ray,finally got another x-ray then told i will get the result a month later,on the first day of my holiday 19th october 2023 a text I had a healing fracture,and it was only 4 weeks old,on top of this they wont even give me a repeat prescription of the same tablets i keep asking for.
Visited October 2023
Review titled Lockswood Surgery
Replied on 09 November 2023
Dear Mr White , thank you for your feedback , I am very sorry to hear you experienced a delay in receiving your results . Please call the practice so we can investigate why you cannot be given a repeat prescription and we can also look into why it took so long for your X-ray results to come in. Kind regards J Thomson practice manager
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Review titled Pleasant helpful staff
Rated 5 stars out of 5
by Anthony HOSKINS - Posted on 23 September 2023
Went for a flu and COVID jab today. A bit of a wait , excellent treatment by all staff , highly recommended practice glad I'm registered there.
Visited September 2023
Review titled Lockswood Surgery
Replied on 27 September 2023
Dear Mr Hoskins , thank you very much for your feedback on our combined Flu and COVID clinic we appreciate your positive comments I have passed your comments to the team at Lockswood Kind regards June Thomson Practice Manager.
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Review titled Excellent Help from Reception Staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Appointment with physiotherapist arranged at Practice the day after I reported a foot problem. Condition diagnosed and way forward mapped out. Wow! Receptionist who arranged referral most efficient, asking excellent questions. Subsequently, her colleagues were most friendly, understanding and helpful.
Visited July 2023
Review titled Lockswood Surgery
Replied on 01 August 2023
Dear patient , as a practice we really appreciate your positive review , the team work extremely hard to offer the best customer care and it is great to be recognised for that , I will pass your feedback to the team J Thomson - practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
The follow up from knee surgery has been brilliant by my surgery - very quick. I was showing low levels of an item on a blood test whilst in hospital and this evening had a call from a GP there to discuss. I also received a visit from a Health Visitor to do a full blood count. I have never been able to fault the doctors and nurses at the surgery. The receptionists are always polite and friendly as well We are very lucky to have them in our area.
Visited April 2023
Review titled Lockswood Surgery
Replied on 01 August 2023
Dear patient , thank you for your review the surgery really appreciate your positive feedback. J Thomson practice manager
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Review titled Cannot get a routine appointment
Rated 2 stars out of 5
by Anonymous - Posted on 07 April 2023
I have tried calling at 10 am on the designated days. Firstly the line was busy and the message said to call back later. Yesterday I called at 10 am and waited on the line until 11:05 am and when the call was answered I was told that they had no routine appointments left! I was told to go online today and book, but no appointments were available. I was also told to do an e-consult but all I want to do is book an appointment to speak to a doctor about some issues I am having which I feel do not equate to triage but at nearly 59 years old these issues are now concerning me but because I have picked up the phone months ago and now tried again I feel I should leave them as it is no longer possible to book appointments for 3 weeks to see a doctor and I should be ready at 10 am on designated mornings to scramble to get an appointment for two weeks or nothing! Is this what we are reduced to?
Visited April 2023
Review titled Lockswood Surgery
Replied on 13 November 2023
Thank you for your comment , over the past few months we have made changes to our system to ensure the queuing time on the telephone is less for our patients we have had positive comments on this . Target from NHS England is that all GP's appointments are able to be booked two weeks in advance which we offer , we also offer online appointments. E-consults are available to book during the practice core hours. June Thomson Practice Manager
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Review titled Outstanding service!
Rated 5 stars out of 5
by Lynne B - Posted on 21 February 2023
I consulted this surgery for the first time in October 2022 for what was not a serious condition. Since that time the GP who took up my e-consult has seen me once in person and has contacted me regularly to get updates and arrange medication. They went beyond anything I expected to get to the bottom of the problem and I could not be more impressed with the treatment I received. GP's and the NHS take a lot of criticism at the moment and I felt it was time they had some praise for an excellent service.
Visited February 2023
Review titled Lockswood Surgery
Replied on 27 February 2023
Thank you very much for your positive feedback, all areas of the practice work extremely hard to offer our patients a professional and efficient service with patient care our number one priority June Thomson Practice Manager
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Review titled Awful practice
Rated 1 star out of 5
by Catalin Sindilaru - Posted on 07 December 2022
For the past 6 months, every time me or my wife, tried to book an appointment with them we couldn’t - it’s physically impossible. They don’t have a queue system so you have to keep calling continuously - and even so it’s always busy. Today I had 64 attempts and I just gave up. Yesterday I managed to get through, after a similar number of attempts and when I did the receptionist said that something was not alright and I should call back tomorrow. No other option than change practice or go private. Appalling experience.
Visited December 2022
Review titled Lockswood Surgery
Replied on 12 December 2022
Dear Catalin Sindilaru , thank you for your feedback , where I am sorry to hear of your experience in contacting the practice. Due to winter pressures we are extremely busy and our phones lines are busy during peak times. Another way to contact the practice is through an e-consult if you go to our website www.lockswoodSurgery.co.uk you will see a link to access that service. If you have an emergency we do run daily triage clinics. I will ensure your comments are discussed at our next operational meeting. kind regards June Thomson Practice Manager
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Review titled Outstanding Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
I had a problem with my Covid record on my NHS login, a rogue entry was on there which was not for me. This was stopping me booking my Covid booster which I wanted to do. The surgery went out of it's way to ensure I was able to have it when my husband did. They did not have to do this but they did and for this I am very grateful.
Visited November 2022
Review titled Lockswood Surgery
Replied on 12 December 2022
Dear patient , Thank you for your positive feedback. We work very hard to ensure as a practice we offer excellent patient care across all areas including our administration processes. I will share your comments with team at our next meeting kind regards June Thomson Practice Manager