The Border Practice - Ratings and reviews
Reviews
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Review titled Terrible staff
Rated 1 star out of 5
by Barry Breen - Posted on 10 February 2024
I went to give blood this morning after checking my appointment on Wednesday the woman at the desk says 9-30 sat morning I got there at 09-20 and the unhelpful woman on the desk said my appointment was for 9-20am and cause it was 9-25 she said wouldn’t be seen now I was absolutely mad with her as this has wasted my time and only takes about 5 mins to take blood I will be looking for a new surgery as the women you have on the counters there are useless Please do not register with this useless practice
Visited February 2024
The Border Practice has not yet replied.
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Review titled Shocking do not go here
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
Absolutely terrible have has missed informed appointments. Refusal for appointments and lies about what has been communicated in the consultation. Doctor huffed and puffed because of a question I asked.receptionists are rude beyond belief. Spoke to the operations manager who was even worse. I would advise anyone to go anywhere else getting appointments is impossible.
Visited December 2023
Review titled The Border Practice
Replied on 10 January 2024
Dear Patient, We are so sorry that you have had this frustration with our care and would like to look into your care pathway to see what has happened. Please do contact me directly and we can look into this for you. Regards Sarah
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Review titled So helpful and efficient, always a way to help
Rated 5 stars out of 5
by Jane Williams - Posted on 08 August 2023
I wish this was my doctor's practice. It is my mother's and having had to step up and help sort out her life and health in the last year, I have had the delight of dealing with this practice. They have guided me through the processes. You know where you are in the queue on the phone, etc. It is great. If anyone has a complaint, they should try other practices which maybe have more patients and much less time to deal with people. My only fear is the car park as my car is large ! Admin team is great, always helpful, thank you.
Visited August 2023
Review titled The Border Practice
Replied on 23 August 2023
Dear Ms Williams Thank you so much for taking the time to write this review and your kind words. I have made sure that the team have read this and they are so appreciative. We are all happy to have been of support. Regards Sarah
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Review titled A Caring Practise
Rated 5 stars out of 5
by Maureen Cosgrove - Posted on 22 August 2023
I have had many issues and concerns to deal with for a patient in Border surgery: I am their cousin & Power of Attorney; the staff have been amazing, advising me, organising the next steps to ensure this patient is reviewed, appointments are made, and relieving me of all the stress that I had because I had no help; Brilliant, efficient, caring.
Visited August 2023
Review titled The Border Practice
Replied on 23 August 2023
Dear Ms Cosgrove Thank you so much for taking the time to write this review. We really do appreciate your comments about our support. I will make sure that the team see your kind words and know that they will be so pleased that we have been able to support you with your cousin. With regards Sarah
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2023
I have been with this surgery about 4 years now. They used to be really good but recently I have found it impossible to get an appointment. I have been trying for over a week to book a non urgent future appointment but each day I have phoned there have been nome available, not even for months in the future. I was advised to look at booking online, which was near impossible to register to do, but when I finally managed it I have also been met each day with no appointments. I was told to phone at 8am every day until appointments are made available. But they’re own phone line advises you to phone after 9am. Even if you do phone at 8am you are still told it’s emergency appointments only that they are taking and told to phone back the next day or week. Apparently non urgent appointments are released for on the day on Tuesdays and this would be my best chance of an appointment, not much use when I can’t do Tuesdays but this is the only day i’ll be able to get an appointment. Why is it so impossible just to book a consultation with any doctor at any point in the future for something non urgent but I do need to see a doctor. It never used to be like this, I used to sing the praises of this surgery but these days i’m fed up.
Visited April 2023
Review titled The Border Practice
Replied on 02 May 2023
Dear Patient Thank you for your feedback and we are really sorry that you have had issues booking an appointment. Please do contact me directly and we can discuss further to see how we can best support you. As background, like all GP practices we are under extreme pressure and are working very hard to try and ensure patients can access GP care. We also have a strong team of other clinical staff, who may be able to assist. Our online appointments do release daily but are booked up quickly due to high demand. We are also still looking for an additional GP to give additional capacity. Our future appointments are usually a maximum of 4 weeks advance bookable, hence you would not be able to book anything months in advance. Please do contact us so we can assist further. Regards Sarah
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Review titled Fab Surgery
Rated 5 stars out of 5
by Becky - Posted on 11 March 2023
After fairly recently moving from up North where the practise was awful, the move to Border Practise has been seamless. I never have issues getting through, reception are always friendly and helpful! Doctors have always been great whether a telephone, routine or emergency appointment. Even my little boy doesn’t dread the doctors like he used to, due to the welcoming atmosphere. :)
Visited March 2023
Review titled The Border Practice
Replied on 21 March 2023
Dear Becky Thank you so much for taking the time to write your review and share your thoughts about our practice. We are really happy that you are pleased with our care and delighted that your little boy is happy to come in to see us. :) Thank you. Sarah
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Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2023
I made an econsult and within 2 hours I had a text message from the doctor giving me the answer to my request. I have never had a problem with Border Practice. Thank you.
Visited March 2023
Review titled The Border Practice
Replied on 16 March 2023
Dear Patient Thank you for taking the time to write this review. We do appreciate your feedback and are glad that the econsult system worked efficiently for you and that you are happy with our care. Regards Sarah
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Review titled Phone call with GP
Rated 1 star out of 5
by Barry Breen - Posted on 08 March 2023
Terrible I was on the phone for 20 secs and the GP couldn’t get me off quick enough he wasted my time and his he told me nothing I didn’t know all he went on about was the number of patients he had I didn’t get any answers and they want a pay rise ? For doing what nothing
Visited March 2023
Review titled The Border Practice
Replied on 16 March 2023
Dear Mr Breen We are very sorry that you were not happy with the care received. Please do contact me direct so that we can discuss your care ongoing and respond in detail to queries you may have. Thank you. Regards Sarah
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Review titled Great service
Rated 5 stars out of 5
by John C - Posted on 11 March 2023
Having called my daughter telling her I had a pain in my chest I was asked to see the emergency doctor that afternoon and was diagnosed with a chest infection, a prescription given and lots of advice should the condition change. I am relatively new to the practice and in my 80’s was anxious about going, however found the lady doctor both proficient and approachable.
Visited February 2023
The Border Practice has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
Have refused to let me book an appointment on more than one occasion despite having a severe infection resulting in me having to go to a&e. Can never book appointments. Reception staff rude. Was due a phone consultation after referral from 111 and never bothered to ring me. Avoid.
Visited February 2023
Review titled The Border Practice
Replied on 09 February 2023
Dear Patient Thank you for taking the time to post your review. We are sorry that you feel we have not helped you with your care. I have audited all direct bookings that 111 made into our systems over the last 3 weeks and see that we contacted and ensured care for all of these bookings. If you would like to contact me directly and let me have your name, I can also audit our phone call recordings to hear the conversations. I can then address any shortfall that may have occurred in the interactions with you for your care. Thank you for your time with your review and look forward to hearing from you. Regards Sarah