Wistaria & Milford Surgeries - Ratings and reviews
Reviews
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Review titled Fabulous Practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2023
I don’t typically leave reviews, but wanted to share my positive experience as a patient of Wistaria. Since joining in 2021 the care I have received has been excellent by all members of staff. I feel very lucky to have been under the care of this surgery and in particular the GPs and nurses looking after me. I have nothing but praise and wanted to pass this on to the practice before I leave for pastures new. I can only hope to find another surgery with the same care and compassion like I have been lucky enough to experience at Wistaria. Many thanks to all.
Visited July 2023
Wistaria & Milford Surgeries has not yet replied.
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Review titled Felt Ignored
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2023
I did an online form explaining my symptoms after a bad reaction to a prescription. The doctor who called me was quite condescending and I did not feel like I was being listened to. The doctor was also pushing a treatment on me i had rejected in the past, even after i explained to her that i had discussed this option with another doctor and did not want it. I am quite disappointed as I have always had a great experience with doctors at wisteria in the past
Visited June 2023
Review titled Wistaria & Milford Surgeries
Replied on 21 June 2023
I am sorry to hear you're unhappy with your recent contact with the Practice. Please do contact me personally so I can investigate this and perhaps ask another GP or our medicines team to contact you if you feel this would be helpful. Kind regards Jan Lamont, Practice Manager
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Review titled Useless website and unhelpful 'it' back-up support
Rated 1 star out of 5
by BJP - Posted on 16 May 2023
I sound the whole requesting prescription medication online process a massive struggle as I couldn't use the online form provided, I explained this by email sent the prescription information required but was basically told by i't'I can't do that I have to ring reception to be talked through it over the phone, so I still wouldn't be able to use the online form(if I can't use/access the form on my own, how would someone talking me through it over the phone ensure the I could?. I also cannot hold a phone and type due to only having one arm/hand. Despite my having provided the info they need for my prescriptionalbeit just not on the form they want it on, I still can't get my prescription meds which leaves me extremely stressed I was so ill in hospital they had the 'purple forms' out for me which shows serious concerns for my health which are being exacerbated by the stupid and unhelpful system. in place for requesting prescription meds.
Visited May 2023
Review titled Wistaria & Milford Surgeries
Replied on 17 May 2023
From our records I believe we received your e mail at 9.16am and our team responded at 10.44 and gave details of how to order on line, in person or by repeat slip. We do not take requests over the phone due to drug names and possible errors. Our pharmacy team organised batched prescriptions for 6 months at the same time. If this is not you, and we have not resolved your query then please contact our medicines team or me personally so we can investigate this for you.
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Review titled Really good GP
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2022
While it’s some times difficult to get through of the phone, this surgery does take time to care for individuals. The doctors are hugely experienced and competent.
Visited September 2022
Review titled Wistaria & Milford Surgeries
Replied on 08 September 2022
Thank you for your valuable feedback. We do monitor our phone calls each day and do try to add additional call handlers where possible.