New Horizons Medical Partnership - Ratings and reviews
Reviews
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Review titled Do any doctors work at the Practice?
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2024
My partner received an email from the Practice asking her to make a blood test appointment. Upon phoning she was told to call back before 8.30am the next day. This she did and was told that the next available spot was in 3 weeks' time. Apparently the phlebotomist only works Tuesday mornings. So, why can't the Practice nurse perform the task as she has always done an extremely good job in the past? I have been suffering from quite a painful earache for the past 3 weeks and decided to make an appointment to see a doctor. The receptionist didn't ask who I was or what the problem was but told me to phone back, guess when, before 8.30am tomorrow. He said that I would be given an appointment a further week ahead. Ouch! I very rarely ask to see a doctor but the service has declined drastically over recent times and is now bordering on the pathetic.
Visited April 2024
New Horizons Medical Partnership has not yet replied.
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Review titled No longer satisfactory
Rated 2 stars out of 5
by Miss Brown - Posted on 15 September 2023
Trying to get an appointment to even speak to a doctor is like trying to get past security to the Royal family! Your advice every time you do get past the massive call que when you call there are no appointments left and to call back at 2pm. Call back at 2 same again. Your better off not even bothering calling the surgery and rather 111, always helpful, will get you a call back if needed from someone to discuss and if necessary a call or a appointment at a surgery.
Visited September 2023
New Horizons Medical Partnership has not yet replied.
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Review titled Abysmal.....and going downhill all the time
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
It's been over 3 weeks now since I was advised to contact my GP for an appointment regarding a recent flare up of a pre existing health issue. Obviously phoning this practice isn't for the faint hearted so I thought, fine I'll just use e-consult; only to find that the practice isn't accepting online requests right now. According to the online message it will be possible to submit a request from 8am tomorrow which wouldn't be so bad, except tomorrow never comes. It's been saying that every day for the past 3 weeks! No explanation as to why this isn't available. I have tried phoning, but it's basically a waste of time. At the beginning of the call, a message delivered by a very bored sounding male voice informs patients that callbacks are unavailable, which leaves you with no choice but to hold and hope that someone answers. My experience is that nobody does - the last time I tried I was informed that there were over 60 people ahead of me in the queue and when I finally gave up, nearly 35 minutes later, I was still hearing that there were over 60 people ahead of me. Which obviously makes me wonder whether there is anyone there at all. I have no idea who these lucky people are who manage to get an appointment when they need one and have no issues but I am definitely not one of them.
Visited March 2023
New Horizons Medical Partnership has not yet replied.