St. Mary's Surgery - Ratings and reviews
Reviews
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Review titled Wasting my time
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
Called to get a form filled out and sent to dwp as I was advised to do I have problems with walking and was told by reception id have to Walk to the surgery wait around just to get the form
Visited January 2024
St. Mary's Surgery has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Jeremy - Posted on 05 June 2023
I've been a member of this practice for many years but (fortunately!) never had to use it until recently. Hearing so much negativity about the current state of health services, I wasn't sure what to expect. After having breathing difficulties, I phoned the surgery for advice. A doctor called me back within 30 minutes and an appointment was arranged for 2 hours later. After then being diagnosed with a heart problem, I was given some medication. The doctor called me the next day to see how I was doing (not great!), and arranged another appointment for the next day. On attending I was told I needed to go straight to hospital. The doctor gave me letter to give to A&E which summarised my condition/treatment, and the hospital staff commented how useful this was in getting me admitted quickly. The aftercare from the surgery since my discharge has been outstanding. I've seen multiple nurses for tests etc., and have found them all to be superb. The surgery is easily contactable by phone (even if it takes a few minutes to get through) and appointments are arranged promptly. Questions & queries are answered promptly & professionally by the reception staff. Altogether a superb and extremely reassuring service. Thank you, thank you, thank you!
Visited June 2023
St. Mary's Surgery has not yet replied.
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Review titled Great practice.
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
Arrived at surgery at 2pm with no appointment, asking about a repeat script. It was not available. Reception team discussed with triage. Booked in for triage appointment. Seen within 5 minutes. Problem evaluated. Helpful information given. Script issued to pharmacy. Reception team rang and arranged a taxi home too. Helpful, friendly, polite, problem solving, and a ‘can do’ ethos. Very impressed.
Visited April 2023
St. Mary's Surgery has not yet replied.
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Review titled horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2023
we had been trying to see the gp for my 4 year old son for months because of a cough, tiredness and tonsils. Never any help. We were on holiday and took him to a private Dr. they did blood tests and chest xray. Turns out he was very sick. Came back to the uk and tried to get in touch with gp, got an appointment with a practice Dr, was told the European test are not valid and can't get a blood test here, still his actual gp won't contact us. We went to the Emergency room and they got him on medication, We need more medication and the receptionists refuse to do it, have to fight with them to get more. Still no reply from his gp. now we have had a chest xray and blood tests in uk,he is finished his medication but we have no one to check the results because for some reason his gp will not contact us. We have made multiple requests for a call back and still nothing. We have an actual sick child, his cough is coming back and the gp practice doesn't care, the receptionists give out confidential information over the phone, things they shouldn't be talking about because they are not Dr. or nurse. Its been such a bad experience.
Visited April 2023
St. Mary's Surgery has not yet replied.
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Review titled Awful.
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
After 7 weeks of trying to get an appointment I give up. You have to submit a E consultation which is only open for less than 45 mins a day from 8am,often it is switched off at 08:30. For those of us who have early starts it is impossible to fill the form in within the the period. I have a number of chronic health conditions that require a review of treatment, along with a letter from a specialist at the hospital stating I need to speak to my GP about a change in my care plan. That's wishful thinking ! You cannot book a appointment via face to face interaction nor or the phone. This is a total waste of time.
Visited April 2023
St. Mary's Surgery has not yet replied.
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Review titled No you can’t have an appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
For three weeks i’ve tried to book an appointment, the receptionists have informed me I cannot; not that they’re busy- that they physically will not book an appointment. Moving GP surgery.
Visited February 2023
St. Mary's Surgery has not yet replied.
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Review titled Prompt Attention
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2023
I recently called St Mary’s Surgery at 8am on a Monday morning and was told I was 13th in line so continued to hold. My call was answered by a friendly lady who took a brief reason for my call and was told I would receive a call back to triage. I received a call shortly afterwards and was given an appointment that same morning. I arrived for my appointment, checked in quickly and saw the Dr on time. She was welcoming and very thorough and dispensed a prescription for me. I am very impressed with the care I received and would like to thank all members of staff concerned
Visited January 2023
St. Mary's Surgery has not yet replied.
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Review titled I do not feel safe at this surgery.
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2022
Doctor's themselves are great but it's extremely hard to get to them. The e consults are switched off after 9am and if you call it's at least a 20 minuet wait to be told you can't book over the phone or that they will email a relevant medical professional for an appointment. I have been unable to reorder medications or use system online. I have been recommended to go up to the hospital on quite a few occasions for minor aliments. I do not feel safe with this surgery. According to Google reviews, I am not alone.
Visited June 2022
St. Mary's Surgery has not yet replied.