Woolston and Chartwell Partnership - Ratings and reviews
Reviews
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Review titled Not fully functional
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
Rang to book a routine appointment, the phone message states they’re not taking routine appointment requests at this time due to ‘staff sickness’ yet they’ve just partnered with Chartwell which was supposed to expand their availability. Other reviewers state there’s been no routine appointments for months. They need to stop merging and partnering with other practises when they can’t handle the volume of their own patients.
Visited March 2024
Woolston and Chartwell Partnership has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by B GLASSPOOL - Posted on 06 July 2023
I have given my son the rights to talk to your practice and still your so called receptionist still won't talk to him it's funny that the doctors speak to him in the past I am 87 next birthday I'm in a lot of pain can't walk been home for two weeks and no one from your practice will help very very poor needs a sorting out starting from the top.
Visited July 2023
Review titled Woolston and Chartwell Partnership
Replied on 07 July 2023
For your safety, we require your written consent to allow us to discuss your medical record with any third party. I can see that we have now received this and your record has been noted, so this shouldn't be an issue in the future. Please let a member of the management team know if this causes you any further concerns.
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Review titled Total shambles
Rated 1 star out of 5
by Scot Burden - Posted on 22 May 2023
After hanging on the phone for over 35minutes the person who answered didn't want to help what so ever, if anything they found it funny. The place is in shambles and something should be done as this is people's health we are talking about.
Visited May 2023
Review titled Woolston and Chartwell Partnership
Replied on 07 July 2023
All our telephone calls are recorded and I have taken the time to listen to your call. I did not feel that the receptionist behaved inappropriately, although she was unfortunately not able to offer you an appointment straight away due to the changes we were undertaking to our appointment system at the time. As our receptionists are not medically trained, any clinical decisions are made by our clinical staff. I would therefore encourage you to call the surgery to arrange a routine appointment as suggested by the receptionist. Following the consultation, the GP will arrange any further testing as may be required.
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Review titled busy practice,but never had a problem
Rated 4 stars out of 5
by anne pearce - Posted on 10 January 2023
been here for many years,doctors and nurses are lovely,reception staff always polite ,i can usually get a phone appointment if i need one,and if nessessary wil have a face to face ,my only concern is i do like to see the doctors i know and they know me ,but overall no complaints
Visited January 2023
Review titled Woolston and Chartwell Partnership
Replied on 12 January 2023
Dear Anne, Thank you for taking the time to comment. It is very nice to hear that you are happy with the services provided. We do try to offer appointments with the patient's named GP, however with the current extremely high demand for appointments this is not always possible. Thank you for your understanding of this.
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Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2023
I was quite worried when I transferred here after moving home as I didn't want to change surgeries, but so far I have only had good experiences here. I've always been spoken to kindly by receptionists and have never had an issue getting my regular medication sorted. But what really impressed me was a recent phone consultation I had with a GP who I only wish I was allowed to specifically name here. He spoke to me with such genuine respect and empathy about an issue that I have been trying to get investigated properly for years, and now thanks to him, I have finally been referred for further investigation. I honestly almost cried on the phone to him! So, thank you to all of you.
Visited January 2023
Review titled Woolston and Chartwell Partnership
Replied on 07 July 2023
We strive to offer the best service possible to all of our patients. Thank you for taking the time to write on our page. It's lovely to hear that you have had all positive experiences here and are getting the help you need.
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Review titled No response to online forms or query.
Rated 2 stars out of 5
by Paul Baker - Posted on 02 March 2023
I'd had an age related blood test and wanted to ask a question about the results. The first online form request wasn't responded to, I had however had to go to the surgery to book a flu jab so raised the issue, a few days later a receptionist called to say 'all was well'! And that was that. A further request through an online form to receive an email answer to my question from a medical professional was ignored. So I'm non the wiser regarding the issue. How do you complain about a failed complaints procedure?
Visited November 2022
Review titled Woolston and Chartwell Partnership
Replied on 03 March 2023
I'm sorry that you didn't receive a timely response to your e-Consult and that the confirmation from our reception team lacked the details you were looking for. I have asked the GP for more information and will be back in touch soon. Should you have any concerns in the meantime, please do get in touch as there are appointments available every day for urgent on the day matters.
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Review titled Awful surgery
Rated 1 star out of 5
by Kev - Posted on 19 October 2022
Cannot get past the gate keeper to even see a doctor. This morning I was triaged by a receptionist. She decided I can wait 12 days to have an armpit lump examined. The examination will take place over the phone. Ridiculous arrangement - the receptionists are the least helpful I have ever endured but they hold all the power.
Visited October 2022
Review titled Woolston and Chartwell Partnership
Replied on 12 January 2023
Dear Kev, thank you for your feedback. I am sorry that you waited longer than you expected for an appointment. Our receptionists follow guidelines set out by our GP Partners when arranging appointments to ensure that the limited number of appointments available are offered to those patients with the greatest clinical need. If the guidelines suggest that an appointment is necessary and there are no appointments remaining or if you feel your issue is more pressing than the guidelines would suggest, our receptionists are trained to seek advice from the duty GP. I am sorry if this did not happen in this instance. Telephone appointments are generally offered in the first instance as it allows our clinicians to assess a far greater number of patients each day. Once you have spoken to a clinician, if an examination is required, a face to face appointment would be arranged, usually later the same day. I hope that this clarifies matters, if you would like to discuss the matter further, please do contact the surgery directly.
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Review titled Great practice
Rated 5 stars out of 5
by Katie Hickmott - Posted on 09 September 2022
I’ve never had an issue with this surgery I’ve had problems elsewhere. But they’ve always gone above and beyond for me. Whether that referral or needing support within the practice. E-Consult always fast response and they do their best to provide me with practical advice and treatment. I would recommend this practice.
Visited September 2022
Review titled Woolston and Chartwell Partnership
Replied on 20 September 2022
Thank you so much for taking the time to write on our comments page. It is always lovely to hear that we are getting things right. I'm also really pleased to hear that you have found the e-Consult service to be helpful.
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Review titled Lost and wrong prescriptions
Rated 1 star out of 5
by John Smith - Posted on 06 October 2022
Everytime in last 6 months and I mean everytime, my repeat prescription request has been either lost or wrongly supplied. I have had to make various phone calls to chase delays i.e. lost even though put in their box myself. I have 2 types of ventolins and order bith ar same time and they never give me both . My wife today asked for 1 inhalor and got prescribed 4. My son has same problem. You try to get appointment and after 2 hours waiting told none avaliable. This use to be a good practice but has gone down hill fast
Visited September 2022
Woolston and Chartwell Partnership has not yet replied.
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Review titled how hard is it to get a simple blood test!!!
Rated 1 star out of 5
by corrine clifft - Posted on 07 July 2022
i been feeling unwell (possibly diabetes) i needed a blood test. receptionist said dr needs to speak to me first which is fine but then told i will need an appointment but they have none and i am to call back next week!! today is thursday and they want me to wait at least monday to even ask for an appointment (when ever that will be) and then wait again for a blood test and all the while i dont know what is wrong and these symptoms are impacting my life as i cannot do much as i feel so ill. why cant i speak to dr on phone today or tommorrow so they can start the forms so i can book blood test?
Visited July 2022
Review titled Woolston and Chartwell Partnership
Replied on 20 September 2022
We will always ask patients to speak to a GP prior to booking in for a blood test. This is to ensure that the correct tests are ordered and that they are appropriate for your care. It sounds like when you called, there were no routine appointments available and we were expecting that there would be further availability on the Monday morning. I'm sorry that this was not fully explained to you at the time. I do hope that you have now managed to arrange this, but please do contact the surgery again if you still have any concerns.