The Watercress Medical Group - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Dennis Bignell - Posted on 08 February 2023
The service I had from the surgery on Monday 30 January was excellent, from the call to reception after nine o’clock to the follow up call from the duty doctor later that morning and subsequent attendance to see him in surgery shortly after lunch. My health issue was quickly identified and an appropriate medicine prescribed. With so many adverse reports of GP services nationwide I'm pleased to report the best service I could hope for from this surgery. Well done.
Visited January 2023
Review titled The Watercress Medical Group
Replied on 09 February 2023
Thank you so much for taking the time to provide such kind and positive feedback. This work can be challenging at times and it's so nice when a patient takes some time to let us know that what we are doing for them is working well. We always try to do our best, and to keep the patient at the heart of everything we do, and I'm delighted to hear your feedback. I'll make sure to pass these comments on to the staff. Kind regards, Louise Webb, Deputy Practice Manager
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Review titled Their expertise and kindness are a study in best practice
Rated 5 stars out of 5
by Clare Pinniger - Posted on 15 December 2022
Their knowledge and humanity are simply off the scale; from the moment I walk through the door, I know I’m going to be empowered to deal with whatever has brought there. I never feel like a passive recipient; they explain what’s going on and we then work out together what can and should be done. Doctors, nurses, dispensary, admin and reception teams are all exceptional. I keep hearing about surgeries that only give phone or online appointments; not here! Thank you.
Visited December 2022
Review titled The Watercress Medical Group
Replied on 09 February 2023
Many thanks for your lovely review. We are always pleased to hear from our patients, especially with such kind words. It is also heart warming to hear how you feel the whole team have been giving such good service. I have shared these comments with our team which always helps to brighten a busy day and keep spirits high. Kind regards, Louise Webb, Deputy Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2022
Hubby and I have been with this practice for 32 years (it moved from Ropley) and have only positive comments to make re service over the years. Of course we lament the passing of morning drop in clinics and one of our own doctors on call at the weekend but the staff/pharmacy/doctors are personable and above all helpful in these challenging times considering the extra numbers of patients they are expected to look after now.
Visited September 2022
Review titled The Watercress Medical Group
Replied on 30 September 2022
Thank you so much for taking the time to complete this review. I will ensure that your comments are passed on to the staff. Comments such as this do a great deal to boost morale, and confirms that we are all working together to put the patients at the heart of everything we do. With thanks, Louise Webb, Deputy Practice Manager.
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Review titled Great and very caring practice
Rated 5 stars out of 5
by Jackie Earthy - Posted on 10 June 2022
I have been a patient at Watercress Medical for a number of years. I wish to compliment all of the staff, from reception through to Doctors. I have always had extremely good and patient service. When a lot of people are complaining about the Surgeries, I cannot falt mine. I am very lucky.
Visited June 2022
Review titled The Watercress Medical Group
Replied on 13 June 2022
Thank you so much for taking the time to write these lovely comments. They are extremely appreciated, and have been passed on to the staff, which is always a great morale boost. We always endeavour to keep our patients at the heart of everything we do. Many thanks once again.