Red And Green Practice - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Pete Blackman - Posted on 09 April 2024
My appointment was excellent. The doctor listened to what i said and clearly explained her answers. She was interested in what i had to say.
Visited April 2024
Review titled Red And Green Practice
Replied on 11 April 2024
Dear Mr Blackman, thank you for taking the time to make this review I am pleased to hear the doctor listened and explained her answers fully. kind regards Phil Sayers Practice Business Manager
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Review titled Good service
Rated 5 stars out of 5
by Wendy - Posted on 08 March 2024
My dr was thorough and even though running late did not try to rush me. I was completely satisfied with her diagnosis and advice.
Visited March 2024
Review titled Red And Green Practice
Replied on 13 March 2024
thank you for taking your time to leave a review, I'm pleased to hear that you didn't feel rushed in your appointment and that you were satisfied with your consultation, your feedback is very much appreciated.
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Review titled My visit
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
The doctor I saw gave me so much confidence, answered my questions and gave me positive hope for a good recovery.
Visited March 2024
Review titled Red And Green Practice
Replied on 13 March 2024
Many thanks for taking your time to leave a review, it is very much appreciated, I will share your feedback with our team. kind regards Phil Sayers Practice Business Manager
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Review titled Very thorough
Rated 4 stars out of 5
by Anthony clark - Posted on 14 March 2024
My doctor was very helpful..and informative...all the staff are plesent and helpfull...my only concern is the phone system trying to contact the practice to make a appointment...it can be very frustrating in a queue system to be cut off..but I think this happens due to high demand...this is not the fault of the starf though.all in all though a great practice with very polite staff.
Visited March 2024
Review titled Red And Green Practice
Replied on 15 March 2024
Dear patient Thank you for taking the time to post your review, we have updated our phone system to a NHS approved digital telephone service, we have noticed and reported to our provider that some calls have been dropped for no apparent reason, we are informed this relates to fluctuations in broadband provision in our area and out of the practices control, so please accept my apologies for this. Thank you for reporting that clinically and administratively you were were happy with our service. kind regards Phil Sayers Practice Business Manager
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Review titled Red and Green Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
The booking of my appointment was good and the receptionist was very helpful. The doctor was very professional and made my appointment time worthwhile. Discussed condition and referral process clearly with me.
Visited March 2024
Review titled Red And Green Practice
Replied on 13 March 2024
Thank you for taking the time to leave a review from our practice, it is very important that we receive feedback. I share our feedback at our weekly meetings, it is lovely to hear that the bookings process worked well and that your appointment was professional and worthwhile.
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Review titled Fantastic practice
Rated 5 stars out of 5
by TRACY - Posted on 21 March 2024
I have had a appointment today at blackfeild health center I was very well looked after the gp spent time explaining everything to me and doing lots of test and made me feel at ease.
Visited March 2024
Review titled Red And Green Practice
Replied on 22 March 2024
Tracy, thank you for taking the time to write a review, I am very happy to hear you felt well looked after by your GP and that the consultation was given enough time for everything to be fully explained. kind regards Phil Sayers Business Manager
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Review titled Excellent communication
Rated 5 stars out of 5
by Ian - Posted on 21 March 2024
Easy to check in for scheduled appointment with self-checking available or helpful staffed reception. The consultation was carried out in a calm, measured, professional manner. Explanations were particularly well done, both in describing changing test results and health implications, and the effect of proposed treatment. Throughout one felt supported and confident going forward.
Visited March 2024
Review titled Red And Green Practice
Replied on 22 March 2024
Dear Ian, Thank you for taking time to write a review, it is lovely to hear that your appointment ran smoothly and that your consultation with our clinician was delivered in a calm and professional way. kind regards Phil Sayers Business Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Dunning - Posted on 21 March 2024
Doctor went above and beyond listening me in a crises , my time ran over and I am sure he had not had lunch let alone a cup of Coffee! He was attentive , gave great advice and treatment plan plus outside help. Blackfield Surgery gives excellent despite the underfunding from the government , and there is always Urgent Care Clinic appointments at Hythe Hospital, plus e-consult available. I have to see my Dr several times a year for ongoing conditions , not too much of a problem getting an appointment when you consider the number of patients that are in this area. Receptionists and Secretaries doing an excellent job too .
Visited March 2024
Review titled Red And Green Practice
Replied on 22 March 2024
Dear patient. Thank you for taking the time to write a review, it is much appreciated, our doctors will always try to give as much time as our patients need. Our urgent care hub has now seen over 45,000 patients in our first year at Hythe Hospital it is a service we are particularly proud of. Thank you for also mentioning our very hard working receptionists and secretaties, I will feed your comments back to our team . Kind regards Phil Sayers Business Manager
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Don’t expect them to answer the phone or to get a same day prescription. Called Friday, no appointments for 2 weeks and recommended to call back Monday. Dutifully called Monday and was on hold for 35 minutes before miraculously getting through and getting the “last” appointment. Doctor sent prescription straight to pharmacy. On getting home realised had a missed call from doctors. Phoned back, on hold for 40 minutes, never once moving forward from caller number 7. Hung up and went to pharmacy. Unsurprisingly no prescription. Called surgery back, waited as caller number 7 for another 30 minutes until they turned their phones off. Pharmacy have now closed so will start the whole process again tomorrow. And believe me , this happens every single time. You will sit there painfully for hours to get through on phone only to never have prescription issued/to be incorrect before spending hours trying to get through on the phone. And if you do go in to the surgery the receptionist behind the window will ignore you for as long as possible. Doctors/nurses are great and helpful and explain everything when you do get to see them, you jus won’t get the medicine needed for several days
Visited February 2024
Review titled Red And Green Practice
Replied on 01 March 2024
I'm very sorry to hear you have been having problems with accessing the practice, we frequently receive over 1000 requests per day for appointments and along the the rest of Primary Care in England matching patient demand is exceptionally challenging. Please can you provide me with your phone number and I will investigate your problem with our telephone system. All calls are recorded along with wait times for each caller, our current data is showing we are picking up calls within an average of 3 minutes. Please contact me at the surgery to discuss your problems Kind regards Phil Sayers Practice Manager
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Review titled Great except for one asthma nurse
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2023
I have had good experiences with red and green practice staff until this one asthma nurse was so rude, felt like didn't really want to be talking to you. Tone was awful. Unfriendly, questioned everything you said like you are making it up! So so ride and don't know why she is a nurse to be honest. She can't be bothered really. Felt horrible after!
Visited December 2023
Review titled Red And Green Practice
Replied on 06 December 2023
Thank you for taking the time to write your review. I would ask you to contact one of the management team at the practice to discuss your recent experience with one of our nursing team. It is important that we fully investigate every claim against our team. I look forward to hearing from you.