Coastal Medical Partnership - Ratings and reviews
Reviews
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Review titled Welcoming and reassuring practice
Rated 5 stars out of 5
by Arlene Charlwood - Posted on 15 April 2024
I visited on the 12th for a routine smear test which can sometimes be a daunting appointment. I was met by a very cheerful and reassuring nurse I was instantly relaxed and the procedure the most comfortable one I have ever experienced. Whilst waiting for my appointment I noticed how welcoming and warm the receptionist was to every patient giving each the time they needed. Difficult times within the NHS but for my recent trips I have received excellent care from my surgery and this is very reassuring .
Visited April 2024
Review titled Coastal Medical Partnership
Replied on 16 April 2024
Good Morning Mrs Charlwood, Thank you for your feedback. I am glad that your experience at Arnewood was a positive one. We do try to create a warm welcoming experience to our patients. I will pass on your comments to our staff. Kindest Regards Stacey Adams Operations Manager
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Review titled Arenwood
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
After a 30 minute hold to be answered by a person that was rude , explained why I needed to see a doctor got told to go to pharmacy, I did , for the pharmacist to tell me to go back to doctor or A&E as they do not dio and prescribe, called doctors again told them this for the woman to argue with me, and offer me an appointment for two weeks time. Absolutely furious and disgusted, being refused an appointment to see my doctor because it didn’t sound urgent , by a person that answers phone calls and is not a doctor themselves , if your that understaffed close the practice
Visited March 2024
Review titled Coastal Medical Partnership
Replied on 12 April 2024
Dear Patient, Thank you very much for sharing your feedback with us. I sincerely apologise for the unsatisfactory experience you had whilst attempting to book an appointment with your doctor. The extended wait period on the telephones was following the Easter Bank Holiday which led to a surge in contact to the surgery, causing delays in our response times. I am truly disappointed to learn that you felt our receptionist was rude. This is not in line with our standards of patient care. Our receptionists are instructed by our GPs to handle calls courteously while triaging them to assist our patients with various avenues of support, such as visiting the pharmacy. However, there are situations where matters need to be referred back to the GP. I apologise if you felt you were refused an appointment to see a doctor as your request was deemed not urgent. Please can i ask that to address your concerns and ensure you receive the appropriate care, can you contact the practice at whccg.Arnewoodpractice@nhs.net, providing your name and contact details as I would like to resolve your complaint promptly and thoroughly investigate this issue. Thank you for bringing this to our attention, and I look forward to assisting you further. Kind regards Helen Annetts Operations Manager
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Review titled Amazing GP
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2024
My children each had an appointment with the same dr and he was amazing. He spoke to them as people rather than speaking about them as if they weren't there. My older child was very shy to start with and the dr was playful and really brought him out of his shell. My child said he really liked the dr
Visited January 2024
Review titled Coastal Medical Partnership
Replied on 31 January 2024
Dear patient, Thank you for taking the time to feedback such positive comments regarding your recent appointment with the GP at the Arnewood Practice. We are happy to hear that your children had a good experience with the GP at a time when they can often feel unwell or nervous. I will pass on your comments to all the staff. Kind regards Helen Annetts Operations Manager
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Review titled Sympathetic service
Rated 5 stars out of 5
by Janella - Posted on 14 December 2023
I was pleased to have very good service at the reception desk of The Arnewood Practice. The receptionist was very quick to identify just how stressed I was and was able to organise a second telephone consultation for an elderly member of my family who needed an urgent alteration to a prescription. We have had excellent service from this surgery over what has been a very difficult 2 years.
Visited December 2023
Review titled Coastal Medical Partnership
Replied on 15 December 2023
Dear Janella, Thank you for taking the time to submit your positive feedback relating to your good service from our reception team. I am pleased to hear that your problem was dealt with promptly, and I will feed back your comments to our reception team which will be much appreciated. Kind regards Helen Annetts Operations Manager.
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Review titled Excellent
Rated 5 stars out of 5
by Dave Hewson - Posted on 23 December 2023
Really lucky to have such a great practice(Barton).Have given excellent support over last few years with ongoing problems I have had,and always very helpful.Even last afternoon before closing for the Festive Season!! Thank you!!!
Visited December 2023
Review titled Coastal Medical Partnership
Replied on 28 December 2023
Good Morning Dave, Thank you for your review, we are so happy that we were able to help you even on the lead up to Christmas! Hope you had a wonderful time! Many thanks Stacey Adams Ops Manager at Barton
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Review titled Declining Quality
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
I received a text message asking me to book a blood test at the practice, which I booked. When I arrived the HCA taking my test asked what I needed and said no request had been received from the GP so they could only test for the same things as last year. The results on the NHS app showed six out of the seven tests were abnormal with one result recommending a referral to a specific service. Despite the results I heard nothing from the practice and no referral was made. It's bad enough that patients are asked to attend blood tests with GPs making no effort to confirm what is required, that's a clerical error. To have tests that come back as "abnormal" with a recommended referral that isn't followed up by the practice is unforgiveable.
Visited November 2023
Review titled Coastal Medical Partnership
Replied on 07 December 2023
Dear patient, Thank you for taking the time to leave your feedback and I am sorry you have not been satisfied with the service you have received. As your review is anonymous I am unable to comment further, but would like to the opportunity to look into what has happened and ensure you get any ongoing care that is required. If you would like us to do this, you can contact myself on kellyanderson@nhs.net or call 01425 201111 to speak to the Operations Manager at the site which you attended. Best wishes Kelly Anderson Business Manager
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Review titled Great Srevice
Rated 5 stars out of 5
by KATHY SPENCER - Posted on 15 November 2023
I have been very impressed by the service Coastal Medical in Spencer Road, New Milton, have given my parents and my husband recently. Sadly, my dad passed away in May 2022 but he received so much help and care from this surgery; this has now been continued with my mother, who is 95 and in a Care Home. She has various medical issues which worry her, but the surgery have been very thorough in trying to help her, carrying out various tests and prescribing medication. They have visited her recently in the Home and been extremely kind and helpful. My husband has also received great service, having found that he has ischemic heart disease which runs in his family. He has received a great deal of assistance, having been prescribed medication and sent for quite a few tests/to see consultants. His medication is constantly reviewed to ensure the best results. I have been quick to moan that I can no longer get an over-60 health check unless I have underlying issues; however, I can weigh myself and do my own blood pressure, and when I requested a cholesterol check, the blood test was carried out very quickly. (My cholesterol is perfect). We have also been called for our flu/Covid injections regularly. We are all very pleased with the service we get from the surgery in Spencer Road.
Visited November 2023
Review titled Coastal Medical Partnership
Replied on 07 December 2023
Dear Mrs Spencer, Thank you for taking the time to leave such positive feedback. We strive to provide all of our patients with the best service we can, and it is lovely to hear of the successes for you and your family. I shall pass your comments on to the team at Spencer Road. Best wishes Kelly Anderson Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
I raised a health problem via econsult in the afternoon of 2nd November; I received a call from the Doctor the following morning requesting a sample which I gave early afternoon on the 3rd November. I then received a call that afternoon to discuss symptoms and treatment leading to a prescription which I filed at the local pharmacy that day. Pleased to say the treatment was successful and the service I received from the Surgery team was exceptional and impressive.
Visited November 2023
Review titled Coastal Medical Partnership
Replied on 07 December 2023
Dear patient, Thank you for taking the time to leave your feedback. We are always aiming to make accessing appropriate healthcare as quick and easy as possible for our patients, and it is great to hear that you have found our eConsult service helpful to achieve this. Best wishes Kelly Anderson Business Manager
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Review titled Lovely staff
Rated 5 stars out of 5
by Karon - Posted on 10 October 2023
I always find the team at New Milton to be helpful, informed and efficient. They make you feel comfortable and I have always received a great service. I have not required an urgent appointment but for blood tests and diabetic checks amazing.
Visited October 2023
Review titled Coastal Medical Partnership
Replied on 07 December 2023
Dear Karon, Thank you very much for taking the time to leave your feedback. We are always striving to provide the best service we can for our patients and it is fantastic to be able to pass such positive comments on to our teams. Best wishes Kelly Anderson Business Manager
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Review titled Haven't been able to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
I booked an appointment after being on hold for 30 minutes and in a queue, the closest appointment was two weeks, not even with my doctor. I go to the doctors on the day, the queue was going out the door, and apparently there was no appointment ever booked. I just tried to phone again a week later. The phone was ringing for 20 minutes, after they finally pick up, they tell me that the computers are broken and that I have to phone back. I asked when, and they hung up on me. I have been going here ever since I was born, and it has been this bad since the beginning of the pandemic. The NHS needs to be funded more so they can hire more staff and doctors.
Visited May 2023
Coastal Medical Partnership has not yet replied.