Christchurch Medical Practice - Ratings and reviews
Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
Today I was seen by the travel nurse at the orchid medical practice. She was so kind and helpful at advising me regarding all the vaccinations I require and administered some whilst I was there. Everything from booking the slot to the actual appointment was so quick, effect and hassle free. I would definitely recommend this practice, staff were all so friendly.
Visited April 2024
Review titled Christchurch Medical Practice
Replied on 04 April 2024
Dear Patient, Thank you for taking the time to review our service. We are delighted to hear that you've had a positive experience. We will pass your feedback on to the teams involved. Best regards, Christchurch Medical Practice.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
Left waiting in reception for 25 minutes to be told the doctor would not do a prescription for my 3 year old who had conjunctivitis. Over the next couple of days it got worse couldn't see a doc we thought he may be allergic to eye drops. Ended up phoning 111 who did mange to get me an appointment to see a doc changed eye drops and told to phone if still worried next day. Was still bad so phoned 15vin queue did econsult told to keep appointment for next day. When we arrived it had been cancelled. When we did eventually get seen the nurse was very concerned and we had to go back next day. Reception staff useless and rude. Very rude to a man, who was clearly having mental health issues, while I was waiting in reception, and basically told him 1st appointment was April and to go home.
Visited March 2024
Review titled Christchurch Medical Practice
Replied on 07 March 2024
Dear Patient, Thank you for taking the time to review our service. We are sorry to ready that your experience fell below your expectation. We appreciate all feedback as this helps us to improve our service for patients. In order for us to investigate what happened, please can you email us on cmp.reception@nhs.net with your and your child's full name and date of birth? Thank you again for bringing this to our attention. Best regards Christchurch Medical Practice
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Review titled Poor care
Rated 1 star out of 5
by Tia - Posted on 29 February 2024
I have been having on/off Uti symptoms since the beginning of 2021. Back in 2021, I used to be able to get an appointment, they would culture my urine and I would receive the correct medication. This however doesn't happen anymore. Since 2023, I have had them come back worse than usual. Each time I fill out an e-consult about my symptoms when they open at 7:30. The nurse will never get back to me till around 5:30/6 that evening or the following day. Each time they will send me a prescription for antibiotics without even culturing my urine or putting it in a dipstick. Furthermore, I cannot take tablets and this I have asked to be put on my notes countless times. Each time I am prescribed antibiotics, they send tablets to the pharmacy. As they don’t get back to me till 5:30/6, the prescription isn’t ready till the following afternoon and I then have to get back in touch with a doctor to prescribe me liquid form which takes another working day to get through to the pharmacy. I have UTI almost every month and every time I am prescribed the same antibiotic and I am building a tolerance to it which is why it’s no longer working and coming back stronger each time. I honestly am having to consider moving doctors surgery as the lack of sympathy and care regarding patients wellbeing is poor on another level. If I could afford it, I would go private, as I cannot live my life wondering when the next surge of pain is going to be or how am I going to get better when the doctors won’t even see me.
Visited February 2024
Christchurch Medical Practice has not yet replied.
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Review titled Will leave as soon as I can get another doctor
Rated 1 star out of 5
by Mark - Posted on 04 November 2023
Cannot get an appointment!!! Filed out econsult form on a Monday and took ten days to receive a call when I was at work, the. A text saying sorry they missed me for my appointment (this was first contact ) and for me to try again if I still wanted to speak to someone, called and cannot get through. Decided to go through Bupa and got a video call with a GP the same day and a referral to a consultant. When in pain you cannot Wait 10 days to speak to someone it’s terrible service and I will leave the practice as soon as I can. I’ve paid into the NHS all my life and cannot even speak to a doctor
Visited October 2023
Review titled Christchurch Medical Practice
Replied on 27 November 2023
Dear Mark, Thank you for taking the time to review our service. I am sorry to hear that your experience fell below your expectation. Usually, once an eConsult is received, the team will review the contents and 'navigate' the concern to the most appropriate service in the most appropriate timeframe. If a matter is not urgent, an appointment (whether phone call or face to face) will be offered for the next available date. We understand it can be frustrating to wait a while for an appointment. We work very hard to review each patient's medical needs to ensure they are treated by the most suitable clinician/service, which helps to keep GP appointments available within the 2 week time frame the government has recently set. With the volume of patients using NHS GP services across the country, we are not able to compete with the timescales achieved by the private sector. Please can you email us on cmp.reception@nhs.net with your full name, Date of Birth and further details of your experience so we can investigate the matter to see how we could have improved your patient journey? Best regards, Christchurch Medical Practice
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Review titled Very poor response to old patient.
Rated 1 star out of 5
by James E Hatton - Posted on 23 October 2023
I have a severe chest infection, breathing difficulties and green sputim. I am normally a very fit man, cycling at least 100 miles weekly. This chest infection has inflicted my health dramatically. I need a GP appointment but negligence this computer system is madness. I certainly don't remember being asked about this new computer system. Very poor patient care and service. May I remind you that you are paid by the NHS to provide an acceptable service to your patients.
Visited October 2023
Review titled Christchurch Medical Practice
Replied on 06 November 2023
Dear James, Thank you for taking the time to review our service. We are sorry to hear that our service fell below your expectation. I can see from your record that you did speak with a receptionist and received an appointment with a GP. I do hope you are feeling better. Dear Janet, Thank you for taking the time to review our service. We are sorry to hear that your experience fell below your expectation. Earlier this year, we communicated the new system to our patients. The government has mandated GP surgeries to introduce new systems to manage demand and patient expectations in light of the increasing pressures on the NHS and healthcare services in the county. By using the new system, we can efficiently identify the needs of all patients and provide the most appropriate service within an appropriate timeframe. This new approach allows GPs to spend more time with patients while utilizing other clinicians who specialize in specific health needs. We do, however, appreciate that this new way of working is not suited to everyone. In these circumstances, patients can call or ask via the Reception desk for an appointment without the need to complete an eConsult. We understand that not everyone may agree with this change in the way General Practice operates. Nevertheless, we remain committed to providing our patients with the quickest and most appropriate medical assistance possible. Best regards, Christchurch Medical Practice.
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Review titled Total lack of communication
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
It would appear there is no way patients are able to speak to anyone only via E consult ! Having put in an E consult some 3/4 weeks ago I am still waiting for a resolution. Referral to hospital incorrectly submitted , I wouldnt have known had I not spoken to the hospital could have been waiting indefinitely for an appointment On contacting the surgery you are not allowed to speak to the doctor : the secretaries; the practise manager , in fact the patients have no redress at all No one appears to be bothered , no one comes back to you Does the practise manager care what is going on ? Clearly no when you read the reviews Such a shame , it used to be a well run surgery
Visited July 2023
Review titled Christchurch Medical Practice
Replied on 19 July 2023
Dear Patient, Thank you for taking the time to provide feedback. We value all feedback, positive or negative, as it helps us to improve our service for patients. We are sorry to hear that you've had a poor experience. Our phone lines are available throughout practice opening hours for queries. I'm sorry that you have not been able to speak to someone on this occasion. Our Practice Manager and Partners care very much about the service and the experience of patients. To help us investigate this matter, please can you send us an email on cmp.reception@nhs.net with your full name, date of birth and a brief description/timeline of events. Thank you again for bringing this to our attention. Best regards, Christchurch Medical Practice
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Review titled Dreadful communication
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Have cause to have contacted gp several times in last few months. Each time has left me in tears. When you finally reach a gp or nurse they are fine but trying to get some response when you are ill, scared or desperate is completely soul destroying. Once my current problem is solved I will definitely endeavour to change practices.
Visited July 2023
Review titled Christchurch Medical Practice
Replied on 13 July 2023
Dear patient, Thank you for taking the time to review our service. We are sorry to hear that you have had a negative experience. We value all feedback as it helps us to improve out patient journey. To help us look into your experience, please email us on cmp.reception@nhs.net with your Full name and date of birth along with details of your experience. Best regards Christchurch Medical Practice
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Tried to ring to speak to some on advice of a paramedic but that is not possible, directs you to e consult which takes up to 3 days to get a response. There are options to complete e consult over the phone or another option to speak to a person but these are constantly engaged. Its almost like patients are an inconvenience. Appalling service and would not recommend to anyone. Taking steps to move to another surgery
Visited May 2023
Review titled Christchurch Medical Practice
Replied on 10 May 2023
Dear Patient, Thank you for taking the time to provide feedback of our service. We are sorry to hear that you have had a negative experience. We have recently introduced the use of eConsult for appointments to manage the demand on our phone lines and appointments. The eConsult submissions are monitored by our dedicated Care Navigation team who will identify any submissions that need urgent attention with an appropriate clinician. This has helped us to navigate our appointment requests to ensure that our patients with urgent needs are offered care in an appropriate timeframe. We are aware that our phone lines are very busy, and we encourage our patients to get in touch using other methods if they are able to keep the lines available for those who need to get in touch urgently or who need additional support. We would like to assure you that our patients are not an inconvenience. We frequently review feedback to work on improving our service for our patients. Please do submit an eConsult or contact us if you still require medical advise from the practice. Best regards Christchurch Medical Practice
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Review titled Caring practice
Rated 5 stars out of 5
by Dawn Allan - Posted on 16 May 2023
We have been patients of the Barn Surgery for over 30 years. As far as we are concerned, the treatment we have received has been first class from all the receptionists, phone amswerers, blood testers,practise nurses, doctors and all the back room staff. Ofcourse like everyone else there have been one or two slip ups but as far as we are concerned we ate very happy, contented patients, very grateful to Christchurch Medical Practice.
Visited May 2023
Review titled Christchurch Medical Practice
Replied on 17 May 2023
Dear Dawn, Thank you for taking the time to provide feedback on our service. We love to hear about positive experiences from our patients and we are so pleased to hear you are happy with our service. We will pass your kind words on to the team. Best regards Christchurch Medical Practice
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Review titled Dreadful
Rated 1 star out of 5
by martin bevan - Posted on 26 April 2023
Orchard surgery used to be great not now New system a joke it's all very well seeing a nurse but no Doctor's why the system is a shambles. I feel very let down try to book a appointment on line waste of time as for phoning be prepared for a long wait.
Visited April 2023
Review titled Christchurch Medical Practice
Replied on 02 May 2023
Dear Mr Bevan, Thank you for taking the time to provide feedback. I am sorry to hear that you have had a negative experience. We understand our phone lines are busy, thus encourage patients who are able to get in touch by other means. We are aware that there is an exceptional demand on GP appointments which outweighs capacity. This is the main reason that we have adopted a new system of requesting appointments. This will enable us to navigate patients to the most appropriate help in the most appropriate time frame, in turn making more GP appointments available. We understand that our phone lines are busy, and we are hopeful that more and more patients will start to use our online platform for submitting appointment requests, thereby keeping our phone lines open to those who need to get in touch to request an appointment. We are continually looking at different technologies to assist with the patient journey. If you require any help with our online platform, please come along to our digital Drop-in Session which run alternate Fridays. Best regards Christchurch Medical Practice