Mitcham Family Practice - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Omare - Posted on 18 April 2024
I booked an appointment for today and I was very happy with the attendance and respond and this is not the first time they have responded so well to me. Thank you Mitcham family practice n for your good work. Keep it up
Visited April 2024
Mitcham Family Practice has not yet replied.
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Review titled Shocking (lack of) advice from the nurse
Rated 2 stars out of 5
by Anonymous - Posted on 09 April 2024
After having a series of blood tests I was advised that my cholesterol level was slightly elevated. Today the nurse called me. I asked "what should I eat less of?", they replied "Google your food". I was shocked and asked if they could be more specific. I was then told "eat less cheese" - when I said I didn't eat much hard cheese, the response was "just eat less of it". What sort of medically-informed advice is this? I am aghast that I have waited weeks for a call with a nurse to discuss this and that is what I am told. This is literally less advice than I would get from Google - no wonder people self-diagnose from the internet - it seems they are encouraged to do that by Mitcham Family Practice medical staff.
Visited April 2024
Mitcham Family Practice has not yet replied.
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Review titled Poor service for mental health
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Had a mental health breakdown to which I called the practice to get an emergency appointment. They said they have no appointments available. I reiterated that my life is on the line and need to speak with someone to which I was finally offered an appointment two days later. This then lead to a one hour wait in the waiting room from my morning appointment.. how can you run behind from morning appointments?! This isn’t the first time that I’ve had to wait around in the waiting room. Poor service and not much empathy from the doctor or receptionist either
Visited August 2023
Mitcham Family Practice has not yet replied.
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Review titled Shocking staff
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
Called them at 8am, 4th in the queue so hold on... 20 mins later starts ringing...another 15 mins of ringing, nothing so I gave up. Called them again and magically it was answered straight away?? however, all appts had gone. I asked how that was possible when I was 4th in line at 8am. Receptionist said they had 5 phones and that is why??? What does that even mean! She clearly couldn't understand what I was saying and frankly sounded like she didn't care. This used to be a reasonable practice but now it's shockingly bad. Very sad state of affairs.
Visited November 2022
Review titled Mitcham Family Practice
Replied on 19 December 2022
Dear Patient, Thank you for your feedback. I am sorry to hear about your recent experience with practice phone system. Practice have installed a cloud based new phone system recently which has ten lines. It puts patients in a queue system until phone is answered by a receptionist. Unfortunately by the time your phone was answered all appointments had gone. We are currently reviewing and monitoring the new system if it does work for patients. Thank you for the feedback which we will take into account. Kind Regards, Practice Manager
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Review titled Poor Service
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
Since Covid its been impossible to get an appointment. You are advised to phone at 8am, you phone and hold for 20 minutes and are then told the GP is fully booked and you have to try another day. Alternatively if you want to book an advance appointment in a few weeks time. If you are feeling really ill, you are better off just phoning the undertaker
Visited October 2022
Mitcham Family Practice has not yet replied.
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Review titled Most disappointing
Rated 1 star out of 5
by Vivek Khanna - Posted on 26 January 2023
I have had a super frustrating experience, There is no attention, the doctor missed Tele appointment and failed multiple times. When they miss appointment, they rebook for after 7 to 15 days without caring that patient needs attention.There is a monthly recurring appointment from doctor for which I never received any callback. Surgery staff is also fedup with the doctor
Visited September 2022
Mitcham Family Practice has not yet replied.
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Review titled Useless just isn't the right word
Rated 1 star out of 5
by Daniel - Posted on 08 August 2022
I've waited a year since joining for them to get my records from another surgery, I haven't had my repeat prescription issued for just over a year. I usually have regular blood tests, in which haven't been organized ever at this surgery. The general attitude is very relaxed and negligent at best. When I finally got an appointment through management the nurse cancelled it, without even leaving a message on my answering machine. If you like wasting time give them a try.. I wish I never bothered.
Visited August 2022
Review titled Mitcham Family Practice
Replied on 09 August 2022
Dear Daniel , Thank you for your feedback. I would like to apologies for your experience at the Surgery. I would like if you could contact me at the Practice so I can get more details to look in to this. Please contact the practice and ask to speak to the Practice Manager. Kinds Regards Savita Lall