Lambton Road Medical Practice - Ratings and reviews
Reviews
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Review titled Well run practice with thorough doctors and nurses
Rated 5 stars out of 5
by Tanya Withers - Posted on 04 February 2024
For both GP appointments and seeing the nurses for procedures (blood tests, vaccinations, etc.), I have always received excellent care. The GPs have always been extremely thorough and have been quick to refer me to specialists when needed. Generally I have been able to get an appointment on the day / following day if I felt the issue was more urgent. A very well run surgery especially at a time when many people in the country are complaining they struggle to get an appointment. Thank you.
Visited January 2024
Review titled Lambton Road Medical Practice
Replied on 05 February 2024
Dear Miss Withers, thank you so much for adding your comments to our NHS choices page. We really do strive to offer our patients ease of access, offering many ways to book appointments with a multi-disciplinary team and we are so pleased it is working for you! I will ensure this feedback is passed onto the team :) Kind Regards, Laura Bourne Practice Manager Lambton Road Medical Practice
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Review titled Excellent Practice
Rated 5 stars out of 5
by Tracy Gaskin - Posted on 14 December 2023
I joined this practice in June of this year and I can honestly say that the practice is amazing. Great doctors and friendly helpful and efficient staff. I am so glad that myself and my husband registered here as they have been brilliant with my husband who was diagnosed with cancer in June of this year.
Visited December 2023
Review titled Lambton Road Medical Practice
Replied on 15 December 2023
Dear Tracey, thank you for taking the time to leave your feedback on your experiences with us at Lambton Road Medical Practice. I am glad we have been able to provide you good quality care during what must be a difficult time for you both. I will ensure this is fed back to all the staff. Merry Christmas! Laura Bourne Practice Manager Lambton Road Medical Practice
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Review titled Great practice, lovely staff
Rated 5 stars out of 5
by Katy S - Posted on 20 November 2023
I've just moved to the area and was advised to register with Lambton Road. I've had contact with 3 GP's, one trainee, one ?locum and one partner/salaried GP. On each of the contacts I've had, I have been able to discuss my concerns, I was listened to and I've had the best treatment from any surgery I've been in before. The availability of appointments with any given/specific GP is fantastic. For ongoing issues I've seen the same GP a few times and for urgent on the day I've been seen within hours. The continuity is good. Reception staff have been good, though I do everything I can online. When I've phoned up, they've been polite, courteous and helpful.
Visited November 2023
Review titled Lambton Road Medical Practice
Replied on 21 November 2023
Thank you so much for your feedback. We have tried to ensure that access is key for our patients and have made efforts to make our online bookings easier to navigate and book. I am pleased you can see the efforts made by all. I will of course pass your positive feedback onto the team. Kind Regards, Laura Bourne Practice Manager Lambton Road Medical Practice
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Review titled Average - gone downhill
Rated 2 stars out of 5
by Anonymous - Posted on 18 August 2023
Lambton Road used to be very good, but their patient standards have unfortunately been dropping. Example - I recently came in for a blood test, for which I was four minutes later than the 10-minute grace period. I was told the nurse did not want to see me anymore, and they sent me away. Of course it’s the patient’s responsibility to be on time, so I apologised. I also explained I could not find parking (I had to drive due to injury) - and ultimately parked somewhere risking a ticket. I offered to wait longer, but still no mercy. For a blood test that takes a few minutes, I find it a bit shocking to treat patients like this. To interpret their policy this black and white is silly. They would have been able to do another patient for a blood test in the mean time anyway - as there is always a queu and patients have to wait (no excuse for me not to be on time though). I had to rebook. The phone wait and wait lists here are long - some of the longest I’ve experienced. Just to get a simple blood test appointment can take weeks these days. Not ideal if a patient is trying to get their health checked, and this could have easily been avoided by being a little bit more flexible.
Visited August 2023
Review titled Lambton Road Medical Practice
Replied on 07 September 2023
Thank you for taking the time to inform me of your concerns. I will liaise with the clinician and the team on the day to find out what happened. We do try to be as flexible as possible but there are times we are unable to fit in late patients especially if this has a knock on effect to others, but we do generally try to fit patients in where possible. In regards to queues at the desk, we also have automatic check in screens located in reception for patients to use should the front desk be busy. We review our telephone wait times bi-monthly to ensure patients are treated quickly and efficiently, and I can confirm that the phone wait times are the lowest they have been for quite period of time. I would be happy to discuss your concerns further with you, please contact me via our Practice email address: swlicb.correspondenceH85051@nhs.net Kind Regards, Laura Bourne Practice Manager Lambton Road Medical Practice
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Review titled Very low standard of patient care
Rated 2 stars out of 5
by Anonymous - Posted on 28 June 2023
It is impossible to get an appointment. It is a different locum every time. During my last visit, I asked them for a copy of my blood test results. The doctor said "here you go, knock yourself out" as they gave me the printout.
Visited March 2023
Review titled Lambton Road Medical Practice
Replied on 15 August 2023
Thank you for taking the time to feedback about your recent visit. I do apologise that you had difficulties booking an appointment with us. We do have different methods of booking to aide patients making appointments. We have appointments available on the phone, in person and we have also increased our online availability for appointments. If you would like us to set you up for online access please do not hesitate to contact the Practice. I would like to investigate the comments made to you in response to your request for your results further. If you wish to disclose information please don't hesitate to contact me or the Office Manager via the Practice or on through our Practice email address: swlicb.correspondenceH85051@nhs.net Kind Regards, Laura Bourne Practice Manager Lambton Road Medical Practice
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
Accompanied a relative to the surgery this morning, was welcomed by a wonderful receptionist who was friendly, caring and enthusiastic to help. The doctor was excellent taking time showing patience and attention to all concerns Fantastic service (and in such difficult times) very grateful
Visited January 2023
Review titled Lambton Road Medical Practice
Replied on 15 August 2023
Thank you for the brilliant feedback. We are always striving to do our best and it's much appreciated when it is noticed. I will pass on your comments to our clinical and non-clinical teams. Kind Regards, Laura Bourne Practice Manager Lambton Road Medical Practice
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Review titled Awesome Practice
Rated 5 stars out of 5
by Amanda Conradt - Posted on 23 October 2022
I had a cervical smear appointment Saturday 22nd October at10.15am. It was the type of appointment I dread and put off, but the nurse practitioner was awesome! Put me completely at ease and I got my flu jab too! Thank you
Visited October 2022
Review titled Lambton Road Medical Practice
Replied on 15 August 2023
Dear Amanda, Thank you for informing us of your visit to Lambton Road Medical Practice. I am glad the Nurse put you at ease during your consultation and I will ensure this feedback is passed onto our Nursing team. Kind Regards, Laura Bourne Practice Manager Lambton Road Medical Practice
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Review titled The Best
Rated 5 stars out of 5
by Ms Hizzy - Posted on 15 August 2022
I am a long term patient at Lambton Road Practice and my care has consistently been excellent (Referrals, procedures, support, prescribing and general care). I can honestly say that I would not want to go to another Practice. I have been looked after so well and all staff have been gracious, kind and great listeners. A busy practice and yet the staff will do their utmost to see needs are met. I trust them implicitly. I have a nephew moving to London next month (nearby) and have told him to register with Lambton Road. Thank you Lambton Road team.
Visited August 2022
Review titled Lambton Road Medical Practice
Replied on 24 August 2022
Thank you for your kind comments Ms Hizzy. We always strive to deliver the best for our patients and it’s always great to hear that it is noticed. I will ensure the positive comments are passed onto the team.
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Review titled Excellent temporary patient care
Rated 4 stars out of 5
by A James - Posted on 23 August 2022
Had to register my son as temporary patient and was really pleased with the care he received. Doctor’s call was prompt and helpful, thoroughly addressed my concerns, and provided me with the medication he needed.
Visited August 2022
Review titled Lambton Road Medical Practice
Replied on 24 August 2022
Thank you for your positive feedback this is really pleasing to hear, I will ensure this is feed back to the team.
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Review titled Terrible practice no compassion
Rated 1 star out of 5
by Lisa Marie Denver - Posted on 02 August 2022
The service and processes of getting an appointment are awful. I was in deep pain and was waiting for a very long time to speak to anyone I was on the phone from 8am to 10am and still didn't get an appointment. Was unable to book in advance. I will find a new practice -10 for this practice The team are too busy and like robots No compassion at all
Visited August 2022
Review titled Lambton Road Medical Practice
Replied on 24 August 2022
Dear Ms Denver, thank you for informing me of your difficulty in getting appointment when it was needed. I will review the call and investigate what happened with your appointment request and revert with my findings. I apologise for the difficulties you faced when trying to make an appointment.