Benhill & Belmont GP Centre - Ratings and reviews
Reviews
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Review titled Very disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2024
I called the gp today and the receptionist was very rude and nosey, I was calling to book an appointment for my 12 week old son and his breathing and I was told that his breathing is not an urgent matter and that it can wait for the next appointment which is in 2 weeks time, it’s absolutely ridiculous! She was trying to say what it could be and all for I know she is a receptionist not a doctor! I am very very unhappy with the experience I have had today!
Visited April 2024
Review titled Benhill & Belmont GP Centre
Replied on 08 April 2024
Dear Patient, I am very sorry to hear that you were not happy with the service provided by the practice. Our team answering the telephones are Care Navigators and have had training to enable them to signpost patients to appropriate services. Unfortunately we only have have a limited daily emergency capacity and when this is reached to remain safe, and provide the best service for our patients we do sometimes have to signpost to alternative NHS resources. I am very sorry that you were not happy on this occasion. If you would like to contact me directly I would be more than happy to investigate your direct concerns further. Unfortunately despite much research within our recorded call system I am not able to identify your call or the situation to which you refer anonymously, however as said, I would be more than happy to follow up if you feel this would be helpful. Many thanks Dawn Dennis Practice Manager
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Review titled Always been cared for well
Rated 5 stars out of 5
by Paul bellingham - Posted on 13 March 2024
Kind helpful and caring to my whole family follow up on blood test called to advise and set up new test
Visited January 2024
Review titled Benhill & Belmont GP Centre
Replied on 15 March 2024
Dear Patient, Thank you so much for taking the time to share your positive experience of our practice. I will ensure this is shared with both our clinical and non clinical team. We try very hard to provide the best care to all our patients. I am very pleased to hear that you and your family are happy with our services. Many thanks again Dawn Dennis Practice Manager
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Review titled Misinformation given and very poor service
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
Telephone staff gives misinformation about the timing after checking in the system so I had to go through again the booking process and they don’t care about it. very poor service by the staff not showing interest on the patients concern.
Visited June 2023
Review titled Benhill & Belmont GP Centre
Replied on 27 June 2023
Dear Patient, I am sorry that you are not happy with the service provided by the practice. We try very hard to ensure we provide the best service to all our 12500 patients and I am sorry we are not up to our usual standard on this occasion. Without further information unfortunately I am unable to investigate your concerns further. Should you wish to discuss this with me directly please do not hesitate to contact me at the practice. Dawn Dennis - Practice Manager
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Review titled Poor practice, poor bedside manner
Rated 1 star out of 5
by Christopher Hancock - Posted on 21 April 2023
This GP has very rude staff. Called regarding an issue with my foot, in which a concerning growth was getting larger and was accompanied by pain. Eventually the GP arranged a phone appointment (inappropriate as you need to visually inspect the affected area). Was told to send images to the doctor via a snail address that was alledgly on their website which it was not. Called again to get the email only to be given an incorrect email. Doctor asked me to remind them in case they forget in 2 weeks time. Very dismissive. I would not recommend this GP.
Visited April 2023
Review titled Benhill & Belmont GP Centre
Replied on 27 June 2023
Dear Patient, I am sorry that you are not happy with the service provided by the practice. We try very hard to ensure we provide the best service to all our 12500 patients and I am sorry we are not up to our usual standard on this occasion. Without further information unfortunately I am unable to investigate your concerns further. Should you wish to discuss this with me directly please do not hesitate to contact me at the practice. Dawn Dennis - Practice Manager
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Review titled Great Experience
Rated 5 stars out of 5
by Amber - Posted on 27 January 2023
I am a new patient, and have had a great experience so far. I reported a health concern on Jan 4th, within 3 weeks I have had blood tests, follow up appointment in person, and a referral to a hospital appointment. The GP in person appointment lasted over 20 mins, and the doctor listened to a few different concerns. Highly recommend.
Visited January 2023
Review titled Benhill & Belmont GP Centre
Replied on 31 March 2023
Dear Patient, Thank you for taking the time to provide a review for our practice. It is very much appreciated. As a team we try very hard to provide the best service to our patients, and this has been even more challenging with the recent excessive demand. I will ensure that your positive comments are passed onto all of the team. Many thanks again Dawn Dennis - Practice Manager
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Review titled Being ignore resulting to call 111 for help
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
Very disappointing experience after the phone appointment. Doctor was showing No patient and care. GP didn’t follow up and help. Appointment on Wed asking help for hurted arm and swelling finger, photos sent on Wed & Thu with no reply. Called GP on Fri morning and being ask to call after 2 pm and try if there are space afternoon. Pain extended to hand and cannot sleep whole nights of Thu and Fri. Eventually, as recommended by pharmacy, called 111 for help, and kindly arranged face to face appointment on Sunday for appropriated prescription and help by another GP.
Visited October 2022
Review titled Benhill & Belmont GP Centre
Replied on 31 March 2023
Dear Patient, I am sorry our service was not up to our usual standard and that you were not happy with the service provided. Unfortunately we are not able to provide unlimited appointments and on most days demand outweighs supply. We have limited capacity. I am glad you were able to resolve your issue by gaining an appointment through the extended access hub. If you would like to address your concern directly then please do contact me. Many thanks, Dawn Dennis - Practice Manager.