FRANCIS GROVE SURGERY - Ratings and reviews
Reviews
-
Review titled Great practice.
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
This surgery is just outstanding. I have always had a good experience with them. Specifically more recently I have been able to see the menopause nurse who helped me start HRT and eventually referred me onto the menopause GP. Who offers an incredible service for women struggling. I have been out of sorts for over a year until now. Very happy and lucky to have access to such a good practice.
Visited April 2024
FRANCIS GROVE SURGERY has not yet replied.
-
Review titled Superb Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
I find most nurses exceptionally friendly and authentic as well as knowledgeable. I have never had a bad experience in the 20years I have used the service, except once, when the mistake was acknowledged and the correct procedure followed in order to repair the situation. Honesty, an authentic apology and everything done to put things right made things much better. I'd like to say that this is also the experience of my family, though lack of resources such as long term trauma aware groupwork and therapy are not the fault of the practice, rather of funding within the system, Francis Grove does a wonderful job with what they have.
Visited April 2024
FRANCIS GROVE SURGERY has not yet replied.
-
Review titled Efficient, helpful, friendly
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
Great practice. The online system for requesting appointments is really efficient - one appointment was arranged same day, another for the following day. Doctors and nurses are friendly and thorough
Visited April 2024
FRANCIS GROVE SURGERY has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Fabricio - Posted on 01 May 2024
They helped my wife even she doesn't speak English. The doctor was very patience with my daughter. The receptionist were very helpful and friendly.
Visited April 2024
FRANCIS GROVE SURGERY has not yet replied.
-
Review titled Blood pressure medication
Rated 5 stars out of 5
by Ian Ruggles - Posted on 09 March 2024
Had a consultation with a pharmacist to discuss changing my blood pressure medication in order to counteract light headedness
Visited March 2024
Review titled FRANCIS GROVE SURGERY
Replied on 11 March 2024
Dear Mr Ruggles, thank you for your review and for taking the time to share your experience with the practice. Best Wishes Lynsey Practice Business Manager
-
Review titled Medication consultation
Rated 4 stars out of 5
by Ian Ruggles - Posted on 19 March 2024
I met with a pharmacist to try and resolve some problems I was having with my blood pressure medication. We found a way forward
Visited March 2024
FRANCIS GROVE SURGERY has not yet replied.
-
Review titled test result
Rated 5 stars out of 5
by Peter West - Posted on 26 March 2024
Received a telephone call to make an appointment very soon after my ultrasounds results came in. Was offered a face to face appointment in a few days time with an experienced doctor. We discussed my condition in considerable detail and he carried out a very thorough examination. I was referred for a hospital appointment. I felt the doctor listened carefully to thoughts on my somewhat complicated case and used his considerable experience to choose a good course of action.
Visited March 2024
FRANCIS GROVE SURGERY has not yet replied.
-
Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2024
I received an excellent response when booking an appointment. On the day of my appointment the doctor whom I consulted gave me excellent advice and treatment . The receptionist on duty was extremely helpful.
Visited February 2024
Review titled FRANCIS GROVE SURGERY
Replied on 07 March 2024
Dear patient, Thank you very much for your feedback, i will share it with the team. I'm glad we delivered a good service and we appreciate you sharing your experience. Kind Regards Lynsey Practice Business Manager
-
Review titled Needs more training
Rated 3 stars out of 5
by Anonymous - Posted on 09 February 2024
Unfortunately the nurse for blood testing didn’t seem experienced and had to go to Nelson as they weren’t able to manage to find the vain. Another more experienced colleague should have been available to help as I had to waste hours for another appointment at the Nelson as I had taken day off work to do this otherwise had to wait another week to make a new appointment
Visited February 2024
Review titled FRANCIS GROVE SURGERY
Replied on 07 March 2024
Dear patient, thank you for your feedback. Delivering a phlebotomy service is still relatively new for the practice, previously St Helier used to run a clinic daily with us but they had to withdraw it unfortunately. Over the last 9 months we have trained and supported 3 members of our team to become phlebotomists. So all of the phlebotomist's are still relatively inexperienced, some more than others. However we hope with time and more clinics their skills will hone. All of the phlebotomists actually have a really good rate of successful blood draws, in the region of 95% but in line with our procedures they are only allowed 1 attempt in each arm and then they have to advise patients to go to the Nelson. Apologies that your time was wasted on this occasion. Kind Regards Lynsey Practice Business Manager
-
Review titled Efficient service
Rated 5 stars out of 5
by Dave Horsefield - Posted on 07 March 2024
I was in pain with my leg,the doctor saw me in the same day,and they followed up to make sure I was improving
Visited February 2024
Review titled FRANCIS GROVE SURGERY
Replied on 07 March 2024
Dear David, Thank you so much for your feedback and leaving a review. I'm really pleased you were happy with our service and hope your leg continues to improve Best Wishes Lynsey Practice Business Manager