BEDFORD HILL FAMILY PRACTICE - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Emma - Posted on 06 June 2023
I was contacted by the GP to make a non-urgent appointment and used the E consult service to book. I was given a face to face appointment very quickly and the doctor was extremely helpful. My whole family has always received excellent care at this practice and we all feel very spoiled and grateful
Visited June 2023
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 09 June 2023
Thank you for your lovely review. We are really glad that you are pleased with the e-consult service. I will pass the feedback on to the rest of the team. Regards Practice Manager
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Review titled Very supportive
Rated 5 stars out of 5
by Mark J - Posted on 17 May 2023
Very efficient visit, on time and easy to navigate. Well looked after and answered all questions leaving feeling well looked after
Visited May 2023
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 18 May 2023
Thank you for your kind review. We are really glad that you felt well looked after. Regards Practice Manager
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Review titled Accessible GP
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2023
I was able to arrange a F2F appointment within a fortnight / The appointment was on time / A way forward was agreed.
Visited May 2023
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 15 May 2023
Thank you for your feedback. I will be sure to pass this on to the rest of the team. Regards Practice Manager
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Review titled Receptionist who can make or break a practice’s reputation
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
The nature , kindness, politeness, efficiency and extra effort of the receptionist this morning was far beyond expectations making what could have been embarrassing experience a pleasure I’m one patient who will happy to return to the surgery for what ever reason if this is to be the way patients are treated, thank you, Pamela.
Visited May 2023
BEDFORD HILL FAMILY PRACTICE has not yet replied.
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Review titled Awful Practice - badly managed
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
I called up at 8am to book a GP appointment for my 5- year old son. Asked for a face to face and was given a 10am slot. No issues with this. I arrived with my son at 9.45 and registered. Sat waiting. At 10.45 I asked why the delay and the receptionist confirmed I was confirmed and should be soon. 11.15 (90 mins after arriving) I was told that the appointment would be by telephone and not face to face. I asked if I could be squeezed in but was given a blunt No. Then was told I would be called by 6pm. I saw how some of the people there (some elderly) were spoken to and treated. Shocking. This is my 3rd visit where it gets worse. I will be moving to another practice. Awful Practice.
Visited April 2023
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 28 April 2023
Dear patient. Thank you for your feedback and am really sorry that you had a poor experience at Bedford Hill Family Practice. We always strive to do our best to help patients and are saddened when things don't go as planned. As discussed with you over the telephone, we were notified by the out of our service that you needed to contact the surgery within 24 hours. After receiving the message from the out of hours service, a GP tried to call you on two separate occasions that day to triage and get more information about your son, but unfortunately the call went straight to voice mail. Again, I'm really sorry you felt let down, but am glad that your son was seen by a GP. If you would like to discuss further, please call the surgery and ask for the Practice Manager. We use patient feedback as an opportunity for reflection and learning and will no doubt do the same with your feedback. Kind Regards Practice Manager
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Review titled Poor communication
Rated 1 star out of 5
by Morgan - Posted on 02 May 2023
The GPs at this practice are generally good, but are badly let down by extremely poor communication via the administrators. One example of this is that I was told twice last week that I needed a GP consultation to change the formulation of a medicine I regularly take, only to discover today that my request had actually been processed already and a prescription had been waiting at the pharmacy for me for a week. I have been in desperate need of this medicine. No one thought it necessary to tell me that this had been done, despite having been in correspondence on this matter all week. This is just one in a list of examples of similarly poor communication from this practice. For this reason I cannot recommend Bedford Hill Family Practice to new patients.
Visited April 2023
To report this as unsuitable, please contact the service desk
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 20 July 2023
Dear patient. Thank you for your feedback. I am really sorry that you felt let down by the administration team at the practice. We always aim to do our best to help patients and are saddened when things go wrong. Unfortunately you didn't leave your name so I am unable to investigate your specific query. If you like to discuss this matter further, please call the surgery on 020 8673 1720 and ask for the Practice Manager. Kind Regards Donavan Sunkur Practice Manager
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Review titled Good responsive Practice
Rated 5 stars out of 5
by Jenny Purkis - Posted on 09 May 2023
I contacted the GP via the link to an on line form on which I described my symptoms. A GP rang me and arranged a face to face appointment that morning. I was reassured to be seen so promptly. I was suffering from a persistent high temperature headache and rash.
Visited March 2023
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 12 May 2023
Thank you for your positive feedback. The new e-consult system at Bedford Hill Family Practice is another handy way of contacting the GP Practice, particularly when the telephone lines are busy. We are so glad you found the experience responsive. Thanks Practice Manager
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Review titled Fantastic staff
Rated 5 stars out of 5
by Melissa Rutland - Posted on 20 April 2022
This has been my gp practice for 30 years and all the staff and doctors have been absolutely fantastic to me and my family. They are helpful, they listen and the receptionists are always ready to listen and organise appointments immediately with the doctors who have been so wonderful to us all. I feel extremely lucky to be a patient of this practice. Thank you to all the staff for doing a great job. It is so appreciated.
Visited April 2022
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 21 April 2022
Dear Melissa Rutland Thank you so much for your lovely comments about our staff and doctors. We often only hear about things that don’t go so well, especially during the Covid Pandemic, so it is always refreshing to receive positive feedback about our service. I have passed on your feedback to everyone concerned as it is hugely motivating to be told when we do things well. Thank you The Practice Manager
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Review titled Let down
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2022
I have personally felt let down by the practise each time I come into contact with them which is a shame as one of the nurses there is absolutely amazing. First it was loosing my bloods and having to come in twice for blood tests which prolonged my diagnosis and then I was left frustrated with having telephone consultations with one Dr to be told by another Dr at the same practise that I should never have had a telephone consultation as I really needed to be seen to diagnosed. The wait list for appointments whenever I’ve called as been 3 weeks + and if you need a same day appointment you may as well skip and call 111 instead as the practise are full by 08:01 though I’ve had occasions even when 111 have arranged an ‘emergency call’ I have not received any call backs. This has happened to me twice. Perhaps I’ve had bad luck and bad timing with extremely busy times I’ve been in contact them with but I feel like everything is much harder than it needs to be. I’m in the process of moving surgeries and for the first time in my life it’s because of the surgery and not because of a house move. I come from a family of NHS staff and understand the pressures but it’s my health that has been affected.
Visited April 2022
Review titled BEDFORD HILL FAMILY PRACTICE
Replied on 09 May 2022
Dear patient. Thank you for your feedback. I am really sorry that you have had a poor experience at Bedford Hill Family Practice and am saddened that you have decided to move surgeries. I would love the opportunity to discuss this matter with you further and hope that you call the practice and speak to me, the practice manager. We use patient feedback as an opportunity for reflection and learning and will no doubt do the same with your feedback. Kind Regards Practice Manager