Wandsworth Medical Centre - Ratings and reviews
Reviews
-
Review titled Still waiting
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
Completed online form for medication, only 1 was prescribed. Phoned the surgery receptionist said she would bring this to doctors attention and doctor will contact me or send prescription to pharmacy. Check with pharmacy no prescription received. Phoned surgery spoke to another receptionist who repeated the rhetoric of the previous receptionist, and I'm still waiting. This practice has changed immensely in years gone by it was possible to see a gp without having to complete a longwinded form, personal experience suggests this system is not an improvement in how things used to be. Is it not common courtesy for someone to get back to you when you are told that they will? Would it not be advisable for someone to explain why you have not been prescribed the painkillers you requested several days ago? What would WMC suggest patients in need of painkillers do if they have requested them and followed it up with not 1 but 2 phone calls enquiring about them only to still be left waiting? Clearly something going on here, however they appear to have forgotten to relay this to me the patient.
Visited November 2023
Review titled Wandsworth Medical Centre
Replied on 02 January 2024
Dear Patient, Thank you for your feedback. We are saddened to learn that your prescription request for a painkiller was not done in time, and you did not receive a call back as requested. We are very sorry to learn that you found a new triage system unhelpful. Please get in touch so we could discuss your recent experience in further detail. I would like to let you know that we have added a new 2-minute video tutorial about how to file a new on-line request to our website and strongly encourage every patient to watch it before they request an appointment. Yours Sincerely, Arleta Morgiel Practice Manager
-
Review titled Contraceptive pill
Rated 3 stars out of 5
by Anonymous - Posted on 27 November 2023
I saw someone left a complaint about problems accessing the contraceptive pill at this surgery - and I have too! I’ve been repeat prescribing the pill for about 2 years and didn’t have a problem when it was done with paper, always got my pills within about 2 working days. However, over 2 weeks ago I put in a request online, the GP didn’t receive anything. Tried again on the online form - still nothing! After going into the surgery they’ve now sent me something direct to fill in, which I’m hoping (nearly 3 weeks later) will mean I get the pills. If not, I’m about to have to buy them online which isn’t ideal but I’m about to run out. It’s really really poor to be unable to have access to easy contraception - there is clearly a fault with your online contraceptive pill form. Please fix it ASAP.
Visited November 2023
Review titled Wandsworth Medical Centre
Replied on 02 January 2024
Dear Patient, Thank you for your feedback and I am very sorry to learn that you have had an issue with requesting your oral contraceptive pill on-line. We understand that it must have been a delay with your on-line repeat prescription request for the oral contraceptive pill. I would like to confirm that the paper oral contraceptive pill form has been recently replaced with a new on-line questionnaire that must be completed and submitted by patient so the clinical pharmacists could assess if it is still safe to prescribe it. We are very sorry for your negative experience at the Practice and do hope that you will get in touch so we can investigate your complaint in further detail and why your on-line request was not done in time. Yours Sincerely, Arleta Morgiel Practice Manager
-
Review titled No care for contraception
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
I am going travelling for 8 months tomorrow. When I was due for my contraceptive pill repeat prescription at the end of July/early Aug, I requested many times that I receive additional months worth of pills so that when I am travelling with my boyfriend I am protected; I have also been on this pill for over 8 years and I don’t really want to come off it for hormonal reasons. I had many issues with requesting repeat prescriptions on the online system. I had to go into the practice twice and show them that I was doing it correctly but it still never showed my request in the system. I then completed a paper form, adding my request for additional months, but when I collected it, I only received 3 months worth. The pharmacy told me to contact them 2 months before I go to request additional pills, which I did and they then contacted WMC. To achieve this, I had to fill out another form to answer a few GP questions which I did straight away. When I collected again - still not enough pills. I called the surgery again last week to get a request to send it to a different pharmacy as I was leaving London. When I went to see if they had arrived, they hadn’t. I am going away tomorrow with not enough pills to last me the trip. Absolutely abysmal that it’s so difficult to get contraception and having to waste so much time trying to get a simple request. I have never had issues at any previous doctors getting more than 3 months of pills. Will definitely tell all of my friends to avoid this practice. Surely you should be doing more to make contraception options accessible amongst young people?
Visited September 2023
Review titled Wandsworth Medical Centre
Replied on 06 October 2023
Dear Patient, We are very sorry for your negative experience at the Practice and the way your prescription request for a contraceptive pill has been handled. We agree that contraception options should be easily accessible amongst young people. Therefore, our policy is to issue a 12-month supply of contraception, if it is clinically safe to do so. An issue with your request and the way it was handled must have been an administrative error and it is unacceptable. We would like to reassure you that we will evaluate our processes so that this does not happen again. If you would like us to investigate your complaint in further detail so we could fully respond to your concerns, please do get in touch on your return. Yours Sincerely, Arleta Morgiel Practice Manager
-
Review titled Very rude lady on reception
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2023
I’ve been going through a very difficult health scare and called in to get a timeline on when my tests are due. The demeanour of the lady on the phone was appalling. Seemingly like I’ve intruded on her day she just conveyed the message of ‘how are we supposed to know’ and just appeared to want to get me off the phone. No empathy of the caller and actually hung up on me without a goodbye. Incredibly unfriendly and not someone who should ever be speaking with patients at times we’re just seeking clarity. Doctors have been fantastic. This woman (I could point her voice out) does not represent the practice well at all. I actually feel unhealthier just from talking to her. Fowl experience
Visited March 2023
Review titled Wandsworth Medical Centre
Replied on 03 April 2023
Dear Patient, We are very sorry to learn about your negative experience at the Practice with one of our receptionists and the way they responded to your query about test results. We are very sorry to learn that despite, the Practice having clear processes in place to ensure a safe service when providing patients with test results, on this occasion, the results information was not relayed onto you when required. I would like to confirm that pathology lab reports are sent to the Practice on a daily basis and passed onto our clinical staff for a review. After 3-5 working days from the day when the sample was taken, patients are advised to call the reception and check whether their results are back. Alternatively, they can check their results on-line. If the results are not available, we could chase this with the pathology department. Please note that our reception staff are not medically trained and they are not allowed to discuss the results with patients. Therefore, we allocate a number of test result telephone consultations every day for patients to book, should they need to discuss their results with the doctor. Should you have further queries, please get in touch so we can fully respond to your concerns. Yours Sincerely, Arleta Morgiel Practice Manager
-
Review titled Profiteering
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2024
The NHS has chosen to provide free travel vaccinations for 4 specific diseases including Hep A & typhoid. Wands Medical Centre have chosen to create the barrier of a £30 consultation fee (so £90 for my family of 3). When challenged a range of explanations were wheeled out, none of which made sense in the context of the NHS. I can conclude that this is nothing more than flagrant profiteering and exploitation of a policy loophole by the partners who are prioritising money in their own pockets instead of accessibility to vaccinations which have been deemed critical (and therefore free as stated in all NHS guidance) to public health. I called Brocklebank surgery half a mile down the road and they will provide both a travel advice call with a nurse and then Hep A & typhoid vaccinations for free. Really disappointing strategy being employed by WMC. One argument was that it’s my choice to travel….does that mean WMC intend to start charging consultation fees for people who get ill because they smoke or drink or do drugs???
Visited February 2023
Review titled Wandsworth Medical Centre
Replied on 16 March 2024
Dear Patient, Thank you for your feedback and bringing this matter to our attention. We are very sorry to learn that you have had a negative experience at the Practice. We would like to confirm that as per NHS Guidance we offer the following travel vaccinations: Polio (given as combined Diphtheria/Tetanus/Polio vaccine) Typhoid Hepatitis A Cholera For the comprehensive pre-travel assessment, we apply a fee of £30. It is to ensure patients are provided with an appropriate advice and vaccinations before they travel. If there are further vaccinations which are required but not provided as part of the essential service, patients are signposted to seek an alternative provider. We are very sorry that you felt disappointed. We are very sorry that you felt that the charge we apply may be perceived as an opportunity of profiteering. It is not our intention, nor a level of service we aim to provide to our patients. Thank you for bringing this matter to our attention. Your feedback is valuable to us and has been taken into account while reviewing our Practice policies. Yours Sincerely, Arleta Morgiel Practice Manager
-
Review titled Shambolic services
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
Their clinicians are fantastic, but the management of the practice is below any standards. It is not possible to book an appointment. The practice opens its phone lines at 8:00 am. How is it possible, that when I ring spot on 8:00 am, I am already number over 30 in the queue? Then, I wait for over 45 minutes on the phone to be connected to the receptionist, just to find out, that all the appointments for the day are taken and no clinician is available. It is not possible to book an appointment in advance. So the receptionist advises calling next day again 8:00 am and face the same case scenario. Waiting for nearly an hour to be unable to book an appointment again. The practice do not offer enough of appointments via The GP app or via Patient Access portal. They are limited date and time wise. Someone should look into this shambolic services, that ones, before the pandemic, used to run smoothly, without any flow. I am aware of the NHS staff shortages and increased post-pandemic demands for appointments, but it should be possible to book an appointment in advance, that suit the patient, especially when it comes to booking an appointment for a child. This is why the A&Es are congested, because people with minor problem cannot get appointments at their practices.
Visited January 2023
Review titled Wandsworth Medical Centre
Replied on 18 January 2023
Dear Patient, Thank you for taking time to leave feedback about your recent experience with the surgery. We are very sorry to learn that this was not a positive interaction. We understand that there are times, particularly in the morning, where patients have to make a considerable effort to get through to speak to our reception staff. We constantly monitor and review the call waiting times for our patients and are responsive at times of increased demand. Despite our attempts to prioritise call handling, it is not always possible to meet the demand for specific appointment requests. We would also like to confirm that we offer on the day appointments for urgent matters as well as appointments bookable up to 12 weeks in advance. These are available to book online or via reception. Should you not be able to book an appointment with a GP at a time that suits you, please be aware that we also offer online consultations for non-urgent matters. You can access this via the “ask a doctor a question” link on our website. These queries are triaged by a clinician who will respond to you and offer a suitable response or appointment as indicated Should you have further queries, please get in touch so we can fully respond to your concerns. Your Sincerely, Arleta Morgiel Practice Manager
-
Review titled Excellent GP Practice
Rated 5 stars out of 5
by Michelle Day - Posted on 04 July 2022
We as a family have been registered at Wandsworth Medical center since 2009 and want to say a very big thank you for looking after all of us ( mom and dad and brother and kids and partners ) The doctors are caring and always go that extra mile and just want to give them all praise to the reception staff who have a tough job on their hands but manage to carry on! I would highly recommend this surgery ! They are the best There is not enough praise at the moment in the NHS, so here is a big clap for all at Wandsworth Medical center, you ALL are amazing and we are in awe of you all. THANK YOU
Visited July 2022
Wandsworth Medical Centre has not yet replied.
-
Review titled Satisfied patient but communication needs improvement
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2022
I have had good care and find appointments easy to secure on line and at 8am. My comment is that the website does not give a full picture of the available services (unlike the poster in the surgery); I was not aware that physiotherapy was available and spent £250 on private physio sessions following a relatively minor knee injury which did not warrant, in my view, a GP visit. When the injury took a turn for the worse I secured a same day appointment to see a GP and then a same day physio appointment - I couldn't have got better service anywhere. Communication is very poor.
Visited June 2022
Wandsworth Medical Centre has not yet replied.