QUEENHILL MEDICAL PRACTICE - Ratings and reviews
Reviews
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Review titled Very good visit
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
Lady I spoke with to book very polite. Got an appointment quickly and when I arrived receptionist smiling and got a nice 'good afternoon' welcome. Doctor good and listened and got a prescription for my illness and I was on my way, happy.
Visited April 2024
Review titled QUEENHILL MEDICAL PRACTICE
Replied on 17 April 2024
Dear Patient, Thank you for your feedback which I have shared with the Practice team. It is very rewarding to hear such positive comments and is very much appreciated. Lynne Poole Practice Manager
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Review titled Good Doctors
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Good doctors here. I saw a nice lady GP who listened and was polite. I don't use online but when I ring up the receptionist's are nice and helpful.
Visited February 2024
Review titled QUEENHILL MEDICAL PRACTICE
Replied on 21 February 2024
Dear Patient Thank you for your feedback which I have shared with the practice team. We work hard to offer our patients a good service and your comments are very much appreciated. Lynne Poole Practice Manager
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Review titled Good surgery
Rated 4 stars out of 5
by Anonymous - Posted on 05 July 2023
Had a good experience here- receptionist's fine, they do their best in a tough job, facing the public. GP I saw was helpful and understanding. It was not urgent so I was happy to wait 4 days for an appointment.
Visited June 2023
Review titled QUEENHILL MEDICAL PRACTICE
Replied on 06 July 2023
Dear Patient Thank you for your feedback which I have shared with the team. Your feedback is very much appreciated. Lynne Poole Practice Manager
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Review titled The Best!
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
Absolutely lovely service from start to finish. Easy phone call to make appointment for my son and very polite. Great welcome from friendly receptionist, very good doctor who took great care and listened. Came away happy. Thank you all.
Visited October 2022
Review titled QUEENHILL MEDICAL PRACTICE
Replied on 17 October 2022
Dear Patient Thank you for your feedback which I have shared with the team. Your feedback is very much appreciated. Lynne Poole Practice Manager
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Review titled Awful receptionists
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
The doctors at the surgery are (mostly) brilliant, sensitive, kind and empathetic. The receptionists on the other hand are anything but! They’re rude and snappy, and quite frankly let the surgery down. Every member of Queenhill Practice represents the practice and so it’s upsetting when you finally get through to have to speak to some so nasty and insensitive. After many dealings with these receptionists I’ve finally decided to go elsewhere. It’s not worth the upset!
Visited October 2022
Review titled QUEENHILL MEDICAL PRACTICE
Replied on 12 October 2022
Dear Patient, Thank you for your feedback which I have shared with the Practice team. I am very sorry to hear your comments regarding the Reception Team as usually comments regarding the Receptionists are very positive. I would have liked the opportunity to discuss this with you but unfortunately you have not provided your details. Lynne Poole Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I can always get through on the phone, your receptionists are helpful, I can always get an appointment. 5 star service, well done and thank you!
Visited September 2022
Review titled QUEENHILL MEDICAL PRACTICE
Replied on 13 October 2022
Dear Patient Thank you for your feedback which I have shared with the practice team. We work hard to offer our patients a good service and your comments are very much appreciated. Lynne Poole Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I can always get through on the phone, your receptionists are helpful, I can always get an appointment. 5 star service, well done and thank you!
Visited September 2022
Review titled QUEENHILL MEDICAL PRACTICE
Replied on 12 October 2022
Dear Patient, Thank you for your excellent feedback which I have shared with the team. We work hard to provide a good service and it is good to know it is noticed. Lynne Poole Practice Manager
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Review titled Good local surgery
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
Good surgery, my last appointment was 3 weeks ago. I like the doctor's here and always get an answer to my issues. The reception staff are always helpful and nice, I have seen very demanding/rude attitudes from some patients while I have been waiting to be seen so I don't envy their job. My elderly sister has been here years and has no complaints either.
Visited September 2022
Review titled QUEENHILL MEDICAL PRACTICE
Replied on 12 October 2022
Dear Patient, Thank you for your feedback which I have shared with the Practice team. It is very rewarding to hear such positive comments and is very much appreciated. Lynne Poole Practice Manager