Riverside Medical Practice - Ratings and reviews
Reviews
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Review titled Ignoring babies again
Rated 1 star out of 5
by Martina - Posted on 06 October 2023
Called today at 8.01am, got cut of when I was number 6 in call que. When redialed was called later and told they all booked up and I can take my 1 and half years old who has high temperature and been vomiting all night to crawley hospital or call 111. This is not first time this happens. Receptionist said she understand but I don't think she cared one bit, as she wouldn't even acknowledge that the line got cut off and couldn't end the call fast enough.
Visited October 2023
Review titled Riverside Medical Practice
Replied on 11 October 2023
Dear Martina I am sorry to hear about your most recent experience where the telephone was cut-off and there were no appointments available at the surgery. I cannot explain why the telephone would have cut-off but can only put this down to a technical issue although we did not receive any further complaints that day about the telephone system. With any technology, sometimes issues arise outside of our control. Sorry you felt the reception staff member may have come across as unsympathetic, I will discuss this with the Reception Manager and ask her to share this with the team as part of their on-going learning and development. Appointments are in very high demand and we can only offer a certain number of appointments per day with each of our clinicians in order for them to work safely. When we reach a situation where there are no further appointments for the day, the team will signpost patients to attend the Crawley Urgent Treatment Centre which operate a 24/7 service all year where you will be seen, NHS111 or if it is an emergency, to call 999. We also offer an e-Consult service which you can access from our website (https://www.riversidemedicalhorsham.co.uk/econsult). I would like to reassure you that we would not ignore our patients intentionally and am sorry you feel this way. I do hope your child is now feeling better and please contact the surgery again if we can help. Vikash Practice & Business Manager
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Review titled Excellent experience.
Rated 5 stars out of 5
by William Boulter - Posted on 13 June 2023
From start to finish my visit to Riverside exceeded my expectations. Very modern surgery, helpful staff and brilliant clinicians. Thank you all so much.
Visited June 2023
Review titled Riverside Medical Practice
Replied on 14 June 2023
Dear William Thank you very much for taking the time to feedback on our services. The surgery strives to provide the best care and access to our patients and I am so pleased you have had such a positive experience. Yours sincerely Vikash (Practice Manager)
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Review titled Not a good experience...
Rated 3 stars out of 5
by Felix Padure - Posted on 21 October 2022
Recently (20/10) we had some a family issue in our family - food poison. I called the surgery at 8:oo am and at 08:10 I've been told that they are busy all day, can't take anymore pacients and we need to go to a&e. Travelling with our condition wasn't a best solution so we called 111 because our Gp couldn't do anything to assist us. Today 21st of Oct I called for my little man which was very poorly, vomiting and coughing a lot. I called around 10:30 and I've been told that I supposed to call at 8am and the triage list is closed and I need to go to see the a&e. So even if I'm calling at 8am or a bit latter the triage list is already full. No idea when will be a good time to call and be placed on this list. Is not the first time when I experience this kind of issues but sometimes is enough.
Visited October 2022
Review titled Riverside Medical Practice
Replied on 02 November 2022
Dear Felix Thank you for your review which I was sorry to read as you were not happy with your recent encounter with the practice. I have looked into the matter on the two days you have mentioned when you contacted the surgery and whilst our triage remains open for the majority of the morning, on those two particular days, the GP had found it necessary to close the triage very early in the morning. The reason for this was because we were very short of clinicians available and the demand for our services far outweighed what we could safely provide. In these instances, we will redirect our patients to visit the Crawley Urgent Treatment Centre at Crawley hospital which is open 24 hours a day, 365 days a year. The telephones can be very busy especially first thing in the morning as demand for our services are very high. I do hope your son is feeling better and please contact the surgery if there is anything we can assist you with. Yours sincerely Vikash Practice Manager
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Review titled Good Service
Rated 5 stars out of 5
by Yo P - Posted on 07 June 2022
I would like to commend this Practice for the recent investment made to bring the Surgery very up-to-date. From the moment you walk in you feel it is clinically safe and ready to suit the demands of the 21st Century. The nurse practitioners are very supportive to the doctors and when an appointment has been needed, we have always been able to see an appropriate clinician, and safety netting is in place if the problem needs to be checked with a doctor. Fully support the new triage system that has been introduced, and after an ongoing acute ear problem, I experienced excellent service by one of the Partners. Seen, waited and microsuctioned all within an hour by the Triage Doctor. Doctors, Nurses and Receptionists are all extremely professional, friendly and supportive.
Visited May 2022
Review titled Riverside Medical Practice
Replied on 09 June 2022
Dear Yo Thank you for your comments and taking the time to write your review of our surgery. I am really pleased to hear that you have been impressed with the refurbishment of the surgery and that the new appointment system has served your needs with a rapid response for the care you required. It is always rewarding when we receive positive feedback from our patients for whom we try our best to deliver an excellent service. I will pass on your feedback to the staff at Riverside Medical Practice. Vikash (Practice Manager)
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Review titled Helpful, efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2022
We have not been with the surgery for long but on all my contacts with them for myself or my children the admin and healthcare team have been friendly, approachable, caring and professional. Also I have found the medical treatment to be thorough and doctors and nurses seem genuinely interested and eager to help. I think they are doing an excellent job and we are extremely happy with the care we have received. Thank you.
Visited April 2022
Review titled Riverside Medical Practice
Replied on 05 April 2022
Thank you for your comments and taking the time to write your review of our surgery. It is always rewarding when we receive positive feedback from our patients for whom we try our best to deliver an excellent service. I will pass on your feedback to the staff at Riverside Medical Practice. Vikash (Practice Manager)