Langley House Surgery - Ratings and reviews
Reviews
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Review titled Always an excellent service - thank you
Rated 5 stars out of 5
by Charlotte C - Posted on 04 February 2024
I have been unwell for several weeks over Christmas and New Year and have had to contact the surgery several times, had telephone consultations, seen GPs face to face and had prescriptions issued. Every single experience was a positive one. I have not had to wait, every interaction has been friendly and professional. I cannot believe how well this surgery supports its patients at such a difficult time for the NHS. Thank you for all you do.
Visited January 2024
Review titled Langley House Surgery
Replied on 08 February 2024
Thank you so much for your very kind review and acknowledgement of our team effort. It is much appreciated. Regards Victoria Hamer, Practice Manager
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Review titled Nothing is ever too much
Rated 5 stars out of 5
by Sophie Cooke - Posted on 02 January 2024
I wanted to come and leave a review of Langley House Surgery to praise their service, from me and my two sons who have received nothing but amazing care and support from everyone there, receptionists, GPs, dispensing staff, nurses and anyone else I may have missed! We have been with Langley House for coming up to 10 years and it is honestly such a pleasure to tell people that Langley House is our GP surgery. Whether it’s phone calls or face to face, everyone is so attentive and understanding. We are always listened to entirely and nothing is ever too much. Especially since the pandemic and the NHS has been struggling immensely, the service here has not changed one bit, despite longer hours and much much harder working conditions for all staff they still always have a smile on their faces and treat you like you really really matter. I could go on and on about how amazing everyone is at Langley House! All we can say is thank you From Sophie and family X
Visited January 2024
Review titled Langley House Surgery
Replied on 11 January 2024
Thank you for your very positive view on the support you have received from the practice - we really do appreciate your feedback and it will shared internally. Victoria Hamer, Practice Manager
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Review titled Good Service
Rated 5 stars out of 5
by Sue - Posted on 02 January 2024
I phoned on 27th December expecting a long wait as the surgery will have been shut for 4 days over weekend and Xmas, but my call was answered really promptly and I didn't need to speak to the doctor, as the receptionist was able to answer all my questiond
Visited December 2023
Review titled Langley House Surgery
Replied on 11 January 2024
Thank you for your very positive view - we do appreciate your feedback and it will shared internally. Victoria Hamer, Practice Manager
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Review titled Shingles
Rated 5 stars out of 5
by Susan Wallis - Posted on 15 December 2023
I guessed I had developed shingles and phoned the surgery. It was a Monday morning, so lines were busy - I took the option to have them call me back. They called me back within 10 mins and asked me my symptoms and sent me a link asking for photos. This I did and within 2 hours the Doctor had called me and precribed anti-viral pills which I picked up from pharmacy later that day. Excellent service, cannot fault
Visited December 2023
Review titled Langley House Surgery
Replied on 15 December 2023
Many thanks for your review. It is much appreciated by the team at Langley House Victoria Hamer, Practice Manager
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Review titled Reception staff rude on the phone
Rated 3 stars out of 5
by Anonymous - Posted on 10 November 2023
I had a telephone call with one of the reception staff and unfortunately they were rude and abrupt. I felt I was being pushed off the call (I only had a simply enquiry anyway).
Visited November 2023
Review titled Langley House Surgery
Replied on 13 November 2023
Thank you for your feedback. We are sorry that you felt you were dismissed. In October we sent a Friends and Family survey to patients who have had an appointment in the last month; 240 patients replied with 90% saying they would be likely or very likely to recommend us to friends and family. We had a large number of positive comments specifically about our reception team, describing how helpful, respectful and friendly they are. We would very much like to discuss your experience further, so please do get in touch.
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Review titled Excellent clinicians, but hard to access them
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
This GP practice used to be the very "top of the tree" in Chichester, and in some ways it still is, but unfortunately it's become gradually harder to access its services over time. The GPs, nurses and other clinical staff are generally excellent, helpful and extremely good - but only once you get to speak to them. That's where you encounter the tricky bit. Trying to convince some of the reception team staff that your medical condition fits within their fairly narrow set of parameters that they have in mind - neither too trivial for the chemists' nor serious enough for A&E - is stressful and frustrating. They seem to be inconsistent within team, as the more accommodating receptionists will help you arrange a GP or nurse appointment whereas others will fight hard to send you somewhere else, prioritising the retention of available appointments over patient needs. I do fully understand that the reception team are trained to triage issues to some extent, but I feel that they regularly exceed their boundaries of competence in making what are, in effect, clinical judgements outside of their remit. This is especially concerning when they countermand advice given by the GPs or by the practice nurse in their eagerness to try to divert patients to other services, irrespective of whether this is appropriate. I believe there should be better "joined up" working between the administrative and clinical aspects of the practice which would help it to align towards a single, more patient-focused approach, as both sides seem to have an entirely different view of their goals and purpose.
Visited November 2023
Review titled Langley House Surgery
Replied on 13 November 2023
Thank you for your feedback. We are sorry that you feel our reception team are not working effectively. In October we sent a Friends and Family survey to patients who have had an appointment in the last month; 240 patients replied with 90% saying they would be likely or very likely to recommend us to friends and family. We had a large number of positive comments specifically about our reception team, describing how helpful, respectful and friendly they are. This year, our clinical team have written signposting guidance for our reception team, detailed by specific symptom/condition. This ensures consistency of approach and that reception staff ask the right questions and offer potential solutions that our clinical team want them to say. We would very much like to discuss your experience further, so please do get in touch with the Practice Manager.
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Review titled Efficient, friendly and empathic.
Rated 5 stars out of 5
by David Edwin Green - Posted on 02 November 2023
Langley House is an incredibly responsive and effective GP Surgery. From the first interaction through to consultation their approach is exemplary - congratulations and thanks.
Visited October 2023
Review titled Langley House Surgery
Replied on 15 December 2023
Many thanks for your feedback. It is much appreciated by the surgery team. Victoria Hamer, Practice Manager
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Review titled Friendly, welcoming practice
Rated 5 stars out of 5
by Sophie Whitfield - Posted on 12 September 2023
Haven’t been with this practice long, although my husband has been with the practice many years. However, my newborn and I have has a few appointments the last few months and every single one has been great, even seen with very short notice at times. Her GP in particular is just lovely, so kind. No judgement and “always happy to see her” as he says. Genuinely so pleased to be here.
Visited September 2023
Review titled Langley House Surgery
Replied on 13 September 2023
Thank you very much for your kind feedback about your recent experience at the surgery - the team really appreciate it and I will share with them all. V Hamer, Practice Manager
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Review titled Extremely good
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
This was a surprise to me as I have not experienced an NHS surgery to be any good before. This surgery, the doctors and the receptionist are so professional and so nice it makes such a difference.
Visited July 2023
Review titled Langley House Surgery
Replied on 05 December 2023
The Partners and management would like to thank you for your feedback, which we have shared with the staff. We do appreciate it!
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Review titled Friendly, helpful amd with time when there is an issue.
Rated 5 stars out of 5
by Iain - Posted on 04 December 2023
I use both the West Street surgery and Bosham branch surgery and have found that reception staff are efficient and generally friendly, though Bosham appears to have more time to help people. I feel that reception staff at Langley House are exceptionally busy and are having to deal with many things, but they are still polite and attentive . The medical staff are excellent - I have had nothing but courtesy and care from everyone I have met with good advice given.i have recommended the surgery to several friends since it is probably the most caring one that I have been a patient of from Bath, London and now in Chichester.,
Visited June 2023
Review titled Langley House Surgery
Replied on 05 December 2023
The Partners and management would like to thank you for your very positive feedback, which we have shared with all staff. It is much appreciated.